Customer Service Office
Resume:
Eva Crosby
Montebello Calif. ***** Phone# 323-***-**** e-mail: **********@*****.***
Objective
My goal is obtaining an opportunity that would motivate and challenge me. I'm mature, earnest,
professional, organized and pride myself on my integrity and work ethic. I wish to deliver better
results than were expected and be of value to you and your comp any.
I'm independent, multi-task well and doing a thorough and accurate job is priority.
Dedicated and focused office clerk who excels at prioritizing, completing multiple tasks
s imultaneously and following through to achieve project goals.
Education
Montebello High
Montebello, Calif.
High School Diploma
Experience
Kal Care Enterprise Irwindale, Ca.
Senior office clerk (job title) 4/1/2001- 7/1/2013
Kirby Home Care System Distributor (type of business)
Salary: $15.00hr plus commission totaling approx. $17.00-$19.00 hr
*I was in charge of running the office and dealing with all issues delegated by owner/ceo.
*Ordering of all supplies in order to keep office fully stocked at all times.
*Faxing all sales orders to finance company and following up on all financed accounts.
*Filing reports to management twice weekly as to status of all
problem customer accounts
*Customer Service, time management, multi-tasking, organizational
s kills
*Calculating commissions for employee's payroll,heavy 10 key for
approx. 50-60 employees
*Hand billing all In-House financed customers(approx. 200),
heavy 10 key (words & excel)
*Managed the receptionist area, including greeting visitors and responding to telephone and in -
person requests for information.
*Designed electronic file systems and maintained electronic and paper files.
*Maintained the front desk and reception area in a neat and organized fashion.
*Dispersed incoming mail to correct recipients throughout the office.
*Made copies, sent faxes and handled all incoming and outgoing correspondence.
*Organized files, developed spreadsheets, faxed reports and scanned documents.
*Properly routed agreements, contracts and invoices through the signature pr ocess.
*Received and distributed faxes and mail in a timely manner.
*Managed daily office operations and maintenance of equipment.
Domestic...Stay at home Mom
Stay at Home Mom Running a complete household
Caring for 3 children and all it entails
Taking care of budgeting income and paying bills...
Salary 0.
Breuners Furniture Rental City of Industry Calif.
Customer Service Supervisor (job title) (left job due to pregnancy)
Residential and commercial furniture rental company (type of business)
Salary: $11.50hr.
*Customer Service (communication & people skills)
*PC literate ( Outlook, Excel, Word, Internet), 10 key
*Supervise approx.6-8 employees
*Handle all product deliveries for the day, working with customer and delivery drivers
*Process and input all paperwork into system
*Audit accounts when required or requested by c ustomer (heavy 10 key)
*Balancing ledgers (heavy 10 key)
*Administrative skills (answer phones, transfer calls, make appt., filing)
I also did dispatching of delivery drivers/ heavy customer service
HIGHLIGHTS / SKILLS
2
* Administrative skills
* Keeping all books and records current and accurate(Excel, Word, Internet)
auditing and balancing ledgers manually daily
* PC literate ( Excel, Word, Outlook, Internet), heavy 10 key
*Professional and mature
*Strong interpersonal skills
*Dedicated team player
*Resourceful
*Self-directed
10 key, Administrative skills, auditing, billing, budgeting, customer service,, dispatching
drivers, Faxing, Filing, finance, Excel, Word, multi-tasking, organizational skills, calculating
payroll commissions, PC literate, people skills, answer phones, time management,
professionalism, integrity, strong work ethic, fast learner and multi-task well.
ACCOMPLISHMENTS
Increased office organization by developing more efficient filing system and customer database
protocols.
Received a merit raise for strong attention to detail, exemplary customer service and team -player
attitude.
3
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