Customer Service Sales

J ohn T. Wolf

***** *** ******* *****, ********* NC 28277

************@*******.***

P rofessional Summary

Effective, detailed orientated manager with executive experience and outside sales

experience. Mature leadership and communications skills with an exceptional ability to

plan and organize work efforts and excel in creating successful team environments.

E xperience

Watson Hegner Corporation, Dallas North Carolina March 2012 to Present

Application Engineer/Outside sales territory manager

Tasked with overseeing and implementing the company’s customer service division

from March 2012 till January of 2014. Was responsible for establishing all policies,

hiring staff, training, marketing, budgeting while leading all customer service

inquiries to a successful conclusion.

Was responsible to oversee all installations of equipment and provide the needed

hands on training required by the customer up until satisfaction. Was also required

to perform on and offline application training of specialized cnc controls used by

our manufactures in order to support the customers on a 24/7 basis.

Perform role of manufacturing rep for our imported machines from Bursa Turkey.

Meet with all interested customers and do product demonstrations along with sales

assisting the sales engineer to help close the sale.

Tasked in January of 2014 to begin training my successor so I could take on a full

time outside sales role in our vacated South Carolina territory. Upon Completion of

4 outstanding installations and training my replacement I was able to grab control

of the sales territory fully in August of 2014

Have successfully reestablished contact with over 100 fabrication facilities in South

Carolina and have begun the process of introducing our company and its offerings

that have been absent for over 8 years. I have taken 10 projects to term resulting in

excess of $200,000.00 in profit.

BrakeTown USA ( Mac-Tech) Milwaukee Wisconsin November 2005 to

March 2012

Vice President Technical Services

Responsible for operating and overseeing multimillion dollar division of Machine Tool

Technologies. Charged with continual growth and profitable returns while maintaining

a high level in customer service satisfaction ratings.

Oversee and participate in all aspects of the business including, facilities, hiring,

training, marketing, budgets, customer relations and sales of various products offered

with-in our division. Managed daily up to 10 direct reports and take hands on approach

for any and all customer related issues.

Traveled to our machine suppliers to learn how to run each type of machine we

sold, along with learning all CNC and CAD software in order to teach our service

staff along with our clients.

Perform role of manufacturing rep for our imported machines from Bursa Turkey.

Meet with all interested customers and do product demonstrations along with sales

assisting the sales engineer to help close the sale.

J ohn T Wolf

Successfully negotiated and assumed control of a tooling product line from Italy

Called ToolsPress USA. Led north American effort in achieving over 1 million in

tooling sales using inside sales representatives along with establishing a dealer

network to help distribute.

Inherited division in late 2005 that posted $690,000.00 in gross sales and increased

yearly starting in 2006 with over 1 million in annual sales culminating in increased

revenue and profits. Current projections continue to indicate annual increase of 15%.

BrakeTown USA has shown profits each year under my tutelage.

July 2000 to November

Simplicity Manufacturing Inc. Port Washington 2005

Wisconsin

Fabrication Engineer/Fabrication Manager

Responsible for the daily operations of fabrication department, laser fabrication cells

and all related components and equipment. Was responsible for the successful through

put of all components in fabrication utilizing lean manufacturing techniques.

Recommended, purchased, planned and implemented all capitol asset projects for the

department. Was responsible for proper tracking of ROI for each asset purchased and

produced in excess of $800,000.00 in yearly savings from those purchases.

Daily duties included MRP planning, quality process and control, scheduling of

department and machines, training and support for reports in the fabricating and

machining department along with managerial leader functions as it relates to cost

cutting initiatives throughout the company and establishing base line standards and

procedures in production.

April 1996 to July 2000

Tower Automotive, Milwaukee Wisconsin

Supervisor of Fabrication

Responsible for all fabrication operations, including setups/teardowns, basic

equipment maintenance, work-order completion, and adherence to quality control

standards. Managed all employee training and process implementation involving new

manufacturing techniques. Had over 100 reports covering 3 facilities with-in the

industrial complex including support departments.

Held monthly meetings to review accident rated and prevention measures. Became CPR

and Basic first aid certified. Was integral part of ISO 9002 certification team and was

tasked with drafting job descriptions for fabrication employees. Contributed to a 30%

reduction in piece part rejections over a 2 year period while increasing output and

efficiency by 23%.

June 1992 to April 1996

M.A. Garrett, Menomonee Falls Wisconsin

Superintendent 3rd shift

Responsible for 20 employees working across 13 various fabricating machines. Duties

included following production schedule per work center, keeping quality standards,

filling production demands handling personal issues and maintaining a productive

work environment.

J ohn T Wolf

Maintain and repair all machines and equipment. Maintain and upkeep industrial

equipment throughout the facility.

Actively participated in ISO 9002 implementation, first aid training and FIFO

implantation on the shop floor.

E ducation

Custer High School, Milwaukee WI 1979-1982

Milwaukee Area Technical College 1982-1985

Waukesha County Technical College 1994-1995

R ecognition

MRI-excellence in managing training series. Cited in various industrial publications,

notably Precision metal association magazine and Fabricator magazine for different

installations of high tech equipment that lead to significant process change and yielded

high results in improvement for manufactures.

T raining

Management courses in Supervision, Key link to Productivity I & II; Advanced

Supervisory Techniques I & II; Communication in the real world; Training the Employee

on the job; The principles and Practices of Management I & II; Lean practices in

manufacturing level 1, 2 and 3.;Six Sigma green belt; ISO levels 9000, 9001 and 9002

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