Jessica Garcia

*** * **** **, *******, FL *****

Phone: 786-***-**** E Mail: acojzt@r.postjobfree.com

Objective

Dedicated customer service representative with motivation to maintain customer satisfaction and contribute to company success.

Experience

JcPenny –Hialeah, FL February 2006 to January 2008

Provided customer service, answering customer inquiries, solving problems and providing new product information.

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Accurately described to customers what services were offered at the establishment. Greeted customers entering the store to

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ascertain what each customer wanted or needed.

Receive payment by cash, check, credit cards or vouchers.

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BrandsMart USA Hialeah, FL November 2009 to February 2010

Compute and record totals of transactions.

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Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.

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Provided effective communication and customer service support to the sales, marketing and administrative teams on daily

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basis.

Deals Miami, FL October 2010 to March 2011

Responsible for greeting customers as they entered the store.

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Performed cashier duties such as counting of funds documenting specific transactions for upper management review.

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Responsible for the organization of products so that department could maintain a clean and professional appearance.

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Murphy USA Hialeah, FL June 2011 to September 2014

Implemented new processes and systems for improving customer service satisfaction.

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Performed daily cashier duties such as scanning and cashing out customers.

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Organized weekly sales reports for the sales department to track product success.

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Recommended, selected and helped locate and obtain out of stock product based on customer requests. Answered questions

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regarding store and products, while maintaining knowledge of current sales and store promotions.

Education

Continental Academy Miami, FL 2009

High School Diploma

Everest Institute Hialeah, FL 2010

Medical Assistant Certificate

Skills

Strong Organizational skills. Excellent communication skills. Listening Skills. Client relations. Multi line phone usage.

Adaptability. Telecommunication skills. MS Windows proficient. MS Office programs proficient. Data collection and entry.

Multi Task management. Customer service orientation. Operate cash register. Proficient in English and Spanish.

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