Sales Customer Service

MARIA MOSS

*** ****** ***** **** • Columbus, GA *1909 • 706-***-**** • *****.*.****@*****.***

/ ADJUNCT FACULTY / RECRUITING

MANAGEMENT

Hardworking, passionate professional dedicated to meeting student needs and successfully increasing retention

rates. Proven expertise in improving student success through effective mentoring and advising. Talented leader

with exceptional interpersonal and problem-solving skills, dynamic administrative strengths, and commitment to

maintaining organizational standards. Recognized for outstanding knowledge, performance, integrity, and

commitment to student success.

Core competencies include:

• •

Admissions & Enrollment FAFSA Advising

• •

Advising/Recruiting Conflict Resolution

• •

Business College Adjunct Student Retention

•

Instructor Guiding & Mentoring

• •

Leadership & Goal Setting Customer Service

• Education Sales

PROFESSIONAL EXPERIENCE

THE COLLEGE NETWORK, Indianopolis, IN

PROGRAM ADVISOR (November 2014-Present)

Personally contacts and secures new business accounts/customers by promoting and selling The College

Network educational resources to current and active LPNs, RNs and Paramedics who express interest in our

products. Demonstrates products and services to potential customers and assists them in selecting those best

suited to their needs. Establishes, develops and maintains business relationships with current customers and

prospective customers in the assigned territory/market segment to generate new business for the organization’s

products/services. Makes telephone calls and in-person visits and presentations to existing and prospective

customers. Expedites the resolution of customer problems and complaints. Coordinates sales effort with

marketing, sales management, accounting, logistics and technical service groups.

MILLER MOTTE TECHICAL COLLEGE ONLINE DIVISION, Wilmington, NC

ONLINE FACULTY (January 2014-Present)

Under the coordination of the Director of Online Courses and Training, the instructor is responsible for the

success of students taking an online course under their supervision, according to program objectives and course

syllabi. Each online instructor should be highly knowledgeable about the subject matter for the specific course

that they are assigned to teach, and maintain expertise in the subject area. The instructor will support student

success by all means that are necessary, appropriate, and available. The instructor will respond to student

questions within one business day and provide feedback on assignments within two business days of receipt.

The instructor will actively monitor and track individual student progress and provide mediation and direction as

needed.

BROWN MACKIE COLLEGE, Birmingham, AL

…continued…

MARIA MOSS Page Two

Professional Experience Continued

ADJUNCT FACULTY (August 2013-Present)

Facilitates meaningful learning of the course competencies in the curriculum and proactively supports all facets

of the learning environment. Provides education through learning-centered instruction that will enable graduates

to fulfill the evolving needs of the marketplace. Provides competency-based education which aligns with the

EDMC model of curricula as well as supports the EDMC style of system delivery. Delivers learning-centered

instruction by establishing a classroom environment conducive to learning and student involvement as well as

effectively planning and preparing for classes and student success. Manages the learning environment through

keeping accurate records, submitting grades and other reports on time, and enforcing school/campus academics

and attendance policies.

FOX 54-WXTX GA- Columbus, GA

SALES COORDINATOR (July 2013-January 2014)

Supports Sales Manager and staff of 6 account executives. Responsibilities include project planning

and coordination, creating sales support material, creating presentations and assisting with all things in

the sales department. Back up for national sales account executive. Proficient in Microsoft Word, Excel

and Powerpoint. Helps develop creative ideas and solutions to take back to local advertisers. Work

with the sales team on all special projects and seminars hosted throughout the year. Well organized,

highly dependable, efficient, detail oriented and a team player.

UNIVERSITY OF PHOENIX, Birmingham, AL

ENROLLMENT/RECRUITMENT ADVISOR, TEAM LEAD (2007 – 2012)

Oversee enrollment team, advise students, and support manager in accomplishing department goals. Fill in as

supervisor of a team of 18 employees in the absence of department manager. Establish lasting relationships with

students, identify needs, and recommend solutions and services. Generate new business and recruit new students

through referrals and recommendations. Handle enrollment activities for associate, bachelor, and master degree

programs. Guide students through admissions and financial aid process. Participate in weekly and monthly team

meetings for share feedback and discuss how to improve processes and better assist students. Communicate with

directors, parents, and internal departments. Track student information, produce reports, and author

correspondence to students.

EDUCATION & CREDENTIALS

UNIVERSITY OF PHOENIX, Phoenix, AZ

Master of Arts in Management, 2013

UNIVERSITY OF ALABAMA, Tuscaloosa, AL

Bachelor of Arts in Communication, 2007

Education Advisor Certification, 2008

Contact this candidate