Customer Service Quality
Resume:
Somsong Holmes
*** ***** ******* ***, ******, Colorado 80017
*************@*****.***
Extensive knowledge of principles and processes for providing customer and personal
Profile Summary •
services, including customer needs assessment, meeting quality standards for services
and evaluation of customer satisfaction.
Very attentive to quality and daily production as required by job description.
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Possess excellent interpersonal, analytical, and organizational skills.
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An effective employee with the skills necessary to direct, train, and motivate co-
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workers by example and instruction.
Employment History
September 2014 – October 2014
ServiceLink, a Black Knight Company
Quality Control Specialist
• Analyzed and processed reviews, of the mortgage foreclosure process and documentation for large banks, such as but not
limited to, Chase, BOFA, and Wells Fargo, to assure Federal and State Laws were followed during foreclosure.
• Analyzed mortgage payment documentation against Federal Bankruptcy proceedings to assure proper action and procedures
were taken by the lending institutions.
• Meet daily/monthly production requirements.
• Responsible to refer to all lending manuals and procedures and updates to material to assure current regulations are being
followed at all times.
• System accesses to Federal/State and Private Lending systems.
Intellisource, Denver, CO July 2014 January 2012
Underwriter I
• Knowledge and understanding of Fannie Mae / Freddie Mac and FHA guidelines
• Superior internal and external customer service skills, interpersonal and communication skills
• Strong organizational skills
• Thorough Knowledge of MI Policies
• Demonstrated ability to interact effectively with team members, internal and external customers
• Commitment to quality work
• Review and underwrite loans to bank and FHA Standards
• Assess loan attributes and documentation for soundness and accuracy
• Review and evaluate loan files for risk issues and potential misrepresentation
• Evaluate overall income, credit and equity of a loan file
• Determine and document loan conditions and communicate loan requirements and/or conditions for loan approvals
• Review and analyze loan conditions and exception requests
• Ability to read, analyze and interpret technical procedures or government regulations
The Mortgage Network, Aurora, CO 2004-2012
Loan Officer
• Originate mortgages for home purchases, refinance and new home construction.
• Solidify contracts with local realtors, contractors, financial advisors, and other referral sources and meet all potential
borrowers, and inspect all properties for requested financing.
• Review and analyze loan transaction packages for preliminary approval or denial in accordance with bank guidelines.
• Assemble all required documentation for processing and underwriting, and present all related deal points to Loan
Committee when required.
• Balance book, manage daily deposits, and assist customers with insurance and financial needs.
Edgren High School 1988
Education
Misawa, Japan
References Available upon request
Contact this candidate