Customer Service High School

JESSICA GUARINI

*** ****** *****, ******, ******* L1K 1M3 (H) 905-***-**** ( C) 905-***-**** **************@*******.***

Professional Summary

Dedicated and highly motivated student experienced in international customer service. Driven to ensure

results with customer satisfaction and contribute to the overall rapport of the company with positivity,

passion and persuasion.

Skills

Persuasive negotiator Analytical problem solver

Exceptional interpersonal skills Motivated work ethic

Organized Natural leader/ Team player

Reliable/ Honest Positive/ Enthusiastic

Adaptable Independent/Driven

Work History

Fan Services 12/2014 t o Current

General Motors Centre – Oshawa Ontario

Served as liaison between customers and supervisors.

Listened attentively to customers inquiries and ensured customer confidence by the situation being taken

care of with detail, timeliness and personality.

Answered questions with up-to-date knowledge of in house compliance and promotions.

Usher 01/2013 to 1 2/2014

General Motors Centre – Oshawa, Ontario

Confident, enthusiastic and upbeat attitude was demonstrated to ensure all customers leave with the best

experience possible.

Exceptional problem solving and critical thinking skills, including the ability to maintain composed

under pressure.

Provided accurate and detailed directions for the navigation of the building.

Created and maintained lasting rapport with regular patrons.

Event Planning Assistant ( Internship) 09/2013 to 0 1/2014

General Motors Centre – Oshawa, ON

Profound ability and willingness to work any assignment, including checking patrons coats and

belongings, taking tickets, escorting patrons to seats, etc.

Created and routinely maintained both paper based filing and computer based organization systems,

reports and documents.

R esponded to all client inquiries with detail and precision, always ensuring responses were delivered in

a timely manner .

Utilized Microsoft programs such as Excel, Word and PowerPoint on a daily bases.

Executive Assistant 08/2013 to 0 9/2013

Las Vegas Media – Las Vegas, NV

Assisted with the management of an $100,000 event.

Monitored status of tasks, costs, timescales and resources used.

Assisted with scripting, lighting, set design and TV interviews.

Oversaw scheduling and needs for day to day activities of employees and clients.

Ensured all event details were coordinated and executed with precision. .

Orchestrated and executed organization systems to ensure check all booths, rooms and grand ballroom

were in pristine conditions pre, during, and post event.

Executive Assistant 03/2011 to 0 3/2013

Buzzinga.Ltd – Oshawa, ON

Negotiated prices, terms of sales and service agreements.

Planned and coordinated logistics and materials for board meetings and staff events.

File based systems were routinely organized and updated.

Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO.

Education

Bachelor of Arts : P sychology 2019

Trent University - O shawa, O N

Oshawa, Ontario. Field of study: psychology.

High School Diploma : 2014

Monsignor Paul Dwyer Catholic High School - O shawa, O N

Non-Profit SHSM Representative and Red Seal Graduate.

Accomplishments

Elected by fellow athletes into the leadership position ofCapitan. ?

Successfully worked as an international liaison.

Earned highest marks for customer satisfaction, company-wide on multiple occasions.

Assisted in the development and launch of all school wide events/activities through leadership class.

Certifications

Certified Student Mediator

Certified Standard CPR

Certified Smart Serve

Certificate in Communications

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