Sales Customer Service
Resume:
George Wilson Grubb
Danville, Virginia.
SKILL SET:
. CUSTOMER SERVICE
. OUTSIDE SALES/NEW BUSINESS DEVELOPMENT
. ACCOUNT MANAGEMENT
. ACCOUNT RETENTION
. BUSINESS MANAGEMENT
WORK HISTORY:
ZEP CHEMICALS
VIRGINIA
SALES / TRAINING REPRESENTATIVE
3/11-PRESENT
. Sell chemicals and equipment to institutional, hospitality, fleet and
industrial accounts.
. Penetrate accounts by cross-selling and up-selling products.
. Maintain an ongoing business relationship with current clients to
facilitate future sales.
. Improved value of relationships by increasing lines sold to customers.
. Job duties include account management and new business development.
. Facilitated in the training of new hires.
. Installed and serviced chemical dispensers and equipment.
ECOLAB
8/08-3/11
VIRGINIA
Territory Manager-
. Sold chemicals and equipment to restaurants, hotels and institutional
markets including hospitals and nursing homes. Leasing of equipment
involves not only negotiating the sale, but installation and service.
. Perform analysis on water conditions and check chemical titrations. To
include tests for Iron, PH, and TDS levels.
. Job duties include account management and new business development.
Visit established accounts each month for repeat sales and
introduction of new lines.
. Penetrated accounts by cross-selling. Increased accounts on average
from 3 solutions to 10 solutions.
. Have used up-selling techniques to increase sales. Sold customers
higher end products that increased ECOLAB's profit margins.
. Maintain an ongoing business relationship with current clients to
facilitate future sales.
BFI WASTE SYSTEMS-
8/02-8/08
North Carolina/Virginia
Sales consultant/Project Manager
. Sold waste removal services and equipment to commercial accounts,
industrial and governmental agencies. Oversee installation of
equipment and personnel.
. Have opened over 400 new accounts within a developing territory thru
the extensive use of cold calling.
. Have used up-selling techniques to increase customers from small
equipment to larger sizes and services thereby improving there
operational efficiency and BFI profits.
. Sales ranking has been as high as #1 in the division.
. Consistently ranked in the top 25.
. Participated in the training and orientation of new hires.
MAACO Auto Painting &Body Works
5/99-8/02
Danville, VA.
ASSISTANT MANAGER
Inside/Outside Sales Representative
. Sold painting services to used car dealers, construction companies,
and other businesses that maintain vehicles.
. Established relationship with 45 car dealers averaging 40 cars per
week.
. Average revenue was $15,000 per week.
. Managed 10+ employees. Oversaw production, inventory and payroll.
Oriented new hires on shop safety and procedures.
Barnes Distribution
06/96-05/99
Virginia
Sales Representative-
. Sold Industrial maintenance and repair products to transportation,
manufacturing and natural resources accounts.
. Products include fasteners, electrical supplies and cutting tools.
etc.
. Used cross-selling techniques to increase products sold to customers
thereby increasing profits margins for Barnes Distribution.
. Improved value of relationship by increasing lines sold to customers.
. Job duties include account management and new business development.
Visit established accounts each month for repeat sales and
introduction of new lines.
EDUCATION:
RADFORD UNIVERSITY, Radford, VA; 1996
Bachelor of Science Degree-Criminal Justice
. Member of Radford Criminal Justice Club.
. Worked part-time with athletic department in carrying out special events.
. Financed my own tuition thru jobs and student loans.
DANVILLE COMMUNITY COLLEGE, Danville, VA; 1994
Associate in Arts and Sciences Degree-Administration of Justice.
. Worked with new students on getting acquainted with college life.
ACCOLADES:
. Received award for achieving budget. Barnes Distribution-1997
. Received Peak Performer award February 2005. BFI Waste Systems.
. Received Most Improved award. Sales and Retention January 2005.
BFI Waste Systems.
. Received Certificate of Achievement Award for Outstanding Sales
Performance. Zep Chemicals 2012.
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