My customer service skills are great, with 6 yrs. office experience.

ELLEN ZEINER

***** **** **., ********, ** ***** H: 269-***-**** C: 269-***-**** ***********@*****.***

Summary

Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Excellent at customer service and takes pride in a perfect work attendance. Consistently seeks increased responsibility and authority.

Highlights

Human Resources Management (HRM) Professional and mature Time management Strong interpersonal skills Accomplishments

Strong problem solver Resourceful Dedicated team player Meticulous attention to detail

Leadership

Coordinated all department functions for team of 10+ employees. Promoted to a leadership role by multiple employers. Monitoring operations to ensure compliance with state regulations. Maintained in store inventory and ordering of supplies with multiple suppliers. Reviewed employee time sheets and payroll to guarantee accurate payroll. Investigated complaints about service or staff and was fast to find a positive and effective resolution. Investigated complaints about service, staff or equipment and resolved them in a timely manner. Processed paperwork for new staff, work schedules and filing of staffs records of personal information. Maintained track of Housekeeping staff work hours, budget and various information. Customer Service and Hospitality

Arranged appointments for clients. Maintained client data base and relations. Prepared measure out ingredients, Handled and cook foods that were safe and healthy for children ages newborn to 5 years of age. Maintained a clean and sanitized work area with accordance of OSHA. Prepared, handled, and cooked a variety of dishes according to customers orders in accordance with OSHA guidelines. Weighed out ingredients to make sure amount of servings were correct. Inspected work performance to ensure that it met specifications and establishment standards through Marriott. Planned and prepared staff schedules along with maintaining required records of staff, work hours, payroll, budgets and other information. Accurately counted register before and after shift. Processed payment transactions while accountable for all sales. Issued receipts, refunds, credits and or change due to the customers need. Made client appointments, maintained client data base. Reviewed customer acknowledge waivers and legal responsibilities.

Office Administration

Assisted in the development and implementation of marketing strategies

Experience

Education

Basic filing Reviewing acknowledgment of waivers and responsibilities Data entry Provided excellent customer service to our customers and help them in anyway possible Maintained the area of Shoes and Apparel Inventoried shoe stock to minimize stock loss and ensure accurate sales were recorded.

Sep 2014 to Nov 2014 Assistant Cook Telamon Head Start - Watervliet, MI

Apr 2014 to Sep 2014 Sales Clerk Meijer - Watervliet, MI

Jan 2014 to Apr 2014 Cook Galatis Restaurant - Watervliet, MI

Oct 2011 to Jul 2013 Housekeeping Manager Safari Joe's & Marriott Fairfield Inn & Suites - Watervliet, MI

Oct 2009 to Apr 2011 Cashier Hardings Grocery Store - Hartford, MI

Mar 2005 to Mar 2009 Salon Manager Tan Hut & Beauty Salon - Watervliet, MI

2010 High School Diploma Hartford High School - Hartford, MI, United States National Career Readiness Certificate - 2014