Customer Service Assistant

LOREN ASHLEY BROWNE

*** *** ****** ( APT **** ( Atlanta, GA 30310 ( 404-***-**** (

******.*****@*****.***

PROFESSIONAL PROFILE

Highly motivated, results oriented professional with six years of case

management experience with the United States government. Experienced

communication liaison for executives and upper level management.

Demonstrated ability of data analysis and case development in a fast paced

environment. Excellent writing skills.

EDUCATION

Spelman College, Atlanta, GA: Bachelor of Arts, Major: Political Science

May 2009

Honors: Cum Laude, Dean's List, National Society of Collegiate Scholars,

National Honor Roll

WORK EXPERIENCE

Centers for Disease Control and Prevention, Atlanta, GA

July 2014-

Present

Program, Performance and Evaluation Office: Management Analyst

. Reviews internal processes and procedures to promote efficiency and cost

savings

. Evaluates the effectiveness of program operations and goals

. Coordinates international and domestic travel for staff, while

maintaining a high level of customer service

United States Department of Justice, Antitrust Division, Atlanta, GA

August 2009-July 2014

National Criminal Enforcement Section: Paralegal Specialist

. Assisted attorneys with depositions, trial preparation, document

review, and plea negotiations in high-profile domestic and

international fraud matters

. Drafted memorandum and various legal documents, researched and analyzed

legal matters, coordinated witness interviews, and indexed production

and correspondence files

. Coordinates inter-agency investigations with the Federal Bureau of

Investigation (FBI) to conduct drop-in interviews, reviewed and

assessed evidence, and provided ongoing feedback on covert operations

Quest Diagnostics, Inc., Madison, NJ

Summer 2009

Executive Intern

. Developed marketing and execution strategies to the CEO to expand the

company brand and products in India

. Drafted government proposals to influence policy change and healthcare

. Launched Chief Medical Officer Blog which enhanced communication among

800 M.D. and PhDs

Turner Broadcasting System, Inc., Atlanta, GA

Summer 2008

Corporate Travel Intern

. Coordinated travel arrangements for employees to the Democratic and

Republican conventions

. Organized a minority mentorship program among senior executives and

interns

. Updated travel itineraries and worked as a communication liaison among

several departments

VOLUNTEER EXPERIENCE

. Belfast, Ireland: Led conflict resolution workshops on prejudicial

issues among Catholics and Protestants

. Beijing, China: Assisted in teaching Chinese children English and

American Cultural Studies

. Women Watch Afrika, Inc. & Center for Trauma and Tortured Victims:

Reviewed grant proposals and conducted surveys

SKILLS/INTERESTS

Software: MS Office 2010 (Excel, Power Point, Word, Outlook),

Summation iBlaze 2.6, CaseMap 5, TimeMap 4, eRooms, Law 5.0,

LexisNexis, Westlaw, iManage, Sabre, Recommind, DocuGenie, PACER,

GovTrip, People Processing 2.0, Security Awareness Training, Time

and Attendance (TASNet)

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