Service Sales

Gibran Mendez

*** *. ****** *** ******* 210-***-****

TX 78210 lucid *********@*****.***

SUMMARY

Skilled and dedicated sales associate possessing expertise in the service industry. Reliable,

punctual and hard working with 10 years in retail apparel, hotel service, and food service industry

Enjoys helping customers find products to meet their needs.

Able to provide comprehensive solutions and direction in cross-cultural environments.

Fluent in English and Spanish.

Computer proficient in a wide range of operating systems and software programs.

Highlights

Resolution-oriented.

Basic clerical knowledge.

Analytical.

Bilingual.

Fulfilled all supervisory duties when Store Manager was on vacation.

Restocked and organized items as necessary and as directed.

Equipment Maintenance

Performed routine maintenance on equipment on as-needed basis.

Documentation

Reported and documented unsafe conditions, equipment and/or injury.

Supervision

Trained workers to perform general warehouse duties to company standards.

Helped store maintain a 90% customer satisfaction rate on secret shopper surveys.

Areas of expertise include:

Certified collision estimator, Sales, Marketing.

H.E.B

Night Stocker.

San Antonio TX Oct 2011 – December 2013

Executed cash transactions quickly and accurately.

Greeted all customers.

Oversaw overnight store operations, including staff assignments and production lists.

Handled products and equipment in accordance with safety and sanitation guidelines.

Directed and managed all functions of the dairy, frozen, produce and bakery departments.

Conducted price checks for cashiers and service clerks.

Built attractive holiday and seasonal displays for merchandising program.

Safely used knives, scales, wrappers, compactors, garbage disposals, pallet jack and hand trucks.

Checked out customers and bagged items quickly.

Stocked meat cases.

Target

Floor Sales.

San Antonio, TX December 2008 – October 2011

Maintain strict cashier accountability, key control, scanning accuracy and adherence to

stated company security practices and cash control procedures.

Described use and operation of merchandise to customers.

Received and processed cash and credit payments for in-store purchases.

Shared product knowledge with customers while making personal recommendations.

Demonstrated that customers come first by serving them with a sense of urgency.

Worked as a team member to provide the highest level of service to customers.

Maintained friendly and professional customer interactions.

Holiday Inn Express

Shuttle Driver, Maintenance, Bell Hop

San Antonio, TX February 2004 – December 2008

Shuttled guest to and from the airport.

Greeted all guests in a courteous and professional manner.

Delivered requested items to guests’ rooms.

Referred guests to local restaurants and recommended attractions in the area.

Monitored the appearance and performance of the Lobby, Bathrooms, Hallway, Swimming pool,

and Hotel Rooms.

Fostered strong working relationships with all hotel departments.

EDUCATION

Brackenridge High School, 2001 San Antonio, TX

San Antonio Alamo Collage, 2004 San Antonio, TX

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