Customer Service High School

MOSES D RAI

**** ****** ***, *****, ** * **** C: 6 46 - 717 -1158 ********@*****.***

P ROFESSIONAL SUMMARY

Thoughtful professional who excels at relationship building. Knowledgeable in providing friendly, thorough

customer

service to clients, families and fellow professionals. Skilled at problem solving and conflict resolution, and able to

help encourage teamwork. Able to network with public organizations and businesses to create successful

partnerships. Adept at handling confidential and/or sensitive information

WORK HISTORY

Warehouse Supervisor, 03/2011 to Current

Baco Enterprises – Bronx, NY

* Pull and double checked all orders for the following days deliveries, incoming and outgoing.

* Provide daily customer service to more than 50 customers daily.

* Provide daily inventory counts for all materials in the warehouse.

* Maintain a clean, safe environment for everyone working in the warehouse.

* Oversaw daily office operations for staff employees.

* Tended multiple fabricating machines, including cutoff saws, shears, rolls, brakes, presses and forming and

Spinning machines.

* Read job specifications to determine machine adjustments and material requirements.

* Set appropriate stops and guides to specified lengths as indicated by scale, rule or template.

* Planned and coordinated tasks and determined correct amount of material required to complete assignments.

* Operated hand and power tools and heavy machinery safely.

Stock Room Attendant, 02/2009 to 02/2011

PC Richards and Son – Yonkers, NY

* Provided outstanding customer service, by answering all product related customer concerns and questions.

* Stocked and replenished merchandise according to store merchandising layouts.

* Cleaned and organized the store, including the checkout desk and displays.

* Identified potential shoplifters and alerted management.

*l Welcomed customers into the store and helped them locate items.

* Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

* Worked with the management team to implement the proper division of responsibilities.

* Determined customer needs by asking relevant questions and listening actively to the responses.

Sales Associate, 06/2005 to 01/2007

Lotless Closeouts – Bronx, NY

Stocked and replenished merchandise according to store merchandising layouts.

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Priced merchandise, stocked shelves and took inventory of supplies.

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Alerted customers to upcoming sales events and promotions.

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Identified potential shoplifters and alerted management.

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Welcomed customers into the store and helped them locate items.

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Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

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Administrative Assistant, 03/2005 to 06/2005

Herbert H Lehman High school – Bronx, NY

* File, copy and deliver important documents throughout the campus.

* Schedule meeting for parents with teachers.

* Ordered and distributed office supplies while adhering to a fixed office budget.

* Managed office supplies, vendors, organization and upkeep.

* Directed guests and routed deliveries and courier services.

* Answered and managed incoming and outgoing calls while recording accurate messages.

* Greeted numerous visitors, including VIPs, vendors and interview candidates.

EDUCATION

High School Diploma : June 2005

Hebert H Lehman High School - 3000 E Tremont Ave, Bronx NY 10461

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