Registered Nurse Customer Service

CATHY GURSON, RN, BSN

***** **** ******** ******

Herndon, Virginia 20171

Tel: 703-***-**** Email: ***********@*****.***

EXPERIENCE OPTUM PALLIATIVE AND HOSPICE CARE, Reston, VA January

**** - Present

Clinical Services Manager

Managing 35 clinical direct reports - including registered nurses,

LPNs, social workers, certified nursing assistants and chaplains

-supervision, evaluations, education, training, reviews and

reporting to site executive director.

Maintaining the clinical coverage on-call schedule for 90 staff

members and 150+ patients on a daily, weekly and monthly basis.

Site subject matter expert on the AllScripts electronic medical

record program.

Coordinates patient admissions and levels of care. Evaluates and

coordinates patient care services.

Supervises nursing care and ensures nursing needs of the patient

are met as identified in the patient assessment and plan of care.

Liaison with staff, physicians, vendors, other agencies, hospice

programs and other individuals in contracted agreements to provide

additional nursing services.

Skilled chart auditor for site, corporate and federal compliance

standards. Ensures that all documentation and nursing services

meet regulatory and federal hospice guidelines.

Well versed in CMS (Center for Medicare Services) regulations and

standards.

Prepared for, participated in and made corrective actions plans

following a CHAP (Community Health Accreditation Program) site

survey. Active part of review and implementation of hospice

policies and procedures.

Onboarding new clinical staff - interviewing, screening, aiding

hospice specific clinical training.

Clinical resource and mentor to all clinical staff for clinical

issues, documentation, problem solving and customer service

recovery. Experienced in managerial coaching for improved

performances.

Reviews, monitors and approves staff payroll as well as reviewing

patient care expenditures and implementing action plans to improve

cost efficiency.

End of life nursing care for adult and geriatric hospice patients

with a life expectancy of six months or less.

Skilled in pain management therapies at end of life as well as

acute symptom management, particularly during patient crisis.

Providing comfort, education and clinical care through

coordination by multi discipline approach for hospice patients and

families in nursing facilities and private homes.

Bedside, hands-on patient care as a skilled nurse case manager.

Experienced telephonic triage skills to manage patient symptom

crisis.

INOVA FAIRFAX HOSPITAL, Falls Church, VA

June 2007 - July 2011

Registered Nurse (RN4) on Medical Telemetry/Renal Unit

Night charge nurse and highly skilled staff nurse on busy 24 bed

critical care unit.

Leader of the unit's new Clinical Practice Committee - organized

by and for the unit nurses as a means to voice, discuss and

improve nursing practice on our unit.

Lead nurse preceptor for senior nursing students and unit

new-hires since 2007.

Awarded Best Preceptor Award for Inova Fairfax Hospital in 2009.

Unit Service Coach trained to help colleagues understand and

consistently implement the ideals of Excellent Care and offer

positive coaching techniques.

Member of the unit falls prevention committee designed to identify

and implement strategies to reduce patient falls on our unit.

ACCENTURE HR SERVICES, Reston, VA

January 2005 - September 2005

Benefits Specialist/Caseworker

Benefits administrator for The Department of Homeland Security,

Transportation Security Administration. Highly trained in the

civilian retirement plans of the federal government.

Lead Disability Retirement Eligibility Expert and Coordinator for

the human resources department for over 400 airports nationwide.

TOWERS PERRIN, Chesapeake, VA

July 2002 - December 2004

Benefits Specialist

Highly trained employee regarding the understanding, processing

and maintenance of Defined Benefit pension annuity plans for a

major corporate client in the private sector.

Lead Disability Eligibility Coordinator for the defined benefit

plans.

EDUCATION VIRGINIA TECH UNIVERSITY, Blacksburg, VA

April 2012

Legal Nurse Consulting Training Course

Certificate awarded by The Center for Legal Studies

GEORGE MASON UNIVERSITY, Fairfax, VA

May 2007

Bachelor of Science of Nursing, RN

Magna Cum Laude

THE COLLEGE OF WILLIAM AND MARY, Williamsburg, VA

May 2002

Bachelor of Arts

CERTIFICATIONS

Basic Life Support - BLS Certified (Renewed September 2014)

COMMUNITY HEALTH WAGON Appalachia, VA

SERVICE 2008 - Present

Registered Nurse Volunteer

Nurse volunteer to bi/yearly, no-cost health fairs in impoverished

Appalachian areas of Virginia.

MEDICAL RESERVE CORPS Fairfax County, VA

June 2007 - Present

Registered Nurse Volunteer

Organization formed to assemble health professional volunteers for

community health programs, mass vaccinations and triage in the

event of a public health emergency (natural, terrorist,

biological) either locally or out-of-state disasters requiring

more health care professionals.

COMMITTEE FOR THE PROTECTION OF THE ELDERLY, Virginia Beach, VA

2004

Visitation Volunteer

Provide companionship through a weekly visit with an elderly

resident of a local nursing home.

Privately report nursing home conditions to organization to ensure

ethical and humane treatment.

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