Sales Customer Service

Location:

Atlanta, GA

Posted:

March 03, 2015

Contact this candidate

Resume:

Joseph M. Capone

**** ********* ****, **

Atlanta, GA 30319

********@*******.***

404-***-**** Cell

OBJECTIVE:

To obtain a professional and challenging position as a growth with my

career development within Hospitality Management; demonstrating my

extensive global sales hotel background, customer service, and convention

strategic planning skills bringing value and leading to upward mobility

within the organization.

SUMMARY:

An energetic and goal-oriented sales professional with twenty two plus

solid years of business-to-business global sales, customer service,

convention planning, Proven ability to develop new business and mature

territories by increasing sales. Self confident and poised in interactions

across all business hierarchies including strong communication, contract

negotiation skills, excellent time management skills, and highly proficient

in Microsoft Office Products. Areas of demonstrated value include:

. Sales Growth / Account Development

. Team Building / Leadership

. Meeting Planning / Event Coordination

. Prospecting & Business Development

. Training / Developing

PROFESSIONAL EXPERIENCE:

Elite Hospitality Alliance Global, Alpharetta, GA

Director of Business Development and Meeting Management

(11/2013-12/2014)

Developed and offered meeting and hospitality services to existing

clients through site selection, contract negotiation, site inspection

coordination, meeting budgets, and on-site services.

Travel Solutions, an ISI Corporation, Atlanta, GA

Director of Business Development (03/2013-11/2013)

Developed and created a new account base ranging from corporate,

association, leisure, and incentive markets through various sales and

marketing strategies. Such responsibilities include: site selection,

contract negotiation, event and meeting management, and event

staffing.

Melia Hotels International, Atlanta, Georgia

Regional Director of Group Sales (07/2008 -

03/2013)

Developed and created a new account base from the Mid-Atlantic

Territory including Washington, DC, Virginia, Maryland, North

Carolina, Georgia, Tennessee, and Kentucky. Responsible for

maintaining major Fortune 500, Fortune 1000 corporations and targeted

all association business within the Washington, DC area that solicit

business internationally. Provide customers with the highest level of

service, while offering an experience that is superior to the

competition. Generate lead opportunities for all Melia Hotels

International Worldwide. Created business plans targeting a market

that has not been identified by Melia in the past. Assist the hotels

on focusing short term availability. Represent Melia Hotels

International Worldwide at various industry events and trade shows.

Assist clients and hotels with the entire sales process from

proposals, negotiating contracts, to closing the business.

. Achieved Annual Recognition for Sales Excellence, 2010

. Achieved Annual Recognition for Sales Excellence, 2012

Hilton Hotels Corporation, Atlanta, Georgia

Director of Sales- Worldwide Accounts (04/2006-

01/2008)

National Sales Manager (11/2003-04/2006)

Regional Sales Manager (11/2002-

11/2003)

National Account Manager (02/1995-11/2002)

Convention Sales / Service Manager (04/1992-

02/1995)

Director of Sales- Worldwide Accounts

Responsible for maintaining major Fortune 500 and Fortune 1000

corporations and associations based in Georgia, North Carolina, and

South Carolina that produced over $750,000 in total hotel spend.

Provide customers with the highest level of service, while offering an

experience that is superior to the competition. Generate lead

opportunities for all Hilton Family of Brands Worldwide. Developed

approximately 50 new accounts in this role and qualified their

national account status with Hilton Hotels. Created business plans

targeting the markets of which my accounts were assigned to me. Assist

within my team cultivating business with a focus on short term

availability. Represent the Hilton Family of Brands at various

industry events and trade shows. Assist with contract negotiations

between customers and hotels.

. Achieved Annual Recognition for Sales Excellence / 120% over

goal, 2006.

. Achieved Annual Recognition for Sales Excellence / 162% over

goal, 2007.

. Top Producer for Southern Region Team, 2007.

National Sales Manager

Responsible for maintaining major corporate and association accounts

that were considered mid-size organizations, producing between

$100,000- $500,000 in total hotel spend. Provide customers with the

highest level of service, while offering an experience that is

superior to the competition. Generate lead opportunities for all

Hilton Family of Brands Worldwide. Developed approximately 50 new

accounts in this role and qualified their national account status with

Hilton Hotels. Created business plans targeting the markets of which

my accounts were assigned to me. Assist within my team cultivating

business with a focus on short term availability. Represent the

Hilton Family of Brands at various industry events and trade shows.

Assist with contract negotiations between customers and hotels.

. Achieved 1st Trimester Recognition for Sales Excellence / 110%

over goal, 2004.

. Awarded Circle of Excellence Winner- National Sales Team of the

Year, 2004.

. Achieved 3rd Trimester Recognition for Sales Excellence / 110%

over goal, 2005.

Regional Sales Manager

Responsible for prospecting and marketing profitable accounts through

extensive telemarketing and cold calling. Set up office and organized

multiple administrative functions and tasks.

National Account Manager