Customer Service Assistant

Jeovanni Contreras

*** ***** ***** ***., *** FRANCISCO, CA 94066 415-***-**** *********@*****.***

PROFILE SUMMARY

Bilingual, recently Certified Nurse Assistant (Calif. license and Home Health Aide

seeking a similar position in an In-Home Care or Residential Care Home setting

ACHIEVEMENTS & QUALIFICATIONS

Nursing Support experience at a 50-resident facility: Provided daily care and

encouragement for senior residents at Chaparral House in Berkeley, a 10,000+ square-foot

facility. Familiar with effects and dosages of all common medications, and all stages of mental

dementia.

1 year of related experience in Restaurant Customer Service : Served 30-50

customers daily including many seniors, helped prepare food and drinks, and cleaned tables.

Commended by residents and customers for outstanding service: Praised for

always being positive, quick to smile, patient, calm, tolerant, and thoughtful. Bilingual in Spanish.

Diverse organizational Support experience: Can assist with bilingual phone

reception, scheduling, alphanumeric filing, light computer entry (iPad, Mac, or Windows), Internet

research, payment processing, stocking, food preparation, and dining / party setup.

RELEVANT EXPERIENCE

Resident CNA Care

• Accompanied residents between their rooms, bathrooms, and common areas including the

living room, outdoor gardens, onsite beauty salon, and dining hall.

• Motivated and monitored residents with group activities such as exercise, discussion

groups, art classes, movies, performances, sing-alongs, and birthday or holiday parties.

• Transferred patients carefully in and out of chairs, wheelchairs, the Jacuzzi tub, and beds.

• Assisted residents respectfully with toileting, diaper changes, colostomy bags, perineal

care, bed baths, showers, dressing, shaving, and grooming.

• Recorded vitals including height, weight, temperature, blood pressure, pulse, and

respiration.

• Helped nurses with readying or retrieving residents’ medication trays.

• Served and collected meal trays, and fed residents as needed.

• Placed items in the same locations each time to help visually impaired residents.

• Restocked, changed linens, and cleaned rooms according to strict sanitation procedures.

Communications

• Performed regular rounds to check on residents, and greeted residents and visitors with smiles,

eye contact, conversation, respectful humor, and a motivating attitude.

• Screened and directed visitors and calls for nursing staff and for residents, and let visitors or

other residents know when residents needed privacy or rest.

• Communicated residents’ physical and emotional conditions to medical staff and families.

RECENT SERVICE: CERTIFIED NURSE ASSISTANT INTERN GENERAL HOSPITAL,SAN FRANCISCO,CA 2014-

2015

Certified Nurse Assistant Intern Chaparral House, Berkeley, CA 2013 – 2013

CNA & HHA Trainee Arriba Juntos, San Francisco, CA 2012 – 2012

Table Server / Cashier O'Charley's Restaurant, Richmond, VA 2010 – 2011

Machine Operator Manchester Industries, Richmond, VA 2009 – 2010

EDUCATION:CITY COLLEGE OF SAN FRANCISCO (GENERAL EDUCACIÓN) SAN FRANCISCO,CA,2014

Job Skills Readiness Certificate, Workforce Development Center, San Francisco, CA, 2013

CNA, HHA, & CPR Certificates, Arriba Juntos, San Francisco, CA, 2012

Diploma, Mills Godwin High School, Richmond, VA

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