Administrative

Betzaida Delossantos

*** ******* *** *** **

Brooklyn, N.Y 11207

******************@*****.***

1-347-***-**** Cell 1-646-***-****

Objective

To obtain a Administrative Customer Service position this will enable me to contribute my existing skills

while providing an opportunity to develop new skills with a chance for advancement and growth.

Summary of Qualifications

Experienced Management Customer Service professional for 22+ years, Analyze problems and propose

solutions to enhance customer service satisfaction. Able to prioritize and accomplish multiple tasks

simultaneously in a high technology and retail sales environment while providing energetic support to

co workers and customers with ability to cooperate positively and enthusiastically in a team environment. .

Employment History

BJS wholesale Club, Brooklyn, N.Y (November 2000 to Present)

Club Customer Service Manager

Responsibilities: Management for Customer Service and Supervisor for Cashier Analysis Report, Structure,

Schedule for different Team Bookkeeping, Employee Expenses, Customer Service on Client for consultations

and Team Environment Positively Produce ability to understand follow complex instructions to Successful

Conclusion.

Need the Company, Brooklyn N.Y (Jan 1997 to Oct 2000)

Case Worker Management

Responsibilities: Conduct site visits to Senior Citizen Client homes working Determine need for family

conference, build and maintain positive working relationship with client. Assessments to collect information

Environmental, Psychosocial, financial, housing and health information, Interpret and explain the law regulation

Service programs to Elders. Prepare Written Reports for Agency. Provide a positive attitude and enjoy helping

People.

Central Court House, Brooklyn N.Y (Month 1995 to Month 1997)

Office Administrator

Responsibilities: Customer Service, Processing Filing Document all Criminal Records Incoming and

Outgoing document Key role is smooth effective running organization Office administration working with

Court Clerk and Lawyer.

Food Emporium, Brooklyn N.Y. (Month 1989 to Month 1990)

Accounting

Responsibilities: Accounts Payable, Account Receivable, Cash Report Journal Reconcile Sales Tracking, Bank

Reconcile, Audit, Sales Tax Filing, Calculate Product Cost Order, Customer Service, communication consumer

consistently maintaining a positive attitude. Ensured that the customer comfortable environment Services.

Education /Training

Computer Software Skills Include: Microsoft Office 2007, Microsoft Word, and Microsoft Excel, Microsoft

Outlook, and Microsoft Power Point Adobe Acrobat 9.0 illustrator, bilingual English and Spanish,

Reference: Available upon Request

Contact this candidate