Manager Project
Resume:
Donna Kissling Citizenship: United States
*** **** ****** ** *******'s Status: N/A
Washington, DC 20002
Clearance: Secret, Public Trust
*******@*****.***
SUMMARY OF EXPERIENCE
Creative and driven Business Process Architect professional with over 20
years experience as a Lead Senior System Analyst, Principal Business
Process Architect, Strategic Planning Manager, Project Manager, and Program
Manager. Successful goal-driven professional with experience with business
process management, project management office, process analysis and design,
and cost containment/lean processes. Expert in implementing effective
business process engineering initiatives across the development lifecycle.
Exceptional leadership skills with the ability to train, develop, coach,
and manage others.
PROFESSIONAL EXPERIENCE
ATTAIN, Wasshingtton, DC 2014-2015
Business Process Engineer
Supported the Security Exchange Commission, Office of the Chief Operating
Officer in business process reengineering activities. Researched "as-is"
state of asset management processes and procedures, developed a "to-be" map
for a unified systematic and transparent solution. flows.
22nd Century technology inc.Washington, DC
2013-2014
Business Process Engineer
Supported the Security Exchange Commission in the implementation of a
Program Management Office. Researched "as-is" state, performed gap
analysis against "to-be". Created communication plan, project management
plan, portfolio management plan, rode map ahead. Used Visio to create
process and procedure flows.
Rigil Washington, DC 2014
System Analyst: Supported FAA strategic initiatives.
URS, Ft. Meade 2009-
2013
Project Manager
Supported the Defense Information Systems Network (DISN) Program Management
Office (PMO). Liaised with project managers to analyze portfolios across
network services. Provided timeline management, budget management and
metric reporting for all project portfolios. Updated and tracked
schedules, plans, budgets work breakdown structure (WBS) and metrics as
needed. Updated consolidated master schedule. Briefed executive
management on portfolio status.
Tracked Tech Refresh End-of-Life (EOL) equipment replacement throughout the
Department of Defense. Coordinated, prioritized and consolidated all Tech
Refresh projects into a yearly Tech Refresh plan. Liaised with project
managers to analyze portfolios across network services. Served as the
contract/project lead for the Project Change Management System (PCMS)
through all lifecycles of the project from initiation, planning, execution,
and closure. Facilitated meetings with stakeholders and project managers
to identify gaps and set requirements. Provided a post-implementation
review (PIR) and developed all training and materials for the system.
Ensured regulatory compliance with DISA security protocols. Utilized Six
Sigma tools such as brainstorming, pareto charts, and fishbone.
CSC
2007-2009
1201 M Street SE, Washington, DC 20003
40 Hours/Week
Business Process Architect Principal Leader
Worked closely with the Navy Program Management Office (PMO) as a subject
matter expert for the Integrated Data Environment (IDE) implementation
throughout the United States. Defined system requirements; implemented
processes and procedures. Provided expertise on work methods, practices,
and procedures. Facilitated weekly and ad hoc nationwide teleconferences.
Collaborated with all nationwide sites; ensured open lines of
communications between different groups. Implemented Six Sigma within the
Advanced Marine Center (AMC) program. Utilized six sigma tools to identify
gaps in processes and procedures. Mentored and trained staff on work
methods, best practices, and polices and procedures for both technical and
professional staff.
Lockheed Martin
2000-2007
The Pentagon, Washington, DC
40 Hours/Week
Strategic Planning, Quality, and Service Manager, 2004-2007
Customer Account Manager, 2000-2004
Worked closely with the Information Technology agency (ITA) Program Office
(PMO). Managed customer account, quality, and risk teams. Facilitated
performance management through coaching and performance plans. Coached
technical and professional employees on disciplinary actions as well as
career development opportunities.
Directed emergency preparedness, crisis response, and business continuity
planning. Managed Business Process Initiative (BPI) activity. Coordinated
communication between different agencies and teams. Utilized lean
management techniques such as brainstorming, cause and effect, pareto,
project charters, process mapping, risk management, RACI diagrams, and
value stream mapping. Implemented improvements to work methods, practices,
and procedures. Presented complex technical findings and recommendations
to both IT and non-IT professionals.
Developed and implemented Service Level Agreements (SLA) with customers of
the Information Technology Agency. Served as the liaison between Lockheed
Martin, ITA, and the United States Army. Managed all program deliverables.
EARLY EXPERIENCE
Project Manager (Contract Position), TEKMARK GLOBAL SOLUTIONS, 2000
Deputy Program Manager (Contract Position), CTGI, 1999-2000
Senior Analyst (Contract Position), MARLAW SYSTEMS TECHNOLOGY INC., 1998-
1999
Client Resources Manager, ASSOCIATION OF AMERICAN MEDICAL COLLEGES, 1995-
1998
Information Systems Manger, TRAVEL INDUSTRY ASSOCIATION OF AMERICA, 1993-
1995
EDUCATION & CERTIFICATIONS
Master of Science, Management Information Systems, George Washington
University
Bachelor of Arts, Philosophy, Kent State University
Certification, Six Sigma Black Belt
Certification, ITIL Foundation
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