Customer Service Sales

SAMUEL BURGOS

***** ******** *** ******* ** ***24

407-***-****, 407-***-****, 787-***-**** *************@*****.***

Florida Driver License

OBJECTIVE

Executive position allowing for parlay of demonstrated planning,

organization, customer service (the most important thing of any business),

internal and external communication and project management skills proven by

over 9 years of successful, profitable held consultation.

PROFILE

Motivated and personable business professional with a successful years

track record of profitable small business ownership. Talent for quickly

mastering technology with industrial engineering concepts. Diplomatic and

tactful with professionals and nonprofessional at all levels. Accustomed to

handling sensitive confidential records. Demonstrated history of producing

accurate, timely meeting and productive reports reports.

Flexible and versatile - availability to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments.

Team-building skills.

SKILLS SUMMARY (Core competencies)

Business Development & Expansion Advance Technology System Sales Integration

Market Research, Strategy, Planning Engineering RFP Development & Review

and Positioning

Building Alliances and Partnerships Computer Systems Analysis, Design and

Implantation

Sales Team Building & Leadership New Product Technology Launches

Account Relationship Concurrent Product and Project Management

Management/Retention

Executive Presentations, Negotiation Management of Profit & Loss Management

and Closing (P&L)

Budget, Prospecting and Forecasting Customer Service (Existing Client Needs

Assessments)

Account roadmap technology management Personnel Situation Solutions

Administration of Policies, Personnel Delegation Authority

Regulations & Procedures

PROFESSIONAL EXPERIENCE

Communication: Reports/Presentations/Technology

. Review of Policies regarding of internal business, local, and federal

regulations.

. Implantation of clear personnel delegation authority and procedures.

. Author professional correspondence to customer and vendors.

. Design and deliver series of classes for local business and association,

providing ergonomic counseling and educating employees on proper lifting

techniques to avoid injury.

. Administrate the customer service with metrics in order to validate

product quality, acceptable margins, procedures, personnel and equipment

security, cost reduction and delivery time in order to acquire customer

loyalty or retention.

. Administrate technical training to all employees base; company policies;

capital investment; employees promotion; termination; facility

management, security system and humans resources.

Customer Service/Marketing/Problem Solving

. Oversee front-office operations and provide impeccable customer service:

-- Built a clientele supported by 60% referral business.

Develop and implement strategic marketing plan for business:

-- launched a thriving business practice, building a strong relation with USA

Department of State

and won excellent business,

-- create special promotions, write/design print and outdoor advertising and coordinate

all business buying,

-- expands client base by one-third resulting from others customer referrals,

-- expands client base with repeat sales,

-- builds customer service-Oriented staff teams,

-- creates new products and services,

-- qualified plan set up and administration,

-- top investment advisory customer services,

-- 100% Accurate Risk Analysis of product investment,

-- energizes sales teams for productive service,

-- improving customer service feedback in order to create new policies and procedures,

-- provide information about products and technological services and build relationship

with customer,

-- increased client base by one-third resulting from others customer referrals.

Detail Mastery & Organization

? Manage all aspects of day-to-day operations as owner:

-- Responsible for facility rental and maintenance contract.

-- Hired, trained, and managed staff employees within the business procedures.

-- Developed reports for different agencies.

-- Developed office policies and procedures in order to ensure efficiency of

operations.

-- Responsible for Computer Programmer Selection and System Analyst selection.

-- Responsible for vendor selection and training; ordering and purchasing of inventory

and supplies.

-- Experienced in all aspects of event management; including logistics, security,

safety

and coordination of activities.

-- Responsible Business products margins.

-- Designed and advertised programs and created promotional brochures.

-- Developed budgets and managed general operations.

-- Managed complex project for various Voice and Data engineering firms and

consistently exceed objectives.

Developed proposals and prepared cost estimates for alternate designs based on client's

requirements,

use of common practices and technologies innovations.

-- Established employer database for Career Center, Student Financial, Humans

Resources, Statistics, utilizing

high computer techniques

EMPLOYMENT HISTORY

SAM TECH INC. Caguas, Puerto Rico

Business Administrator 2006 to

Present

ITT Commercial Business /Alcatel/Cortelco Systems

KEY ACCOUNT MANAGER/COMMUNICATIONS CONSULTANT

/COMPUTER DATA SYSTEM CONSULTANT 1987-2005

COMPUTER SYSTEM ANALYST

Interamerican University of Puerto Rico 1982-1984 Computer Systems

Analyst/Programmer Project Leader

Island Finance Corporation ITT PR Branch 1977-1982 Computer Systems

Analyst Leader

PR LABOR DEPARTMENT PROICC (Nocturnal) 1977-1982 Computer System Analyst and

Programmer Project Manager Leader

COMPUTER PROGRAMMING PROFESSOR

University of Puerto Rico Bayamon Campus (BUTC-Nocturnal) 1977-1982

HONORS & AWARDS

ITT/Alcatel/Cortelco President's Club winner 19 consecutive years from 1987 to 2005;

achieving highest level of sales and over 100% quota. President Million Club.

ITT/Alcatel/Cortelco President Acknowledgement.

Member of Sales and Marketing Organization (SME).

Interamerican University (1982-1984) President Acknowledgement Computer System Analyst.

EDUCATION & CREDENTIALS

A.D. in Computer Sciences and Computer Programming 1977 (UPR) University of Puerto Rico,

Bayamon Campus

B.A Bachelor in Business Administration 1980: Major: General Management; Minor: Sales

and Marketing

(UPR) University of Puerto Rico, Rio Piedras Campus

Courses of Industrial Engineering Polytechnical University of Puerto Rico Hato Rey Campus

Course of Evaluation of Achievements and Implantation of Sales Strategy.

Course of Professional Selling Skills & Coaching.

Course of Professional Interviewing Skills & Personality Profiling.

Course How Management the Market Trends.

Fluent in English as second language and Spanish. Proficient in Microsoft Word, Excel,

PowerPoint Access and others sales and marketing technological tools. Available for

travel 100% . Distributor channels experience.

Notes:

BBA in Business Administration and courses of Industrial Engineering give me

intellectual, technical knowledge, business competencies that joint with my experience

and stamina to take the challenges of a fast track career to do accomplishments tasks.

We can negotiate the salary or commissions according with your incentive plan.

Community Services

Extensive compromise with homeless, and persons without dress or dinner. Our

Administrative functions

included budget proposal,administration, planning, personnel training, facilities

maintenance and others important services.

AFFILIATIONS and References

Member of Fundacion Paquito Lopez Cruz - Institutions of Liberals Arts about of

Puertorrican Musical Instruments - Cuatro. Professional References upon request.

Contact this candidate