Customer Service Management
Resume:
TIFFANY S. HEARN
**** *********** ** ? Indianapolis, Indiana 46239 ? 317-***-**** ?
*.*.*******@*****.***
BUSINESS ADMINISTRATOR
Seeking: Administrative position with focus on
Client Relations/Customer Service
KEY COMPETENCIES and Skill
. Management of Material Resources
. Management of Personnel Resources
. Time Management / Active Learning
. Judgment and Decision Making
. Microsoft Word, Excel, SAP
. Management of Financial Resources
. Operations Analysis
. Operation Monitoring
. Quality Control Analysis
. Power Point, Microsoft Project 2010
EDUCATION & TRAINING
Masters of Science, Project Management, Keller Graduate School of
Management, Estimated Completion 2015
Martin University, Indianapolis, IN (Received Bachelor of Science Business
Administration) 05/2012
WORK HISTORY
Monument Group Indianapolis IN
03/2014-02/2015
. Event Coordinator Director, Office Administrator, Workshop, Impacts,
HR, PR, Interviews, Client Services, Instructor, Ranked Third
Representative in the Country from 04/2014-06/2015, Ranked Number One
Representative in the Country 07/2014-08/2015
Premier Credit Indianapolis IN
07/2013-03/2014
. Account Receivable, Household Income reports, Manage Bank Levies,
Customer Service, Rewarded Top Collector 08/2013-10/2013 and again
01/2014
Durham Transportation Services Indianapolis IN
10/2001-04/2014
. Maintained and Managed 75+ Student at Once While Driving a Bus,
Operated 2way Radio, Daily Bus Safety check and Child Safety.
INTERNSHIP EXPERIENCE
House of New Expectations Indianapolis IN
06/2011- 09/2011
. Responsibilities include developing and implementing strategic plans
with Assurance's Wireless Company for Re-entry program participants.
. Ensured to build relations with customers and interacted with inmates
operations. Maintained organizational goals and successfully
implemented services that were rendered by customers and program.
. Used networking tips and built company relations to provide free
services thus keeping a financial budget at a low. Used strong
leadership skills while recruiting individuals towards higher
education opportunities.
. Collected and documented personal information.
. Maintained confidentiality while using Windows XP, and Excel
. Conducted general off duties such as faxing, emailing, mailing,
shipping, and filing. Types 45+ WPM.
CLASSROOM EXPERIENCE
. Studied main courses such as Micromanagement, Statistics, Business
Economics, Marking Accounting,
Business Finance and International Law.
RELEVANT VOLUNTEER EXPERIENCE
Traveling Director, DE Marco's Productions, Indianapolis, IN
2008-2012
. Responsible for scheduling, providing itineraries, and booking travel
arrangements for up 20+ staff in various cities such as LA, Chicago,
Pittsburg, West Virginia, and Philadelphia.
. Used detail, networking, and communication skills to provided flawless
travels for staff members.
ACCOMPLISHMENTS & AWARDS
"Student of the Year" Out of 800 Students
2010
Received certificates in "Leadership Development" Three consecutive years
2008, 2009, 2010
"New Hire on Fire" Out of 15 New Hires 150% Goal
September 2013
I have enclosed my resume for reference. I would love the opportunity to
speak in person or over the phone about your experience and hear and advice
you may have. I look forward to hearing from you.
Thank you in advance for your help.
Sincerely,
Tiffany Hearn
*.*.*******@*****.***
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