Account Manager

Alexandra Hardin-Gonzalez

Cell: 954-***-**** ● Email: ******************@*****.***

**** ** **** *****, **** Lauderdale, FL 33308

SUMMARY

Specialize in client account management, sales team supervision, staff training and business development. Offer working knowledge of vendor sourcing, contract negotiations and medical terminology, operations in food and beverage, healthcare and pharmaceutical sales industries; exposure to the fashion industry.

Enthusiastic with a strong work ethic, willing to take on added responsibility in meeting tight deadlines; demonstrate excellent planning and coordination skill, ability to analyze situations and solve complex problems in fast paced environments.

Bilingual, Fluent in English and Spanish

PROFESSIONAL EXPERIENCE

Medical Sales Consultant, Account Manager

PGRX Group Consultants, Westin, FL [07/2014-Present]

Support outside sales and marketing initiatives, the sale of medical devices, pharmacogenetic and toxicology testing, compounding pharmacy services for a national leader in customized medicine, compounding products and services.

Manage up to 50 national client accounts, consistently meet sales goals; collaborate with physicians, medical staff and representatives throughout the medical industry.

Maintain up-to-date knowledge on industry trends, grow new business relationships to expand territories, provide innovative solutions to medical teams and improve the quality of life for patients.

Deliver on-site, audience driven presentations; facilitate training on compounded pharmaceuticals and medical products, diagnostic equipment, monitors, laboratory equipment and other medical equipment.

Organized and committed to reaching goals, demonstrate strong closing skills, excellent interpersonal communication skill.

Familiar with clinical administration and medical facility operations; demonstrate a strong understanding of medical terminology.

Account Manager

Paramount Coffee Services, Inc., Fairfield, NJ [03/2013-06/2014]

New York - Managed all coffee services for the Bloomberg Tower (55-story skyscraper) on Lexington Avenue in Manhattan that serves as headquarters to Bloomberg, L.P. and encompasses retail outlets, restaurants and luxury condominiums.

Provided account and contract management, onsite supervision and oversight of daily operations supporting locations including Bloomberg L.P. (Lexington Avenue and Park Avenue), and the Bloomberg Data Center (West Street) in New York City.

Marketed coffee equipment and services to all North American locations for Bloomberg L.P.; coordinated weekly marketing events for featured products.

Recruited, interviewed, hired and trained 70 Sodexo Pantry Staff at three locations; taught subjects including customer service, standard operating procedures, food and beverage preparation, and equipment operations.

Implemented a new business model, ensured a smooth transition by training, coaching and mentoring staff during program integration.

Alexandra Hardin-Gonzalez Page Two

Developed productive, mutually beneficial business relationships and alliances, partnered with Sodexo, Inc. staff to provide clients with the best, high quality, sustainable coffee products.

Managed sourcing and inventory; negotiated service contracts and agreements with vendors; developed purchase orders and requisitions for products and supplies; processed invoices, accounts payable and accounts receivable (AP/AR).

Facilitated positive customer relations through ongoing customer satisfaction surveys; served as primary point of contact for public relations; promptly resolved customer concerns and complaints.

Florida - Managed the acquisition of accounts and transition of office coffee services at the University of Miami from a leading competitor.

Grew product sales by 35%; exceeded corporate sales goals and objectives within a fixed-cost contract, leading efforts to produce more than $1 million in annual sales.

Assessed client needs and equipment requirements on three Campuses (Medical, Coral Gables and Marine Campus) located within the Miami, Fort Lauderdale and Pompano Beach territory; personally surveyed each department to develop service options and generate the best return on investment (ROI).

Organized, hosted and led informational presentations, demonstrated new products, distributed marketing collateral to educate clients about new products and the availability of innovative equipment.

Scheduled meetings with key personnel and decision makers in department; introduced new products and equipment; offered incentives to grow sales and boost the gross profit margin.

Operations Manager

Montce Swim, Fort Lauderdale, FL [12/2012-02/2013]

Instrumental in the start-up of this entrepreneurial, custom swimwear and accessories fashion boutique, a national and international distributor with collections featured in forums including Vogue UK, Maxim Magazine, Hooters Calendar and The Swim Journal.

Contributed to the development of business plans, financial forecasts and growth projections; facilitated brand and trademark development, drove the development of branding and forward business objectives.

Developed processes, streamlined daily operations; created reference materials (marketing trends and competitor activities); assessed import/export requirements, developed sourcing and procurement strategies.

Scheduled fashion shows and Public Relations events; sought out expositions, tradeshows and promotional events to increase brand visibility; maintained the Montce Swim website; developed marketing campaigns and social media network strategies.

CERTIFICATIONS / NOTABLE MENTION

Pharmacogenetic Testing-PGRX Group [2014]

Coffee Connoisseur Flavia Products/Equipment-Paramount Companies [2013]

Micro-Roasting/Brewing Processes-Stone Street Coffee Company [2013]

Proficient in Data Management - Certified in Microsoft Excel

Social Media, Spreadsheet Management, Report Analysis, Data Archiving

Microsoft Office Suite, MS Word, MS PowerPoint, MS Excel, MS Outlook

EDUCATION

Bachelor of Arts, Major in International Relations

Emphasis in Latin American Culture, Minor in Spanish Language

University of Alabama, Tuscaloosa, AL [2012]

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