Customer Service Administrative Assistant

ALEKSANDR KUCHKAROV

**-** **** ******, *** *-O Corona, NY 11368

Cell: 917-***-****

******************@*****.***

SUMMARY

Accountable, qualified and highly ethical professional with extensive experience in customer and public service.

Performs administrative duties with meticulous attention to detail and displays superb communication,

translation, leadership and collaborative skills. Readily develops rapports with; clients, families, healthcare care

professionals, agencies and colleagues to ensure client satisfaction. Thrives in challenging and deadline-driven

environment.

CORE COMPETENCIES

Relationship Development & Management ● Client Services ● Bi-lingual (English & Russian)

Office Administration ● Documentation & Reporting ● Resolving Member Issues ● Research

Ad Hoc Projects ● Client Correspondence ● High Volume Call Center ● Diversity

PROFESSIONAL EXPERIENCE

CENTERLIGHT HEALTH CARE, New York, NY

Member Services Specialist, 2013- 2014

Answered all incoming calls and resolved client issues in timely and courteous manner.

●

Worked jointly with internal departments to resolve escalated client issues.

●

Thoroughly reviewed and explained the various health plan coverage, benefits and eligibility requirements to

●

our members.

Provided administrative assistance and language translation support to our members and staff.

●

Communicated daily with Providers regarding prescription inquires.

●

TIME WARNER CABLE BUSINESS CLASS, New York, NY

Commercial Collections Specialist, 2011-2012

Coordinated and organized meetings to discuss office procedures and protocol as well as monthly

●

paraprofessional training workshops.

Collected payments to restore service on delinquent accounts and established payment arrangements.

●

Traced misapplied payments and made accurate adjustments to the proper account.

●

Terminated delinquent accounts due to non-payment.

●

Processed correspondence and payments received by our clients.

●

Commercial Billing Specialist 2008-2011

Researched and resolved monthly billing discrepancies.

●

Handled bulk and private network commercial billing accounts, services and status changes.

●

Analyzed rate increases for all commercial franchises.

●

Wrote routine reports and correspondence regarding Time Warner Cable service related issues.

●

Generated billing statements and contracts when requested by clients.

●

Supervisor: Customer Service and Help Desk Agent 2007-2008

Provided bilingual assistance to Russian speaking customers with technical issues.

●

Responded to escalated requests for technical assistance by phone and email to investigate, research, and resolve

●

problems.

Provided friendly customer relations while providing assistance to patrons requesting information on services,

●

programs and general information.

Responded to escalated requests for technical assistance by phone and email to investigate, research, and resolve

●

problems.

NEW YORK DIABETIC SUPPLY / SHELBOURN CHEMIST, Brooklyn, NY

Customer Service Agent: Medicaid Processing Unit 2006-2007

Collected insurance information from prenatal care patients to secure payments for billing purposes.

●

Assessed and instructed patients and their families with the fundamental competence and knowledge that they

●

may perform the post care treatment at the time of discharge.

Mailed / faxed prescriptions requests to physicians for refills in compliance with Medicaid and Medicare

●

guidelines.

ADVENT CAPITAL MANAGEMENT (HEDGE FUND), New York, NY

Administrative Assistant, 2005-2006

Provided general administrative support and coordinated seminars and workshops throughout the year.

●

Monitored and maintained inventory for meetings, marketing materials, training manuals and office supplies.

●

Arranged in-house lunch orders for company staff meetings.

●

Faxed, scanned and prepared office correspondence.

●

Received, sorted and distributed incoming correspondence.

●

EDUCATION AND CERTIFICATION

Associate Degree

Queens Borough Community College, Bayside, NY, 2004

TECHNICAL

Windows XP / 2000, Microsoft Word, Excel, Access, Outlook Express 6,

Mac G4, Design and Opus, Sales Force

Contact this candidate