Management Service
Resume:
TAE CHO
Sandy Springs, GA *****
Phone: 303-***-****
Email: *********@*****.***
SUMMARY
Advanced technology/telecommunications professional with over 26 years
experience in technology strategy, software engineering, product
development, IT strategy, IT/network optimization, managed services,
program/project management, client management, solutions engineering, data
Centers, wireline/wireless communications, networking and cable. Developed
and executed business strategies, data analytics and program management for
both consumer and commercial segments. Proven ability to develop, build,
manage and lead geographically dispersed teams. Launch new products and
services, software development, program management, develop/execute new
processes, and generate new revenues. Product management, data center
management, operational and OSS/BSS domain expert in managed services,
service activation, billing, CRM, provisioning, product/service
cataloguing, network/asset inventory, order management, network
engineering, performance monitoring, service assurance and network
management. Onshore and offshore development expertise.
Onshore and offshore development expertise.
EXPERIENCE
Sep. 2005 IT/IS NextGen - VP of Operations/Delivery
Atlanta, GA
To
Present P&L-Responsible for delivery of solutions, software
engineering, product/program management, operations and BSS/OSS
solutions development, data center and managed services.
Primarily focused on the Telecom sector for wireline, wireless
and cable sectors. Technology analysis and vendor
evaluations/vetting for said solutions. Providing real world
operational expertise in operations/delivery, sales, OSS/BSS
strategies, Program Management, Systems Integration, Finance and
Managed Services. Expertise in off shore processes and
methodologies. Notable Engagements include:
Consulting-Company Confidential (Leading Telecom Services Provider)
Kansas City, KS
Provides overall delivery leadership from a transformation,
conversion and data analytics perspective in support of a
strategic network and product strategy. Including data center
selction and architecture. Strategic and day to day operational
direction on all levels of the network conversion and
transformation program to support current and future services.
> Successfully led multiple teams to migrate legacy systems to
target platform for the NIC (Network Inventory Conversion)
program for a tier one communications service provider.
Resulting in successfully migrating/converting data on time
and within project/business requirements/framework.
> Lead and coordinated the stand up of a tier 4 data center to
support development work streams and ongoing operational
processes post migration. Activities included establishing
sla's relating to performance metrics, throughput,
reliability, resiliency and disaster recovery.
> Successfully developed and established DA/DQ (data
analytics/data quality) metrics to measure and minimize
conversion issues across all phases of the
migration/conversion and ETL process. This resulted in load
rates and the quality of converted data that exceeded initial
projections for network objects and attributes.
o Developed effective metrics to measure and predict
potential issues from a pre and a post
production/conversion perspective. This resulted in a
more accurate forecast on level of work and resources
required for addressing issues during these phases,
effectively minimizing the amount of escalations due to
unknown and unprepared conversion/migration fallout
issues.
> Responsible for the mapping, modeling of services, data
analytics and implementation of network elements across
multiple organizations to the target system. Network
elements/objects included L1 and L2/3 devices including
optical transport devices, aggregators, switches and routers.
> Led and drove the logic/code development process to source,
map, extract, transform and load network/data attributes
according to business and technical requirements from
multiple legacy systems to a single target platform.
Resulted in multiple on-time successful migrations.
> Developed M&P's to operationalize processes and network
modeling from legacy to future state platform/applications
thereby reducing the fallout and duplicate efforts across
organizations within the client and 3rd party environments
and improving quality of data.
> Responsible for translating and integrating business
requirements to systemic/technical implementation.
> Managed multiple teams onsite and in remote
(onshore/offshore) locations for tactical implementation,
execution and overall delivery. Resulting in strong and
tight collaboration across multiple locations and operating
groups.
Consulting- Company Confidential ( ISV)
Denver, CO
Provided overall leadership and management of all Managed Services
(Saas) activities for the Americas. Responsible for the
creation of service offerings and messaging as well as
operational best practices for this business unit. Manage the
overall practice from both a program management, data analytics,
business development and delivery perspective.
> Provided delivery and program management leadership and SME to close a
multi-year MS staff augment deal for a tier 1 provider.
> Developed overall strategy to decouple OSS/BSS platform to offer
components of the operational stack for specific transaction types.
> Provided analysis relating the various levels of Data Center tiers,
pros and cons and possible suppliers.
> Led the program development efforts to provide ROI/Business case
metrics for a D&R opportunity. Resulted in going forward activities
for a large NA tier 2 CSP
> Developed the DIM messaging for the Americas which assisted in the
providing an assessment to a large CSP in NA.
> Established the operational and GTM plan for the MS Americas team.
This has resulted in over $4MM in the pipeline in less than 4 months.
Consulting-Wipro Technologies
Bangalore, India
Developed technical solutions development and implementation teams in
supporting new and existing clients for the Americas and managed
services operations and data center strategies. Managed client
management and program delivery. Provided strategic BSS/OSS
solutions to client in support of business imperatives. Also
provided support in partner/alliance management.
> Developed end to end OSS/BSS solutions for the Americas
market resulting in several large engagements with Telco and
Satellite entities.
> Provided program management and business development to
secure the Order To Bill solution with a Tier 1 Telco
operator in NA.
> Developed the GTM strategy for the CLEC and MVNO market in
the Americas resulting in a refreshed strategy for the said
segments.
> Developed, closed and program managed a end to end Toll Free
Provisioning platform for a large Tier 1 operator in NA
Consulting - Architect Verizon Business
Co Springs, CO
Provided architectural and subject matter expertise to develop and
implement OSS solutions for VzB. Developed and implemented
operational processes and transaction management plans for
client initiated end to end OSS platform solutions based on
process and data analytics. Provided architectural support for
crm, flow through provisioning, billing and activation solutions
for the end client.
> Developed strategy and maintained crm, billing, provisioning
and activation solution flows for the architecture team at
VzB
> Presented solutions to internal teams and stakeholders to
facilitate the implementation of the architectural and
solutions based strategies across enterprise wide
environment.
> Provided analysis and recommendations on current and future
transaction management processes on an integration layer
basis resulting in streamlined processes.
Consulting- Architect Disney MVNO Los
Angeles, CA
Responsible for designing, analyzing and delivery of MMS architecture
for a wireless service provider. Ensure system
interoperability, project management and transactional data
metrics management for synchronization, portal access, service
fulfillment, order management and provisioning.
> Developed and project managed the architecture to support
Disney branded wireless service offerings..
> Defined and developed requirements for data center
performance objectives.
> Analyzed data metrics to ensure system integrity for
enterprise environment as it relates to synchronization,
portal integration, transaction management and service
fulfillment.
> Evaluate new applications and analyze feature, functions and
interoperability with back end legacy applications and
platforms to maintain proper integrity for downloads.
> Define OSS/BSS requirements to support product and business
initiatives.
> Assist network operations in determining RCA for network and
system issues.
> Assist in designing and implementing test case scenarios for
new and existing service offerings.
Consulting-Principal, OSS/BSS Infosys Ltd.
Bangalore, India
Responsible for business development, analysis and implementation of
OSS/BSS systems for communications service providers in North
America and Europe. Provided the overall direction of the OSS
business unit in delivering and developing both strategic and
tactical OSS solutions for end clients. Technical solutions for
L1, L2, and L3 service offerings including, transport, DSL,
IPVPN, VOIP and Optical.
> Conducted OSS/BSS study focused on people, processes and
systems for BT's CTO organization. Resulted in developing
the overall OSS strategy and migration framework for BT.
Technologies included VPN, DSL and VOIP.
> Developed a OSS/BSS implementation strategy to support quad
play for a large MSO
> Provided direction in creating/developing business metrics
tied to rationalization methodologies. Resulted in creating
a migration path to minimize systems overhead by 20%.
Implementation is ongoing.
> Developed an end to end Service fulfillment platform for
competitive carriers resulting in several engagements that
are ongoing.
May 2004 BT C&SI, OSS Practice Head
Denver, CO
To
Sept. 2005 Responsible for driving the OSS practice, delivery and service
proposition to the service provider and enterprise segments.
Develop joint solutions with partners and third party ISV's to
support customer and market requirements. Provided pre-sales
support for the C&SI team for the Energy and Comm group for BT
NA. Provided and managed onsite applications support for
customers and assisted in training.
> Chief architect to provide a NG back office solution for
service providers and enterprise customers in an outsourced
method of end to end service fulfillment and order
management.
> Generated incremental revenue from key customer from a red
revenue state to black in 7 months.
> Developed numerous implementation proposals to the service
provider market that has resulted in new opportunities within
the RBOC segment.
> Developing cross vertical solutions for service fulfillment
and network management requirements for the IP convergence
industry.
April 2003 Telcordia, Product Management (Consultant)
Piscataway, NJ
To
May 2004 Responsible for delivering OSS/BSS solutions to the service
provider and enterprise segments. Managed and lead software and
project management teams to deliver said solutions in large
enterprise and network wide environments. Provided business and
technical support for all field sales personnel on a global
basis. Primary technologies included but not limited to VPN,
IPVPN and DSL.
> Project managed overall OSS provisioning solution including
migration strategies for legacy systems for service
providers.
> Developed the Activation baseline program management template
with roadmaps for feature and upgrade strategies.
> Developed M&P's to provision services end to end and order
management.
Nov. 2002 Consultant Denver,
CO
to
April 2003 Consult and provide business and technology solutions for new
and existing entities. Roles have included but not limited to
marketing, hardware/software architecture, business planning,
and consultative selling. Develop and assist in the development
of business plans for submittal to potential funding sources.
These activities include network architecture, OSS/BSS design,
market segmentation and analysis, channel distribution, and
overall business strategy. Clients include Chosun Group,
Decision Studies Group, CCS LLC, and Global Greetings.
> Chosun Group- VP of Business Development. Primary focus is
Asia Pac region.
> Decision Studies Group-Providing technical and business
modeling services for the high tech and networking industry.
> CCS LLC-Focusing on market segmentation and overall business
strategy for consumer goods.
> Global Greetings Inc.-General business consultation, which
includes operational and financial issues.
Oct. 2001 Astracon (Pre-IPO), Director, Systems Engineering
Englewood, CO
To
Nov. 2002 Established strategic alliances, supported program management
activities worldwide and represented Astracon at major trade
shows and conferences. Developed partnerships with leading
hardware and software vendors in the networking and OSS
segments. Assisted in the development of stand alone solutions,
integrated solutions, and services for enterprise, service
provider, systems integrators, and complimentary OSS vendors
perspective.
Successfully implemented and managed major RBOC OSS POC and becoming the
overriding application to manage other enterprise applications
for end to end service activation.
Assisted product management in defining requirements for feature
development and enhancements to our product portfolio to target
the provisioning, configuration and service activation segments.
> Established a relationship with a leading IP routing vendor
resulting in joint sales opportunities.
> Assisted in developing the program management baseline and
tactics for our sales and marketing teams.
> Managed the relationship with a key systems integrator that
has resulted in gaining further access to overseas markets.
May 2001 Open Networks Engineering (Pre-IPO), VP Business Development
Ann Arbor, MI
to
Oct. 2001 In this role, I developed business relationships and
alliances with key OSS/NE vendors, and integrators. Marketed
and positioned integrated provisioning solutions to solve the
complex operational practices, systems, and procedures for back
office platforms. Individually and jointly provide these
solutions to enterprise customers, service providers, and ISP's.
> Established relationships with key OSS vendors within three
months. Resulted in going forward activities with Metasolv,
Eftia, Granite, Astracon, and Acterna.
> Penetrated several service providers including Qwest, Vanion,
and Focal.
> Created comprehensive technical documentation to establish
baseline templates for configuration and activation of
services in a multi platform network environment.
> Assisted marketing and product management teams in
identifying key value proposition statement for a strategic
marketing campaign. Resulted in the development, and
distribution of new marcomm materials, target segmentation,
and technical documentation.
> Developed joint opportunities with Network Equipment vendors
in the data networking sector. Companies such as Wavesmith,
Tollbridge, Lucent, and Coriolis.
Jan. 2000 Syndesis Ltd. (Pre-IPO), Sr. Director Pre-Sales Engineering,
West Region Toronto, CAN
to
April 2001 Provided pre-sales and post sales engineering support for the
western sales team. Develop and implement OSS software solution
designs for services, network provisioning, operations, and
product support for new and existing CLEC, ILEC, RBOC, and
strategic partners. Assist in the development and
implementation of partner/alliance programs.
> Provide delivery, implementation and account support to
alliance partners and assist in the development of OSS
systems for clients.
> Actively engaged and project managed the overall design and
implementation of partner solution platforms.
> Identify, solve, and implement complex network integration
solutions across a multi platform network supporting multiple
services. Resulted in a phased network migration plan.
> Exceeded sales objectives by over 200% for fiscal year 2000
(September '00).
> Managed the Rhythms account during and after OSS deployment.
Resulted in securing $.5MM in additional revenue through
additional license and maintenance contracts.
> Provide software solutions that solve network issues ranging
from legacy, IP, ATM, and xDSL based platforms. Resulted in
streamlining bulk moves by over 1000%.
April 1998 Lucent Technologies-Director, Pre-Sales Engineering NA
Englewood, CO
to
Jan 2000 Directed and lead a team of network consultants and network
engineers in providing pre/post sales delivery support for the
Data networking team for North America and OEM partners.
Managed and developed account strategies for these market
segments. Developed and executed sales and marketing strategies
to penetrate the
RBOC, Enterprise, CLEC, DLEC, and ISP markets. Responsible for
providing expertise in all data platforms, OSS/NMS solutions,
services, product development (consumer, commercial), and
implementation. Obtain and analyze customer and market
requirements for new product development initiatives.
> Actively gathered competitive intelligence resulting in
actively pursuing acquisition and partnering initiatives with
competitors and complementary equipment providers.
> Conducted and evaluated new feature set studies resulting in
three new product development efforts.
> Supported M&A group by identifying new products to bring to
market based on market requirements and conducting due
diligence. Resulted in OEM and acquisitions for the data
team for Lucent.
> Exceeded sales objectives by 181% for FY 1999 by successfully
leading a team of data engineering professionals for North
America. Revenues exceeded over $100MM in 9 months-4th qtr
was truncated
> Provided business development and technical support for the
CLEC/DLEC industry.
> Developed comprehensive training curriculum for data
networking professionals for Lucent.
March 1997 ICG Telecom-Director, Data Services Business Unit
Englewood, CO
to
April 1998 P&L responsibilities for developing and launching data
application products for ICG and its joint venture companies.
Lead and directed a team of, product marketing, sales,
engineering, planning, IT, and operational professionals to
launch new data products for the enterprise market. Also
responsible for directing and guiding the formulation of an
integrated data strategy for ICG, Netcom, and Foti.
> Secured $2.5 MM to deploy Frame Relay and ATM services for
ChoiceCom, a joint venture between ICG and
CSW. This venture is expected to realize over $50 MM in
annual revenue in five years.
> Successfully completed local and LD IP telephony trials in
Denver and San Jose.
> Provided sales support to field personnel in positioning ICG
data/voice services.
> Successfully developed the first phase of the ICG/Netcom/Foti
data strategy. Resulted in identifying
short term and long term data solutions for both the
horizontal and vertical segments.
> Successfully launched ICG's High Speed Frame Relay service.
Completed training for sales, field ops, engineering,
planning, and customer service for the new launch.
> Developed NMS/Professional services strategy for ICG and its
sister company, Fiber Optics Technology to include managed
network services, router management and installation for a
more robust and integrated portfolio.
> Responsible for all aspects of product management including
horizontal data platform development for specific vertical
industry applications.
Feb. 1995 TCI @HOME (Pre-IPO)-Director of Acquisition and Product
Management Englewood, CO
to
April 1997 Promoted to this position and given responsibility for
leading the TCI Internet Services team. Led a team of
operational, IT, marketing/sales, and engineering professionals
to assist in the launch of a new consumer high-speed Internet
access service called @HOME by TCI. Other responsibilities
included establishing product life cycle thresholds and data
analysis for continuous growth.
> Developed product roadmap and strategies for the consumer and
commercial segments. Resulted in the launch of high speed
internet access to both markets.
> Achieved 165% of initial sales objectives.
> Assisted in developing product development and marketing
strategies for commercial/consumer segments.
> Developed and implemented a marketing campaign, resulting in
20% sales increase.
TCI Corporate-Manager of Market Planning
Englewood, CO
Managed a team of 17 marketing and IT professionals to launch
the TCI Marketing Database and promotional campaigns within
projected timeframes.
> Led a committee that developed a new database, which reduced
total IT/IS resource needs by 25%.
> Developed business model, which resulted in a 25% increase in
nationwide upsell percentage and reduced churn.
> Developed telemarketing models to increase revenue, cash
flow, and market penetration. These models helped add $6
million in premium services revenue.
Feb. 1994 McCaw Communications-Manager of Customer Marketing
Denver, CO
to
Jan. 1995 Managed and led a team of nine customer marketing professionals
to develop, execute, and maintain customer base
marketing/promotional campaigns and database tracking systems.
> Added $1.2 million in new annual revenue by developing
marketing campaigns through market analysis.
> Retained $45,000 in monthly revenue by implementing an
equipment trade in program that reduced churn.
April 1992 TMS Corporation-General Manager
Denver, CO
to
Feb. 1994 Chief operating officer with P&L responsibility for a $2
million start-up company, which supplied the healthcare
industry. Managed and directed a team of 10 to launch
operations. Other responsibilities included market planning,
marketing, and logistical planning.
> Implemented all marketing, sales, and telemarketing projects,
resulting in the creation of 465 active accounts and 10 major
accounts. Resulted in $1.5 million in new sales in the
second year.
> Created a marketing and sales team in nine months, generating
an average of $25,000 in monthly revenue during the first
nine months of operations.
Oct. 1990 Nielsen Clearing House/NCH- Regional Account Manager
Englewood, CO
to
April 1992 Promoted to regional manager with responsibility for managing a
team of 35 professionals to provide marketing and data service
consultation to manufacturer and retail clients for NCH.
> Generated new annual revenues of $1.6 million by providing
consultation for manufacturers in the development and
implementation of their marketing and promotional campaigns.
> Exceeded retention goals by 20% by ensuring that all regional
objectives had been met.
Sept. 1989 Employers Unity, Inc.- Account Executive/Hearings
Representative Arvada, CO
to
Oct. 1990 Represented employers in unemployment litigation cases for
Employers Unity, Inc.
Jan. 1986 Mid America Export Inc. - Marketing Consultant
Denver, CO
to
Aug. 1989 Managed and implemented all product feasibility and marketing
projects.
EDUCATION and EXPERIENCE:
University of Denver, Masters Program, Computer Information Systems.
University of Denver, BS Business Administration, Marketing and
Finance.
Business: IT, Network Operations, product development, product
marketing, business development, sales, and pre sales support.
Technologies: OSS/BSS platforms, including service activation,
configuration, billing, order management, service assurance,
crm, network configuration/provisioning, network management and
network monitoring. XML, Java/JMS, Corba, WLI, Unix, and shell
scripting. Voice Gateways/PIPSP VOIP and VTOA. Derived voice
and integrated solutions utilizing various access strategies.
IP Routing and Firewall, including BGP-4, OSPF, tunneling,
multicast, IP-v4/6, RAS, Web server, NAT, Proxy, and DNS.
Network Management: SNMP. ATM design, PNNI, UNI, CAC, DSP
VOICE compression.
References Available Upon Request.
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