Account Management / Customer service

KEVIN DONAHUE

**************@*****.*** 714-***-****

I am looking to expand my horizons and bring on new challenges to help me achieve personal growth and success, while

contributing to your company’s revenue. I am looking to work for a firm with a respectful background, and stability that will give me a

sense of achievement consistently. I am excited and ready to learn new things as well as utilize my current skills and knowledge

from the mortgage and finance fields.

Donatek Systems – Cypress, CA January 2013 - Present

Outside Sales/ Account Executive

Maintain and develop existing and new relationships with decision makers for business system printing needs.

Negotiate pricing contracts

Create new business opportunities within current relationships by understanding customer needs and requirements and closing

on the opportunities.

Essex Property Trust, – Santa Ana, CA May 2009 – June 2012

Property Management

Managed day to day activities including client complaints and customer service relations.

Administered the organization of the business office to facilitate effective operations.

Walked all scheduled move-ins to ensure they are in move in ready condition.

Confirmed all move-ins and scheduled appointments for completion of move-in paperwork while ensuring keys and remotes

are ready on move-in date.

NATIONWIDE FUNDING / EQUICAPITAL, INC. - Irvine, CA Jan 2007 – May 2009

Vendor Specialist

Actively prospected and developed new vendor and lessee relationships.

Worked to bring up volume and enhance existing vendor and lessee relationships.

Maintained an average of 100 outbound calls per day to current vendor partners along with prospecting for new business.

Prepare files for processing by running comparables, obtaining information on hardships and income, and obtaining schedule of

income.

Worked with existing vendors to enhance their programs, securing a larger percentage of their leasing volume.

LENDING TREE / HOMELOANCENTER.COM- Lake Forest, CA March 2005 – Dec. 2006

Loan Officer

Managed pipeline of 15 – 20 loans per month & 180 minutes talk time per day

Called and followed up on leads provided to explore refinance options structured to meet homeowners needs

Reviewed guidelines and policies at time of submission and obtained all necessary conditions for submission

Restructured loans based on the outcome of appraisals

H&R BLOCK / OPTION ONE MORTGAGE – Lake Forest, CA Jan 2003 – Feb 2005

Loan Officer

Took incoming calls in the client retention division

Helped borrowers understand mortgage options and benefits of various loan programs

Collected documents necessary for file to be submitted to underwriting as well as funding

Made outbound calls to H&R Block customers & internet leads exploring refinance optimization.

EDUCATION:

Middle Tennessee State University, Murfreesboro, TN 1996 – 1999

Communications Major

Football Scholarship

Mater Dei High School 1996

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