Customer Service Sales
Resume:
Maria Cruz
Tampa, Fl. 33605
(cell phone)
*********@*****.***
OBJECTIVE
Committed and motivated individual with exceptional customer-relation
and decision making skills. Strong work ethic, professional demeanor and great initiative.
EMPLOYMENT SUMMARY
Member Care Advocate
October 2014 to February 2015
GTE Financial Tampa,Fl.
Customer Service Sales Representative
March 2014 to May 2014
AT & T One Touch Tampa,Fl.
Mail room Clerk/Payment Processor
November 2012 to March 2014
ETC Seattle,Wa.
Caretaker/ Security
September 2011 to March 2014
University Christian Church Seattle,WA
Coffee Hostess
June 2010 to February 2011
Flying J Twin Falls, ID
Bank Teller
June 2002 to September 2009
EastWest Bank/Desert Community Bank Apple Valley, CA.
Custodian I
March 1997 to October 2000
Arrowhead Regional Medical Center Colton,CA.
Mail Clerk/LSM Operator
January 1990 to December 1994
GMF Postal Service Redlands,CA.
Housekeeper
February 1989 to November 1989
Super 8 Motel Redlands,CA.
Clerical
May 1987 to January 1989
Thomas Temporaries Redlands,CA.
Cashier
January 1986 to June 1986
Rocky’s Pizzeria San Bernardino, CA
Cashier/ Counter Person
February 1984 to December 1985
Carl’s Jr. Inglewood, CA.
EDUCATION
San Gorgonio High School 1984
San Bernardino, CA.
G.E.D Certificate
General Education
San Bernardino Valley College 2000
San Bernardino, CA.
NonDegree
Program
Typing/Computers/American Sign Language
Regional Occupational Program 2001
Victorville, CA.
NonDegree
Program
Banking and Finance
Jones International University 2010
Colorado, CO.
AA Degree
Business Administration
Not Yet Completed
C & R England 2011
Salt Lake, Utah
Certification CDL Class A
Driving Tractor Trailers
ACCOMPLISHMENTS
Computer Proficiency
Conducted daily transactions with banking and use of Word Processor, Microsoft Word,
Microsoft Office, Microsoft Excel and Microsoft Outlook
Process Improvement
Was given the title of ordering clerk. Ordered shipments of supplies for the office.
Multitasking
Handled calls in a call center environment and did data entry on computer. Handled large
quantities of money in vault, answered multiple lines on phones, conducted office duties,
sales, excellent customer service skills. Cleaned facility by emptying trash bins, changing bed
sheets, sweeping and mopping floors, cleaning up feces, stocking custodial closet, vacuumed
carpets and moved furniture when needed.
Sorted mail both manually and on machines. Made coffee and stocked grill items and donut
case and conducted sales to the public. Filed paperwork and answered phones while other
employees were out to lunch. Cleaned rooms within hotel. Ran cash register and cleaned
dining room tables and stocked salad bar.
Trained new tellers on customer service. Taught coworkers how to upsell
in the drive-up area. Ordered office supplies. processed checks and credit card payments into customers
accounts. 10-keyed batches of payments to get ready for payments being processed.
Counted money on cash counting machine. Balanced vault drawer. Prepared cash drop off
and pick up for armored trucks that came to branch. Returned payments to customers when
there were discrepancies in their payments. Updated customers information on their accounts
when changes were made. Made outbound calls to potential customers to get them to sign up
for our services. Made sure facility was locked down once staff left for the evening. Set up
tables and chairs for events being held at facility. Hosted events for facility sometimes. Set up
sound equipment, projector, projector screen, tables, chairs and coffee for Sunday service.
Made sure no one was loitering around the premises. If so i would ask them to leave and if
they refused then i would summon the officers to handle the situation
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