Customer Service Manager
Resume:
Eugene H. Willis, Jr.
**********@*****.***
Profile
Detailed oriented professional with over 13 years of experience in residential mortgage sales,
credit risk and compliance policies, which includes FRY 9C and FRY 14 reporting. Skilled as a
project management and a track record of developing internal controls, best practices, effective
and efficient policies and ensuring adherence.
EXPERIENCE
United Nations FCU 2014 - Present
Mortgage Loan Officer
• Originate first and second mortgages for UN members and affiliates.
• Complete mortgage application including supporting documentation for credit approval
and point of contact to gather any related conditions for timely closing.
• Run loans through DU for mortgage approval.
• Members include international and high net worth clients.
• Participated in various initiatives and seminars to educate borrowers and publicize UN
mortgage products and services.
Hudson Heritage FCU 2008-2014
Mortgage Originator
● Originated 30 Million in residential mortgages in 2013.
● Recommended changes in work-flow that increased efficiency in customer service.
● Gathered and reviewed all documents necessary for loan approval for conventional, FHA and VA
loans.
● Submitted documents to underwriter and kept client abreast of status throughout loan process.
● Dealt with all parties internally and externally to ensure that all loan requirements were met up to
closing.
GE Money Bank 2004-2008
Territory Manager
● Manage a $50 million a month residential mortgage pipeline.
● $650,000 signing authority with 10% LTV & DTI exception.
● Supervise and monitored the performance level of the Underwriting Team Leads, Loan analysts,
Document Drawers and Funders.
● Review and approve loan exceptions as necessary to ensure common sense underwriting.
● Recommended new and revised policies and procedures as appropriate.
● Conduct due diligence for secondary market activity to ensure compliance.
● Promoted to Territory manager within 2 years.
GUARDHILL FINANCIAL 2002-2004
Mortgage Specialist
● Responsible for all-underwriting functions of mortgage loans.
● Interfaced with title agents, appraisers and support staff for loan approval.
● Accepted and resolved conditions for final approval.
● Heavy client contact.
MERRILL LYNCH CREDIT 1998-2002
Loan Analyst
● Processed conforming and non-conforming residential mortgage, which included FNMA, FHA,
and FHLMC.
● Carried 100 to 120 loans in my pipeline.
● Interfaced with Underwriters and Loan Officers until a lending decision was rendered.
● Educated clients on product/program information.
EDUCATION
SOUTH CAROLNA STATE UNIVERSITY
B.S. Business Administation.
Registered with the NMLS.
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