Web Content Manager Developer

M a rlene D. M i nor

***** ********* **** **., *** 22

Reston, VA 20194 *******@****.*** 571-***-****

PROFESSIONAL SUMMARY

Web Content Manager with 12 years of experience, 16 years of Computer Network and

Administration/Helpdesk experience. I also have 20 years of Business Administration, customer service and

clerical experience, including Office Manager and Human Resources.

CORE QUALIFICATIONS

• Experienced manager with the ability to effectively communicate on both technical and personal levels

• Working experience with ROI(Return on Investment) and KPI’s (Key Performance Indicators) and multiple monitoring

avenues

• Highly proficient with myriad software, hardware and operating platforms

• Thorough knowledge of budgeting and auditing skills including IT department management, software/hardware

evaluation and selection, network upgrades and equipment purchases

• Coordination of multiple projects with changing priorities developing relationships with vendors and management

• Enhancement of website content including editing of video, sound, and images

• Document creation or conversion to improve format on website

• Facilitation and implementation surveys and SEO online marketing tools

• Project Management resolving issues or conflicts

• Evaluation and documentation of projects performance

• Ensuring executed of projects within allotted time period in compliance with the defined guideline standards

• Worked with vendors to coordinate provisioning, environment setup, installation, and integrity testing

• Analyze and monitor project reports and maintain valid documentation of progression

• Allocation of resources to various departments /managers as per company requirements

• Worked with the municipal government officials on government sector projects

• Presentation of projects at annual, monthly, and weekly meetings

CORE COMPETENCIES

• Web Content Manager with strong analytical and computer skills

• Office Administration Management including Vendor/Subcontractor experience

• Excellent communicator with Customer Service Priorities

• Experienced Manager and Human Resources Manager

• Desktop Support/Active Directory/ Imaging and sanitizing hard drives in accordance with regulations

• Microsoft Office /Windows OS/Windows Servers 2003/2008

• Ticketing Systems- Reflections/ Kaseya

Highly proficient in the following programs and applications- HTML 5, Adobe Suite, Pixillion, Eloqua, Mix-Pad, Switch

Sound Converter, Video-Pad Video Editor, Photo-Pad, Windows 8, Windows 7, Windows NT, Windows XP, Microsoft

Office, Quicken, Fox Pro, Access, Publisher, Sierra Print Artist, Print Shop, Calendar Creator, ADP Payroll, E-time,

Edmunds, Roxio, Sharp-desk, Symantec Endpoint, AVS Media, File Maker Pro, Pulse Pro- Medical Data Input, SharePoint,

Front-Page, Dreamweaver, Silver Stripe, CMS, RIA Images, Bing and Google Analytics and SEO’s

EXPERIENCE

February 2013-Present LMG-The Urology Group, Reston, VA

Web Content Manager- Website and Internet Content Marketing- Responsible for online marketing and updating website

and all internet content for the group. Utilizing SEO’s and analytics to target market to enhance visibility of website,

upcoming events, etc. Updating physician’s profiles on various online professional sites, directories, and creating new

marketing venues for the medical practice. Responding to helpdesk requests and performing other IT duties. Assist with

patient medical data input into database.

February 2012-July 2012 Kelly Temporary IT Resources, Nashville, TN

Temporary Lan Manager- Maintained lead position in the absence of Lan Manager for technical, network administration

and operations for entire Infectious Diseases Department. Response to Kaseya ticket request and lead assigned projects.

Processed reflections ticket requests, pc/laptop/mobile device and office equipment setup, maintenance, migration for

local and vpn users. Installed and repaired both software and hardware, including hard drives, motherboards, and network

components.

July, 2001-July 2010 Lakewood Township Lakewood, NJ

Administrative Secretary/Asst. Network Administrator /Human Resources Manager – I performed daily operations for

the offices of the Municipal Manager, Mayor, and Township Committee. Human Resources Manager- Posting of job

openings with descriptions as required by NJDOP with hiring and examination certification process in compliance with

civil service. Processed accounts payable for Township and legal department inputting requisitions and ensured purchase

orders were processed and paid. Prepared RFP’s for municipal professional services. Secretary for Municipal Safety

Committee/Coordinator for RTK (Right to Know) surveys, ensured annual state updates were filed with appropriate

emergency response officials for the municipality and local businesses. Assistant Quality of Life Coordinator- creation

and implementation of database needed to integrate police, inspections, public works, and municipal court departments

for the QOL (Quality of Life) expectations and OSHA regulations. I was responsible for the maintenance of all Township

servers, including data backup operations. Designed and assisted with network installation, design, budget estimates, for

both inside/outside township offices, and post-install inspections. Daily network operations management including:

components such as switches, routers, hubs, bridges, and transport media (wire, fiber optic cable, and/or wireless), as well

as operation of configuration software. Tracked and supervised work orders. Solved and responded to tickets and calls.

Maintained the inventory of software, equipment, including workstations, laptops, printers, and copiers. I monitored

network traffic and usage for error statistics. Evaluated network stability by identifying trends, recommending and

implementing corrective measures, and documenting action taken. Served as technical specialist in network problems

and emergencies; assists in troubleshooting and resolution of network problems. Analyzed and monitored network

activity to ensure optimal network operation. I controlled network activity to ensure sound and secure operations.

Performed capacity planning with input from department heads to ensure network services kept pace with township

needs. Advised and trained employees regarding networking technology issues. Reviewed vendor invoices to ensuring

accuracy. I performed in the capacity of gatekeeper for the Township Website. Assisted with the implementation of new

software programs by meeting with various companies, and trained new employees on software utilization.

2000–2001 Bradford & Byrd Associates, Inc. Freehold, NJ

Chief of Staff- Prepared business proposals and RFP’s. I supervised and delegated staff duties ensuring the adherence of

company policies and SOP's. Recruited, interviewed, and hired employees and subcontractors increasing labor sources in

different states, for Mentor Company and Protégé Company. I partnered with marketing partners Sodexho Marriott

increasing our scope of work capabilities. When needed acted as the liaison for employees, management, including labor

sources and clientele. Performed network administrator duties and troubleshooting software problems and help desk

assistance for all employees. I prepared institutional proposals. Researched and prepared RFP’s and posted them on

governmental and industrial websites. Notarized and attested contractual agreements. Created new company marketing

materials. Researched and created employee policy handbook, and revised standard operating procedures. Invoiced client

accounts receivable and accounts payable. Tabulated timesheets for payroll and called in hours to ADP for processing. I

managed the Human Resources Department. Supervised total company operations in absence of senior management both

on and offsite. Produced status reports and bid calendars. I designed website slides for marketing and researched new

marketing strategies. Maintained servers, network administration, as well as provided help desk assistance.

EDUCATION

1984-1986 Monmouth College West Long Branch, NJ -Speech & Communications

1992-1994 Vance Granville Community College, Henderson, NC-Computer Technology and Administration

1994-1998 Integrated software/ Windows and DOS based programs/SYMS Training

2002 Small Business Administration-NJEDA Certifications- Microsoft Office 2007, Technical Help Desk

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