Customer Service Representative

PERSONAL I NFORMATION

Name : Titus Palero Tambura

N ickname : “Tyts”

Age : 25 years old

B ir thdate : December 21, 1989

Contact#: 091******** and/or 091********

Email: t i **************@*****.***

Or simply add me on Facebook: Titus Palero

Tambura/https://www.facebook.com/boypremium

Related Experience:

1 year and 5 months of experience providing customer

support in a call centre environment. Specifically,

Sutherland Global Services with Net spend, Skylight and

Back Office Team. IBEX Global Services with 1800-

f lowers and ATT U-verse Blue.

I have an unwavering commitment to customer service,

w ith the ability to build productive relationships, resolve

complex issues and win customer loyalty.

Strategic-relationship skills - listen attentively, solve

p roblems creatively, and use tact and diplomacy to find

common ground and achieve win-win outcomes.

Respond to telephone inquiries, providing quality service

to customers and associates inquiring about the

availability of products or status of orders.

Ensured customers were satisfied with every part of the

f looring experience, from initial greeting through order

completion.

Strive for quick complaint resolution. Build and maintain

enduring customer relationships to boost sales and

generate repeat business.

I am proficient and knowledgeable in most computer

p rograms like M icrosoft Office Programs, Data Ent ry,

email handling, extensive researching, navigation of

websites, and etc.

I can t roubleshoot basic computer problems, TV, Wireless

Phone, and Home phone issues. Specifically, slow

connection of the HSI (High Speed In ternet), service

outages, and malfunctioned remote controls.

Able to process credit card orders via phone using

i nnovative system.

I am tough but I have loving heart for myself, job and for

t he company.

ABILITIES/TALENTS:

Guitar Player – I can play lead, rhythm. All kinds of technical stuff

within the guitar.

Bass Player

Loves to read magazines, newspapers, updating with my Facebook,

Instagram, and twitter.

I love to play Basketball, Volleyball, Chess, and Table Tennis.

Tech-savvy.

EDUCATIONALL BACKGROUND

Brokenshire Child Development Center

Nursery

Grade 4 to Grade 6

SPED Torres (Which is now Davao Wisdom at F. Torres St.)

Grade 1 to Grade 3

Brokenshire Science High School

1st to 4th year

Brokenshire College

1st to 2nd year

Butuan Doctors College

3rd to 4th year

Graduated with a Bachelors of Science in Nursing

Batch 2013

CHARACTER REFERENCE

Ruth P. Tambura (REGIONAL MANAGER at CARAGA DSWD)

Contact#: 099********

Caryl Magandam Sanchez RN, RMW

Contact#: 091********

Alfredo P. Tambura

Contact#: 093********

Israel Palero (Owner/Manager of Love Radio Butuan

Contact this candidate