Customer Service Supply Chain

Joshua Hanthorn

Logistics & Supply Operations Manager - United States Air Force

Justin, TX

***********@*****.*** - 817-***-****

Logistics/Supply Chain Manager

Offering 17+ Years of Logistics Experience

Secret Security Clearance

Accomplished transitioning military leader with strong record of leading complex logistics, material

management, and supply chain operations. Expert in logistics operational planning, project and personnel

management, and customer service. Demonstrated ability to improve productivity and efficiency through

streamlining processes and reducing redundancies. Proven track record for achieving target goals, eclipsing

performance milestones, and meeting deadlines. Skilled in conducting logistics assessments, statistical

analysis, and oversight of logistics operations at all levels.

• Respected leader that exhibits core values of respect, integrity, and dedication. Results-oriented with a keen

focus on organizational mission and goals.

• Skilled in relationship building to build consensus and inspire cooperation at all levels. Proven analytical and

communication skills. Maintain key relationships with key internal and external stakeholders.

• Recognized for strong leadership capabilities with an established reputation for decisive decision making in

stressful situations.

WORK EXPERIENCE

Logistics & Supply Operations Manager

United States Air Force - 2012 to Present

Oversee all supply operational planning, logistics activities, and administrative functions for aircraft valued

at $2.4B. Direct and manage performance for team of 10 supply specialists. Establish logistics policies and

procedures for receiving, inspecting, and distributing items to ensure supply inventories are maintained.

Maintain accountability for more than 1.8K assets valued at $81M utilizing the Inventory Control and

Accountability System. Approve supply requisitions and maintain automated supply transaction reports.

Key Accomplishments

• Saved organization $53K in supply expenditures through meticulous oversight of requisition process.

• Created Document Validation Report program that resolved more than 3K discrepancies; efforts strengthened

integrity of audit system.

• Increased supply technician by 25% through implementation of revised training program.

Supply Supervisor

- 2007 to 2012

Managed and coordinated aircraft maintenance supply and material management operations. Coordinated

supply chain integration and distribution for more than 80 aircraft valued at $6.1B. Supervised team of

up to seven personnel with full responsibility for establishing goals, manpower planning, performance

management, training equipment, and supplies. Provided oversight for Aerospace Ground Equipment and

supply procurement of more than 900 bench stock items. Monitored handling of hazardous materials and

ensured compliance with safety procedures and regulations.

Key Accomplishments

• Reorganized more than 800 stock items; created new system that ensured critical supplies and equipment

were easily identified.

• Eliminated low performing products from supply chain through Product Quality Deficiency monitoring; saved

more than $400K in defective parts.

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• Processed and tracked 900 supply orders and procured $929K in parts utilizing the Standard Base Supply

System.

• Implemented policies and procedures that streamlined maintenance processes and decreased

redundancies.

• Increased operational effectiveness by 25% through cross-training Flight supervisors on supply ordering/

receiving process.

• Enforced supply discipline procedures and eliminated waste; turned in 176 excess items to supply inventory

and saved $11K in supply expenditures.

Material Control Supervisor

- 2001 to 2007

Led Material Control program and coordinated procurement and distribution of maintenance supplies.

Maintained accountability for processing supply transactions, problem solving, and forecasting supply needs

for 8 maintenance centers. Oversaw inventory control, material handling, and receiving. Coordinated training

and ensured personnel were knowledgeable of current policies and procedures.

Key Accomplishments

• Recognized with The Air Force Commendation Medal for flawless management of supply chains for 25

combat operation sites. Expert planning ensured critical parts and equipment were available to complete timely

repairs.

• Authored Material Control Operating Manual that brought congruity to order processing and saved more than

25 man- hours.

• Increased inventory tracking efficiency by 45% through rigorous training on supply procedures.

Supply Specialist

- 1996 to 2001

Served as Maintenance Supply Liaison and maintained stock levels for sustainment of daily operations.

Received and stored supplies, monitored inventory, and fulfilled supply requests. Analyzed quality control and

proficiency, while facilitating and expediting solutions for all customers. Monitored asset tracking system and

managed discrepancy reports. Utilized tracking system to accurately enter information of receipt, movement,

and delivery of inventory to maintain asset accountability. Conducted weekly inventories to ensure adequate

stock levels.

Key Accomplishments

• Managed inventory, distribution, and ordering for more than 9K mission essential parts valued more than

$5M.

• Provided superior level of service and reduced maintenance downtime to 4.9%

• Collaborated with Supply Chain team members to analyze issue data to identify trends, manage suppliers

and identify process gaps, and opportunities to improve supplier performance and process efficiency.

EDUCATION

Associate's in Logistics Program

Community College of the Air Force - Maxwell AFB, AL

ADDITIONAL INFORMATION

Key Strengths

Logistics Operations

Material Management

Supply Chain

Team Leadership

Customer Service

Training & Development

Inventory Control

Warehouse Operations

Quality Assurance

Hazardous Materials/Safety

Records Management

Supply Information Systems

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