Customer Service Medical

NORMA LUJAN

***** ****** **., ** ****, TX ***** H: 915-***-**** C: 915-***-**** ***********@*****.***

Summary

Enthusiastic Administrative Assistant with excellent people skills and dedicated work ethic. Strong attention to detail and

extensive knowledge of medical terminology.

Highlights

Microsoft Office proficiency Medisoft/Medical Manager

Self-directed CPT/ICD-9 coding

Excellent communication skills Medical Terminology

Strong problem solver Medicaid / Medicare

Advanced MS Office Suite knowledge Customer Service

Microsoft Excel certified Telephone Etiquette

Customer service-oriented Schedule appointments

Advanced clerical knowledge Mentoring new employees

Multi-line phone proficiency Work under pressure

Administrative support specialist Copier

Filing and data archiving Fax machine

HIPAA compliance Invoice processing

Time management Critical thinker

Spreadsheet management Claims appeal procedures

Order processing

Accomplishments

Recipient of Perfect Attendance Award at Career Centers of El Paso

Director's List Award at Career Centers of El Paso

Employee of the Year 2007 at Bienvivir Senior Health Center

Employee of the Year 2010 at Bienvivir Senior Health Center

Experience

Lead Secretary Medical Records 08/2005 to 05/2014

Bienvivir Senior Health Care Center El Paso, TX

Coordinated all department functions for team of 10 employees.Maintained detailed administrative and procedural

processes to improve accuracy and efficiency.Verified and logged in deadlines for responding to daily

inquiries.Successfully established effective systems for record retention by creating database for daily correspondence

tracking.Standardized department filing system to increase efficiency. Responsible for final audit of the scanned data

process. Knowledge and ability to cover all level position to Include Supervisor's duties. Maintained the department

electronic and manual logs. Medicaid / Medicare monthly enrollments and update maintenance log. Assisted supervisor in

the department policy and procedures, and with the M. R. staff training on all level positions and train appropriate staff.

Customer Service / Collections 08/1996 to 04/2004

Texas Gas Service Co. El Paso, TX

Handled customer's inquiries regarding their accounts by phone, presentations in a professional manner for the contact

center, analyze all incoming correspondence by contacting customers either by mail or telephone to assist with any

requests, and mentored new representatives, guided and motivated them to become successful within the company.

Billing Clerk 06/1995 to 08/1996

Wheelchair and Walker Rental Inc. El Paso, TX

In charge of billing for Medicaid and Medicare as well as all other insurance companies, contacted customers to collect on

past due accounts.

Education

Diploma: Medical Office Specialist 2005

Career Centers of El Paso El Paso, TX

Diploma: Computer Technologies 1989

Computer Career Centers El Paso, TX

Diploma: Executive Secretary 1985

Internantional Business College El Paso, TX

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