Human Resources Management
Resume:
Monica Santillan
**** ****** ***. *******, ** ***06 626-***-**** ****************@****.***
PROFESSIONAL PROFILE
Human Resources Professional with over 16 years of Healthcare HR Generalist experience, highly skilled
in multiple practice disciplines, including, employee relations, compensation, benefits, staffing, training,
and performance management. Excellent interpersonal and collaboration skills, have contributed to my
successful career in Human Resources. I am self-motivated and have demonstrated my ability and skills
relative to HR efforts that drive organizational change, talent development, bottom line growth, and the
attainment of Company goals and objectives.
CAREER HIGHLIGHTS AND ACCOMPLISHMENTS
10/2011 to 10/2014 Network Medical Management/ TAG Medical Group
Director of Human Resources
Manage Human Resources within multiple sites of the group. 600+ employees
include a Skilled Nursing Facility, Surgery Centers, Medical Offices, and IPAs’.
• Point of contact to employees, managers and executives in the areas of employee
relations, compensation, employee development, talent/workforce planning, recruitment,
performance management, retention, and compensation.
• Advice, counsel and interpret, and apply state/federal laws and regulations
and handle employee issues accurately to avoid company liability and
lawsuits.
• Effectively conducted numerous investigations within established timeframes and
standards to include detailed analysis, fact finding, prepare documentation, developed
appropriate recommendations for management and Sr. Leadership, in response to various
DFEH/EEOC charges.
• Responsible for daily and routine HR tasks while handling multiple “special” projects
simultaneously with constantly changing priorities and deadlines on a regular basis.
• Development of Company Employee Handbook and company employee
forms.
• Train management in the areas of performance appraisals, performance
improvement plans, corrective actions, and employment laws.
• Handled Terminations.
• Supervise employees.
4/2007 to 10/2011 Lakeside Medical Organization
Human Resources Manager
Manage Human Resources within multiple sites of the group. 600+ employees
include Surgery Center, Medical Offices, and IPAs’ they relate to recruitment,
benefits and employee relations, management training for a staff of 650
employees.
• Researched, analyzed, and evaluated compensation issues to develop
competitive salary structure reflecting current industry and geographic
consideration.
• Corporate, Contract and Medical Group Recruiting. Interview and work
closely with management to fill vacant positions.
• Manage performance evaluations and provide management with
performance evaluation training.
• Developed job descriptions in compliance with FLSA requirements ensuring
compensation and skill set parity.
• Manage on-site investigations and act as a liaison with all State and Federal
Agencies.
• Provided guidance to management on employee relation issues for fair and
legal resolutions as well as training to develop proper documentation.
• Assist in the preparation of corrective actions and facilitate
involuntary/voluntary terminations.
• Participated in design and implementation of Supervisor Handbook in
support of strategic plan and conducted supervisory training.
• Manage and maintain the employee benefits program, including open
enrollment.
• Investigate accidents and prepare reports for Workers Compensation
insurance carrier.
• Develop action plans to ensure the effective execution of HR goals that meet
corporate objectives.
• Identify legal requirements and ensure compliance and consistency to HR
practices, and adherence to regulatory requirements at the State and
Federal levels.
• Developed and revised personnel policies and procedures to the needs of
company expansion.
• Respond to general inquiries regarding policies, procedures and programs.
• Conduct new hire orientations and exit interviews; identify and correct high-
turnover situations.
• Demonstrate expert knowledge of Title VII, ADA and EEOC Laws.
• Manage employee leaves of absence.
2/99 to 4/2007 Preferred IPA of California/Thrifty Management Services
Human Resources Manager
• Organized the HR & Payroll department, which included the setup of a time
clock system to automate and eliminate the hand process function.
Streamlined the existing operational process of both departments to
eliminate much of the duplicate work and expedite workflow.
• Identified legal requirements affecting HR functions and ensure policies and
procedures were in compliance. Created and updated job descriptions.
Designed a variety of law compliance forms.
• Audited employee’s PTO for correct balances to set up an automated accrual
process.
• Created Company Policies and Procedures and Emergency Action Plan
handbooks.
• Administered company benefits such as life, medical, dental, disability,
vacation, sick leave, and leave of absence.
• Responsible for the initial interview screening process, background and
reference checks, and coordination with management to fill vacant positions.
Extend offer of employment. Conduct new employee orientation. Process
new hires and terminations.
• Respond to inquiries regarding policies, procedures, and programs.
Investigate workers’ compensation claims and harassment claims.
• Counsel employees and guide managers on employee discipline. Create
performance action plans.
• Conduct ergonomic assessments.
• Coordinate training.
• Manage company events.
EDUCATION AND TRAINING
• BS, University of Guadalajara, Mexico
• Human Resources Management Certification-University of Phoenix
• Completion Certificate-Working Through Conflict
• Completion Certificate-Making Effective Decisions
• Completion Certificate-Coaching for Improvement
• Completion Certificate-Effective Employee Counseling
• Completion Certificate-Priority Management
• Completion Certificate-Performance Appraisal Training
• Completion Certificate, Foundations of Payroll Practice- American Payroll
Association
SKILLS AND CHARACTERISTICS
• Dedicated, results oriented, organized business partner with the ability to multi task and the
ability to face challenges within short notice.
• Great problem solving and analytical skills
• Demonstrated ability to work efficient in an extremely fast paced environment under conditions
of frequents interruptions.
• Demonstrate success as an advocate of employees while supporting management goals and
objectives
• Microsoft Office – Excel and Word knowledge. Bilingual (English-Spanish).
• Familiar with Joint Commission Standards
EMPLOYMENT REFERENCES
Mitch Kitayama (Supervisor)
VP of Operations, TAG Medical Group/Network Medical Management
Cynthia Yates (Colleague)
Director of Staff Development, TAG Medical Group
Paul Ylanan (Colleague)
Manager of Outpatient Care, Network Medical Management
Isela Ochoa (Colleague)
Manager of Physician Credentialing
Nathalie Laganiere (Former Colleague)
Associate Director Medical Group Operations, Lakeside HealthCare, Inc.
Gloria Quinonez (Former Colleague)
Clinical Supervisor, Lakeside HealthCare, Inc.
626-***-**** X 3125
Betty Sable (Former Supervisor)
CFO, Physician Associates of Greater San Gabriel
Zahra Movaghar (Former Supervisor)
Administrator, Preferred IPA of California
David Stilwell (Former Supervisor)
Assistant to the President
SEIU Local 399, AFL-CIO
213-***-**** -- Direct
213-***-**** -- Mobile
Razia Majid (Former Colleague)
Accounting Manager, Kaiser Permanente
Armen Grigorian (Former Colleague)
CFO, Preferred IPA of California
818-***-**** X 221
Will Chin (Former Colleague)
Controller, Preferred IPA of California
818-***-**** X 207
Contact this candidate