Manager Customer Service

Resume of:

Roy Heflin

*** *** *******

Palm Beach Gardens

Florida 33418

*************@*****.***

561-***-**** (Home)

703-***-**** (CELL)

Citation2way Communications West Palm Beach, FL

Technician 05/2014-Present

• Set up and repair of Kenwood, GE, Motorola, Harris, Vertex and EF Johnson base stations, potable and

mobile radios.

• Repair of Tait Liner Amplifiers

• Repair of Digital and analog repeaters

Morcom International Chantilly, VA 09/2012-03/2014

Service Department Manager

• Design of DAS based Public Safety radio systems.

• Authored instruction manuals for installation and test procedures.

• Design and Construction of fiber RF systems. (Fiber-span,Axell, Motorola)

• Programming and on site testing of Andrews repeaters.

• Worked from customer provided blueprints and AutoCAD drawings to define system hardware and

software requirements.

• Maintained Data Base (Excel) of work performed.

• Provided updated technical reports concerning a variety of RF products to sales staff.

• Set up and tuning of assorted duplexers, filers, BDA units, base stations, and mobile radios.

• Provided written documentation of test procedures.

• Component level testing, trouble shooting, and repair of VTR1000 Avionics radios.

• Generated flow charts for use by staff members.

• Training of DC Metro Staff Radio dispatchers, operators and maintenance personnel.

• Layout of Microsoft Power Point presentations for DC Metro Staff.

Fibertek inc, Herndon VA 08/2011-04/2012

Technician

• Fabrication of Electronic circuits for control of optical laser devices.

• Composition of documentation for fabrication procedures.

• Defined system test procedures and provided written documentation.

• Executed PCB layout of circuits for laboratory use.(Cadence and Pads)

• Wrote manuals and data sheets for application of test circuits.

• Tested production circuits and generated QA reports.

Bearcom Wireless Worldwide, Chantilly, VA 05/2008-06/2011

Lead Technician

• Component level testing, troubleshooting, and repair of Motorola,Vertex,GE Icon,Kenwood, portable

and mobile radio systems.

• Programmed radio systems and provided customers with written documentation of system operations

and functions.

• Technical support to sales staff

• Served as top tier support to customers

• Maintained Data base (Excel) of customers locations, FCC license status, frequency requirements and

other radio system information.

• Design and construction of in house test beds and repair apparatus.

• Documentation of repair procedures to be used by assisting technicians.

• Generated weekly progress reports for use by management.

• Preformed parts procurement as needed.

• Required to read schematics and review designs.

• Produced written instructions for installation technicians.

High Tech Telecom, Vienna, VA 2003-2008

General Manager

• Set-up and maintenance of call center data communications.

• Established office procedures.

• Wrote office manuals for in house staff.

• Assigned duties to staff to maintain work flow.

• Interview and hiring of personnel.

• Review and assessment of data entry records done by staff.

• Troubleshooting and testing of equipment for call center.

• Managed and established contracts with service providers.

• Drew contracts for corporate customers.

Motorola Repair Depot, Newington, VA 2003-2003

Bench Technician

• Component level repair, test, troubleshooting and setup of Motorola UHF and VHF portable and mobile

radio systems including repeaters and base stations.

• Final check of work and documentation executed by assisting technicians prior to shipment to customer.

• Required to review schematics and designs.

• Documented all repair procedures and provided flow charts.

WaveTable Technologies, Fairfax, VA 2001-2002

Owner / Operator

• Self- run independent Consulting & Contracting service specializing in the Third party R&D & testing of

manufactured electronic components & equipment.

• Responsible for all day-to-day operations including administrative, sales, and all technical aspects

inherent to the business.

• Built the electronics lab.

• Required reviewing printed circuit layouts, circuit design, rework and repair of analog and digital circuits.

• Additional Responsibilities: Customer support, Buyer, Consulting, On-sight Training, Schematic Capture,

Accounts Payable, Accounts Receivable, Bidding, Cost Analysis.

PT Systems 2001-2001

Electrical Technician/Engineer

• Technician (primarily R&D and product testing)

• Required to make changes to the existing designs and occasionally from initial concept through

production.

• Design of Mass flow controller based upon the SST 89c58 MPU used in tandem with the Xemics

E88lc05 microprocessor.

• Schematic and layout work were executed using the Orcad Design suite.

• Generated C code for the Rs232 and CAN communications, solenoid control and sensor feedback.

• Additional Responsibilities: Pcb layout, Circuit design, Parts Procurement, Prototyping, Component

Level trouble shooting, Rework, Repair, Project Management

Fasco Coders 1993-2000

System Developer & Engineer

• Original equipment manufacturers of inkjet printer systems for harsh industrial environments.

• Design of the FASCO CODERS ULTRAMARK INKJET PRINTER based around the Zilog Z180 MPU.

• The glue logic and Memory mapping was accomplished via the Xilinx XC805 FPGA A Xilinx XCS20

FPGA was used to control the Analog interface. This six-layer board was laid out using the Orcad

design suite. Surface mount parts were used wherever possible. Implemented an EMI requirement for

the board and the most up to date techniques were used to keep RF emissions at a minimum.

• Additional Responsibilities: Design of the User Interface GUI, Debugging, Startup and Testing of the

Original Units, Writing the System Manual and Technical Documents.

Production Department Manager 1992-1993

• Overseeing of technical staff constructing electronic equipment.

• Functioned as purchasing agent.

• Developed production procedures and processes.

Service Department Manager 1991-

1992

• Technical Customer Service specialist - giving technical support of software as well as in-the-field

computer hardware applications.

• Served as "Lead man" in component level trouble shooting CPUs and various analog interface cards,

power supplies ect.

• Configured Laptop computers as well as P.C.'s

Chevron Corp 1988-1991

Bench & Installation Technician

• Construction and maintenance of Motorola Microwave Radio Transmitters for the technical support

services division of one of the nations largest petroleum companies.

• Repair of microwave and Handheld Radio.

• Installation Of Data Communications units.

• Wiring of IBM Front End processors.

• Component level trouble shooting of Motorola, US Robotics and Hayes equipment

• Extensive experience working on & with modems and telecom equipment.

Education & Training

Diablo Valley College

Way College of Biblical Research - Associate Degree -1981

Skills

•Expert level with Orcad Design Suite (Cadence) - 10+ years exp.

•Expert level with Xilinx foundation series - 6+ years exp.

• Experience with PADS logic and layout software

•Class 1 FCC license.

•Analog and digital circuit design

• Printed circuit board Layout and development

•System integration and test

•Project management

•Production planning

• Technical writing

•System Documentation

• Z80/180 8081/8052, Microprocessor Based design

•Xlinx FPGA development

• Prototyping

• Component level trouble shooting

•PCB Rework

•Inventory control

•Cost analysis

•Troubleshooting communications systems

•Troubleshooting RF and audio systems

•Troubleshooting power supply hardware

• Standard lab test equipment including Logic analyzers and Spectrum analyzers

References :

Manuel Ojeda 703-***-**** Morcom President

Ruben Devia 703-***-**** Morcom Manager

Thomas Scham 703-***-**** Fibertek Supervisor

Mike Jackson 703-***-**** Bearcom Manager/co-worker

FCC license #PG-12-28124

C.E.T. Certification AST100974

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