Customer Service High School
Resume:
Kandia M. Whitt
Los Angeles, Ca. 90019
***********@*****.***
OBJECTIVE
To seek a position with a company that will allow me to utilize my professional negotiations and vast collection experience to increase their companies’ capital with the opportunity for personal, financial and occupational growth.
EDUCATION
1994-1998 High School Diploma, Dorsey Law Magnet
1998-1999 Journalism, Cal State Long Beach
2001-2002 Medical Billing, American Career College
2008-2009 CTEC License, Instant Tax Service
EMPLOYMENT
2013-Pres Sr. Recovery Specialist, Brachfeld Law Group
Collecting on Credit Card judgments by placing outbound calls and
Negotiating voluntary payments, settlements and pay offs via escrow.
Skip tracing, bank levies, wage assignments and placing of keepers.
2009-2013 Lead Legal Account Rep, Law Offices of Kenosian and Miele/ PMGI
Heavy volume inbound and outbound calls to debtors, bankruptcy attorneys,
debt consolidation companies, banks and sheriffs. Collecting on charged off
large and small balance credit accounts. Assisting with entire lawsuit,
collecting on judgment accounts, imposing bank levies and earnings
with holding orders. Negotiating and executing on judgments.
2008-2009 Tax Preparer, Instant Tax Service
Prepared taxes for small businesses and taxpayers using Drake software.
Assisted customers with prior year tax related issues. Printed RAL checks.
Opened and closed store.
2008-2009 Phone Actress, Boulevard Entertainment
High call volume on grave shift making callers fantasies come alive. Long
hold times from home.
2008-Temp Legal Coordinator, Trading Financial
Collecting on all charged off accounts; skip traced registered owners of cars
out for repossession, filed small claims for accounts with deficiency balance,
referred large claims to attorney, monitored all bankruptcy accounts and
collections. Heavy call volume.
2006-2008 Sr. Collector, Cashcall Incorporated
Collecting on 30 and 90 day past due unsecured loans using negotiation,
payment arrangements and loss mitigation to cure delinquency. Skip tracing
using Accurint and Equifax. Responsible for placing a minimum of 100
collection calls a day. Monitored pending bankruptcy accounts until a case
number has been obtained.
2005-2006 Collection Supervisor, Cash Advance Plus Inc.
Inbound and outbound calls to and from debtors, collecting on past due and
Charged off payday loans. Set up an effective collection department.
Notified negative check reporting agencies and performed various
bookkeeping duties. Filed small claim lawsuits for debt deemed not
collectible in house. Responsible for managing all collection accounts.
Filing of bankruptcy claims.
2003-2005 Legal Collector, Law Offices of Harris & Zide
Inbound and outbound calls to and from debtors, debt management companies
and attorneys in effort to collect on past due charge-offs and judgment
accounts through litigation. Skip traced using Accurint and Insight.
2001-2002 Intern Collector, Sears Roebuck Credit
Inbound and outbound calls to customers collection on 30 day past due
accounts. Updated accounts and processed electronic payments.
2001-2002 Phone Actress, Network Telephone Service
Took inbound calls from callers wanting their fantasies to come alive in an
office environment.
2000-2001 Customer Service, Teletech
Receiving inbound calls for People Pc help desk, assisted customers with
login and hardware questions. Escalated unresolved issues to headquarters.
SKILLS & ABILITIES
FDCPA Certified
Excellent communication and organizational skills
Computer literate (Microsoft Word, Microsoft Office, Outlook Express,
Tysis, Mosaix and Windows, Drake, Excel, Accurint, Axiom Insight,)
Ten-key by touch, data entry skills
Negotiation skills
Ability to supervise and work unsupervised
Customer Service
Accounts Receivable
Multi-tasking
Time Management
Conversational Spanish
Proven Top Performer
References and salary furnished upon request.
Contact this candidate