Management Information Systems Student

Taliaa Tauatolo

**** ******** ***** *******, ***** 77048 Cell: 832-***-****

Career Objective

To obtain an IT position that will utilize my technical, problem solving, and customer service skills to improve

the company’s productivity and advance the company’s mission.

Educational Background

Bachelor of Business Administration in Management Information Systems May 2015 (expected)

Lamar University Beaumont, TX

• International Dean’s List Society

• SAP Student Recognition Award (Completion of 75 SAP hours)

• Phi Eta Sigma Alpha Lambda Delta Freshmen Honors

Courses Taken

Introduction to Business Technologies (Microsoft Office 2013), Principles of Management Information

Systems (SAP/R3), Information Systems Infrastructure (Cisco Network Academy), Visual Basic Development

(Visual Basic,.NET), IS Analysis and Design (Visible Analyst, Microsoft Access), E-commerce Design and

Development (SAP Netweaver 7.0), Project Management in Information Systems (Microsoft Project), IS

Implementation (Oracle 11g, Dreamweaver CS5), Business Intelligence (SAP BW, Tableau 8.2, Micro-

strategy), Enterprise Resource Planning Overview (SAP), Business Analysis I & II (Minitab 16)

Certifications and Honors

• CompTIA Network+ (in progress)

• SAP TERP10 Certification (in progress)

• Phi Eta Sigma Alpha Lambda Delta Freshmen Honors

Functional Skills

Administrative:

• Facilitated and held meetings to update current members, delegate and give counsel as president in

Alpha Kappa Psi Professional Business Fraternity.

• Scheduled and met with executive board to ensure the fulfillment of their duties and task, received

and documented any changes regarding the chapter operations.

• Reported and updated any information regarding the chapter and members to the national

headquarters.

Communication

• Planned, researched, organized, wrote and edited business related documents.

• Demonstrated competency in oral and interpersonal communication including one-on-one, small-

group communication, and public presentation.

• Demonstrated understanding of legal and ethical issues confronting business communicators

• Used business communication technology.

Computer

• Proficient with of Oracle 11g, SAP/R3, and Tableau 8.2.

• Helped in the creation of a prototype Webpage in Dreamweaver for school project that incorporated

an Access database.

• Acquired intermediate proficiency in MS Office (Word, Excel, PowerPoint, and Access).

MIS

• Created queries, tables, and maintained databases.

• Developed and implemented multiple programs with Visual Studio.

• Constructed and interpreted data flow diagrams, entity-relationship diagrams using Visible Analyst

• Working knowledge of Adobe Creative Suite

Work Experience

Conn's Corporate Beaumont,

Texas

Customer Service Representative October 2014 – Present

• Resolves product or service problems by clarifying the customer's complaint; determining the cause of

the problem; selecting and explaining the best solution to solve the problem; expediting correction or

adjustment; following up to ensure resolution.

• Answers and suggests information about other products, services and/or customers' accounts while

utilizing several systems such as AS/400, Fiserv and Citrix.

HEB Grocery Company, LP Beaumont, Texas

Cashier June 2013 – Present

• Provides excellent customer service by answering product-related questions and helping customers

locate store merchandise. Also maintained a high attention to detail, and quality in a fast-paced

environment.

Sheila Umphrey Recreational Sports Center Beaumont, Texas

Student Assistant August 2011 – August 2013

• Assisted patrons with any inquiries, scheduled appointments, and produced and organized material

for meetings to improve efficiency of the facility.

• Managed intake and outtake of facility’s equipment while decreasing shrink by ensuring accurate

inventory of products.

Wal-Mart Supercenter Pearland and Houston, Texas

Inventory Control Specialist May 2010 – August 2011

• Maintained accurate inventory controls by properly delivering merchandise to the sales floor.

• Monitored area for signs of shrink and potential security risks while ensuring a safe and clean

environment by exceeding safety standards.

Contact this candidate