Customer Service Human Resources

M elissa S. Urban

**** ****** ****, ********* ** 17601

717-***-**** • ***********@*******.***

Objective

To join a company or organization where I can utilize the knowledge and skills I have

obtained in my previous positions which will prove to be an asset while also providing me

the opportunities for personal growth.

Skills & Experience

• Proficient in MS Office

• Accounts Receivable

• Data Analysis

• Preparing Reports/Presentations

• Human Resources

• Employee Recruitment/Retention

Employment History

Self-Employed 02/2006 – Present

In-Home Daycare Owner/Operator

• Manage daily and weekly schedules

• Interview potential clients

• Create educational activities

• Provide a safe and nurturing environment

Administrative Asst. to Director of Operations 11/2003 – 02/2006

Triangle Heating and Air Conditioning Adam McGloshen

• Maintain and renew residential/commercial HVAC contracts

• Presentations for monthly meetings

• Apply/file for necessary permits

• Billing

• Dispatch

• Maintain technician files

• Submit time cards for payroll

• Balance and close commercial jobs

Human Resources Recruitment Coordinator 01/1997-08/2002

Diversified Data Services Jim Lucy

• Interview potential employees

• New employee orientation

• Attend job fairs and maintain relationships with CareerLink

• Review and submit insurance paperwork

• Process Improvements

• Daily/Quarterly/Monthly/Yearly Reports

• Retention

Store Manager 3/1996 – 03/1999

Dr. Pet Center Marty Besnoff

• Scheduling and supervising store of 15 employees

• Inventory control

• Shipping/Receiving

• Customer Service

• Sales

• Opening/Closing of store

• Closing out daily sales

Education

Conestoga Valley High School Diploma

Brownstown Career and Technology Center Diploma

• Criminal Justice

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