Customer Service Assistant
Resume:
Savannah Casebolt
*** * ****** ***** ** Apt: A**
Cedar Hill, Tx 75104
Objective: To work aside a team or individual with great integrity and a strict, highly motivated
drive for success!
Education:
Hands on Therapy School of Massage - Mesquite, Tx
Swedish Massage Program of 650 Hrs,
Accomplished Program Includes:
Health & Hygiene
Anatomy & Physiology 1 & 2
Pathology
Business of Massage
High School Education:
Braintrain Academy - Cedar Hill, Tx
Completed Thru 12 Yrs
Received diploma as of 2004
Skills:
Highly organized and detail oriented
Customer service
Swedish Massage
Trigger Point
Microsoft office, excel, word and power point experience (7 + yrs)
Average WPM: 75+
Work Experience:
2014-Current First Convenience Bank, Duncanville, Tx
Personal Banker II:
Responsibilities-
Handled all customer transactions, including deposits, withdrawals ($100-$50k transaction limit) processed loan and nesscary paperwork associated. Contacted other financial institutions and used check systems to verify accuracy of funds and check authentications. Resolved irate customer issues and within a quick and timely manner with the highest level of customer service provided!
Accomplishments-
I achived top seller of the month on numerous occasions and received the most excelled new hire award for not only accomplishing but surpassing every obstacle throw my way in a calm and professional manner.
Skills Used-
My high attention to detail, quickness to adapt to fast paced surrounding as well as consistent changes within the banking center and as always my superior customer service skills, paying attention/listening to the customer, always offering a lending hand and always giving 150% everyday, everyway, everytime; This is just some of my many dedicated morals of what it means to me to be the employee you need for your company!
2010- 2013 Check Process, Dallas,Tx
Account Executive:
Searching and evaluating online businesses and major corporations for check processing, handling all merchant and re-seller needs in the set up and integration process as well as uploading documents and completing applications in our online gateway. I maintain and handle all current customer accounts use linked-in, google search and venture street for researching and gathering future clients.
Call Center Supervisor and Personal Assistant:
Call center of 20 plus people supervising in incoming as well as outbound calls, tracking and monitoring e-mails and individual phone calls, logged in daily reports, handled dissatisfied or frustrated customer calls and calmly assessed the situations and resolved the issues at hand, managed some accounts payable and receivables and assisted owner in his secondary business as a personal assistant scheduling appointments/meetings, flight, hotel and dinner reservations. Handled all business and personal calls, shopping needs, errands and daily necessary paperwork as well light house keeping and child/pet sitting duties when needed!
2009 - 2011 Metro PCS, Burleson, Grand Prairie and Mansfield, Tx
Customer Service Representative/ Assistant:
Performed extreme level of customer service, programming and setting up phones, creating and cancelling accounts, inventory, ordering products when new arrivals were available, cashier, stocking, cleaning, filing, training, opening and closing store, making deposits and dropping money at every shift.
2006-2010 and from 2012-2014 (Part Time) Gleam Clean Carpet Cleaning, Waxahachie, Tx
Office Manager/Personal Assistant:
Created customer files and updated personal information, fabricated promotions for future business and our current customers, answered all incoming calls and made mostly all outbound sales calls, respond and report statuses to techs on road or on call, booked and updated appointments, inventory, cashier, stocking, weekly deep cleaning and general daily cleaning of building, opening and closing store and filing. Handled all business and personal calls, set up and attended promotional and marketing meetings, performed all scheduling and reservations of events, flights, dinners, vacations, etc. As well as keep a detailed daily log of spending amounts both business and personal as well as kept weekly log of all business and personal finances.
2003 - 2005 State National Companies, Fort Worth, Tx
Call Center Rep/ Account Research Specialist:
Performed outbound calls and took all incoming calls as well as over flow. Updated clients insurance/personal information, obtain proof of insurance or provided forced
placed insurance (collateral protection insurance), checked call logs and kept record of everything done for the day, customer service and filing.
References: Readily available upon request
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