Customer Service Representative

RONNIE HAYES

Location: Forest Park, IL

Availability: Immediate

PROFESSIONAL SUMMARY

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company

success.

• Knowledge of the customer’s needs and goes above and beyond the call of duty

• Excellent communication & problem resolution skills with clear and concise understanding

• Detail oriented organizer and multi-tasker with a high level of accuracy and efficiency

• Proficient in Word Processing & Data Entry systems (MS Office, Windows, Lotus Notes, 10-Key, Account

Management)

WORK EXPERIENCE

AT&T Arlington Heights, IL 9/2014 to present

Customer Service Representative

Responsibilities:

• Service liaison between the AT&T Helpdesk and on-site technicians.

• Processing and updating trouble tickets using AT&T’s One Ticketing System.

• Handling incoming and outgoing phone calls for ticket creation and ticket updates for clients.

• Respond to customer’s inquiries with ticket updates, instant messaging, and via email.

Enova Financial Chicago, IL 10/2011 to 4/2014

Customer Service Representative

Responsibilities:

• Handles 65 - 100+ inbound calls per day.

• Ensure compliance with Industry and UK consumer lending guidelines.

• Assist with over-the-phone and online application process by collecting personal and employment information for

potential customers.

• Respond to customer’s inquiries via e-mail and process account payments.

ComputerShare Investor Services Chicago, IL 10/2007 to 4/2011

Customer Service Representative

Responsibilities:

• Guaranteed positive customer experiences and resolved all customer complaints.

• Provided customer service for an average of 70+ calls per day, answering customer inquiries, solving problems,

and providing company information.

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy, and resolving

problems on the spot. Cross-trained and provided back-up for other customer service representatives when

needed.

American Intercontinental University Online/AIU Online Chicago, IL 7/2005 to 12/2006

Admissions Advisor

Responsibilities:

• Helped drive enrollment goals and achieve monthly quota figures.

• Handled inbound and outbound calls to potential students for enrollment into AIU Online.

• Managed quality communication, customer support and product representation for each new student.

Greyhound Bus Lines Chicago, IL 8/2003 to 2/2005

Customer Service Representative

Responsibilities:

• Greeted customers entering Greyhound Package Express (GPX Dept.)

• To ascertain what each customer wanted or needed. Handled sales and inbound/outbound shipping for each

customer's individual needs.

• Described shipping options to customers and accurately explained details and care of personal or corporate

shipments.

EDUCATION AND TRAINING

Hyde Park Career Academy 1995 East-West University 1998 - 2001

Chicago, IL Chicago, IL

HS Curriculum Behavioral and Social Sciences

HS Diploma *Pending Completion

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