Customer Service Sales

Courtney Earle

*** ****** *****, *******, *******, L4P 1H3 289-***-**** ************@*******.***

SUMMARY

High-energy team lead successful in building and motivating dynamic teams. Cultivates a company culture in which staff

members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth.

Organized and diligent, with excellent written, oral and interpersonal communication skills. Remains calm and poised even in

high-pressure situations. Exceptional interpersonal, communication and leadership skills.

QUALIFICATIONS SUMMARY

• Microsoft Office Skills (Word, Excel, PowerPoint, Access)

• Internet: Web site, Browser technology, common email clients

• Calm under pressure, Cheerful and energetic, Organized and meticulous

• Excellent time management, problem solver, Dependable and Focused

• Office Equipment

• Problem solver, customer service ordinated

• Administrative Writing Skills, Managing Processes, Organization, Analyzing Information

• Professionalism, Supply Management, Inventory Control, Verbal Communication

•

ACCOMPLISHMENTS

• Served as a key contributing member to Leadership Teams. Received Employee awards for leadership.

• Increased accuracy levels by leading quality control in new testing processes intern increasing customer satisfaction.

• Conducted research which led to the development of updated Policy and Procedures

• Multiple fundraising for Breast Cancer, OSPCA, Local food bank, Toy hamper

EXPERIENCE

Medical Assistant

October 2014 to Present

York Medical – Newmarket, Ontario

• Interview patients and obtain their medical history

• Perform general office duties, taking dictation and completing insurance forms.

• Training and supervising other support staff

• Fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets and presentations, and

filing.

• Record patients' medical history, vital statistics and information such as test results in medical records.

• Collect urine specimens, log the specimens, and prepare them for testing.

• Explain treatment procedures, medications, diets and physicians' instructions to patients.

• Customer Service

Business Media Sales Specialist

November 2012 to August 2013

Multiview Inc. – Richmond Hill, Ontario

• Managed my leads and drove the full sales cycle from introductory calls to closing deals.

• Assessed my client’s advertising needs (over the phone) and build a campaign that best suited their industry message in

the association specific digital media produced by MultiView.

• Performed a high-volume of outbound sales calls to businesses around the world each day (120+).

• Planned and organized my time effectively to allow an optimal frequency of outbound sales calls per day and to meet

required talk time metrics.

• Participated in management meetings and took responsibility for sales improvement initiatives and other assigned action

items.

• Understood the principal relationship between Buyers and Sellers of my project assignment.

• Represented Multiview and our partners in a positive and professional manner.

• Identified areas of improvement to increase sales and productivity and assist in implementing solutions.

• Updated and managed accurate information in the CRM tool for all of my assigned accounts.

• Drove Sales activity to achieve monthly and quarterly revenue targets.

• Performed any other duties or projects assigned by management

TEAM LEAD of Implementation

June 2009 to November 2012

Multiview Inc. (Multiview acquired Content Management Corporation August 2012) – Richmond Hill, Ontario

• All Implementation Specialist duties listed below, as well as:

Courtney Earle

273 Medina Drive, Keswick, Ontario, L4P 1H3 289-***-**** ************@*******.***

• Provided detailed reports on accuracy. Quality control reports.

• Proper time management and handled multiple projects simultaneously, Headed team meetings

• Everyday decision making and solving problems – Analyzing information and evaluating results to choose the best

solutions and solve problems

Implementation Specialist

November 2007 to June 2009

Content Management Corporation – Richmond Hill, Ontario

• Setting up functions, entered data and processed information

• Everyday decision making and solving problems – analyzing information and evaluating results to choose the best

solution to solve problems.

• Ensured policies and procedures were followed and deadlines were met

• Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions.

• Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and

expediting orders for supplies; verifying receipt of supplies

Administrative Coordinator, Materials Management

November 1998 to October 2007

Southlake Regional Health Center (York Regional Hospital) – Newmarket, Ontario

• Responsible for managing multiple flows of operations, projects materials and equipment and inventory within

departments of Southlake Regional health Center

• Provided leadership to staff

• Assisted with the responsibilities of product inventory control, purchasing, shipping and receiving, distribution, SPD,

material flows, scheduling and customer service.

• Assisted with creating/implementing a Policy and Procedure Manual for the distribution and SPD Department

• Scheduling and coordinating meetings, interviews, events and other similar activities

• Preparing business correspondence, typically using Microsoft Office

• Preparing meeting minutes, meeting notes and internal support materials.

• Answered phone calls, dealt with all customer service related issues and resolved them in a timely manner.

• Managed calendars; making travel, meeting and event arrangements; preparing reports and financial data; training and

supervising other support staff; and customer relations.

• All day-to-day duties

•

EDUCATION

Seneca Collage, 2003

Markham, Ontario, Canada

Business Administration – Management

Diploma

Sutton District High School, 1998

Sutton, Ontario, Canada

Ontario Secondary School Diploma

References available upon request

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