Manager Sales
Resume:
Michael Ragusa
Sacramento, CA 95833
Home: 916-***-****
**************@*****.***
Sales/Operations Manager
My objective is to leverage my experience while continuing to be challenged. My background in
Management, Sales Management, and Operations Management represent a unique combination of
disciplines. Personally, I have the drive and determination to consistently achieve success as a leader in
all of the organizations that I have worked with in the past.
Key Strengths
• Direct Sales
• Negotiation
• Product launch
• Marketing
• Customer Needs Assessment
• Recruiting
• Staff Development
• Leadership, Coaching, and Mentoring
• Vendor Management
PROFESSINOL EXPERIENCE
Atlas Field Services Inc.
June 2013 to Present
Branch Operations Manager/Branch Sales Manager
Atlas is one of the most respected Property and Preservation companies in the West, with three National
accounts including Freddie Mac. Atlas maintains over 500 foreclosed assets and strives to exceed our
client’s expectations.
Branch Operations/Sales Manager
Work closely with CAO and COO to ensure company policies and procedures are adhered to. Prepares
weekly presentations for senior management by incorporating new and existing reports along with
analysis of key business trends, supports the development of internal and external staff by analyzing
performance, and diagnose training opportunities.
• Generated approximately an extra $60,000 in annual revenue in 2014 with new procedures in our
auditing process.
• Establish operational policies for staff and contractors.
• Conducted weekly staff meetings, safety meetings to ensure compliance.
• Reorganized and streamlined new marketing strategies to increase business.
• Improved vendor relations with effective communication and accountability.
• Orchestrated effective sales presentations to Banks, brokers and property management companies.
• Attended Five Star and NAMPS conferences as the main representative of Atlas, to maintain
business relationships.
Empire Today, West Sacramento, CA
December 2007 to May 2012
Satellite Manager/Sales Manager
Empire Today LLC is nationally known for its jingle and its next day installation of flooring. Empire
success in metropolitan markets across the U.S was solely created by the sales force it created.
Satellite Manager/Sales Manager
Direct office staff of 10 employees and over 40 sales, and installation contractors throughout Northern
California, direct sales and business development functions, including new product rollouts, customer
relationship development, contract negotiations, and order fulfillment.
• Streamlined new training techniques with the creation of the 10 step selling process.
• Rejuvenated sales force to achieve top producing market in sales score, referral generation, and
revenue consecutive years.
• Market met or exceeded all quotas throughout tenure.
• Set high expectations and instituted individual accountability resulting in top grossing revenue
market in consecutive years.
• Consistently developed strong, sustainable customer relationships
• Improved working relationships for both internal staff and independent contractors
Stringfellow Family Painting Inc., Sacramento, CA
April 1990 - September 2005
Sales Manager/General Manager
SFP provided exterior/interior painting in Northern California for both residential and commercial
properties with focus on customer satisfaction.
Sales Manager/General Manager
Oversee company sales and operation divisions with focus on customer satisfaction. Facilitate new
training methods throughout company to exceed company goals including safety, new California
guidelines, and revised OSHA regulations. Conduct field inspections to decrease QC deficiencies.
• Identify and implement improvements to company policy and processes.
• Raising company profile within the market place.
• Generate revenue through prospecting, marketing.
• Conducted field training with new sales reps.
• Organized dispatch to increase customer satisfaction.
• Diagnosed and corrected new employee on boarding process.
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