Customer Service Project Manager

Sarah K Chaney

Tulsa, Oklahoma

918-***-****

********@***.***

Experience:

Personal Assistant, Checkmark Concierge LLC August 2014 Present

Checkmark Concierge is dedicated to excellence in providing top-notch professional concierge

service. As a personal assistant, our goal is to simplify your life, reduce your stress and assist you

with your work/life balance. We help to create more time in your day, enabling you to focus on the

more important things in life, like your family, your friends, or yourself.

I provide status updates of activities/jobs to my supervisor who is also the owner.

Office Manager, Royce Myers Art Ltd. Dec. 2011 Feb. 2014

Ensured policies and procedures were followed. Directed billing and office support duties.

Identified and resolved system problems. Prepared inventory control reports. Managed overall

department performance. Provided status updates of office activities to senior management.

Maintained office calendar & scheduled appointments. Received and prioritized telephone calls.

Knowledge sets include: Billing, Bookkeeping software, Desktop publishing software,

Quickbooks, Microsoft Office software, Internet savvy.

Restaurant Co-Owner, Bino Brooklyn February 2006 – Nov. 2011

• Marketing – Social Media, email Blasts, Brochures, Menu Design

• Inventory Control – kept detailed account of costs, inventory, ordering, etc.

• Hiring employees including keep track of hours, salaries & payroll.

• During business hours – supervised the Dining Room and made sure all guests had a

good dining experience from time they were greeted until they left.

• Coordinated and arranged many private functions & events

Project Manager, The New York Times June 2003 – January 2006

Oversaw all aspects of a publication called TimesDigest. It is an 8-page condensed version

of the newspaper that was faxed out to 5-Star Luxury Hotels all over the world so they could print

it out for their guests. This was before The Times sold daily subscriptions via the Web.

I managed all the customer service relations from new subscriptions to billing to any complaints

or issues that needed to be resolved.

Education

B.A. Arts & Science – Tulsa University

Real Estate Class – Coldwell Banker (I do not have a license)

References upon request

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