Customer Service Manager

Julian Hernandez

Director of Operations- IMAGE ASSENTIALS/SNAP FITNESS

* ********* ***** - *******, ** 37620

*********@*****.*** - 423-***-****

A position with an organization where my skills, experience, and knowledge will be utilized to increase

effectiveness in business operations and management.

WORK EXPERIENCE

Director of Operations

IMAGE ESSENTIALS/SNAP FITNESS - Kingsport, TN - 2010 to Present

Responsible for creating and overseeing the company's marketing strategy.

• Currently working on the design, development, implementation, and facilitation of the company new project.

The addition of Snap Fitness Centers to the Tri-Cities area.

Executive Manager

T.G. Gordon Restaurant - Bristol, VA - 2005 to 2010

Ensure that the restaurant operated efficiently and profitably while maintaining reputation and ethos.

• Responsible for business performance as well as maintaining high standards of food, service and health

and safety.

• Develop and implemented strategic planning, shift pattern organizations and day-to day management

activities.

• Duties included all the areas of fiscal responsibility.

President

Hersan Inc - Miami, FL - 2002 to 2005

Founded and established a successful commodities export company to the Dominican Republic, and the

Republic of Haiti.

• Recruited, trained and developed a competent staff of company representatives in the cities of Santo

Domingo, San Pedro De Macorix, Santiago, Goanaive and Cap-of-Haitien.

• Organized and coordinated the smooth and efficient transportation and storage of the commodities (rice,

beans, oil. etc..) from its destination in the United States to it's final destination in the Dominican Republic,

and the Republic of Haiti.

Divisional Director of Operations

Advance America - Fort Lauderdale, FL - 1998 to 2002

Managed operations of 12 Advance America franchise stores.

• Provided leadership and supervision for all areas of operations

• Responsible for managing and implementing plans for marketing, collections, human resources, and

employee development.

• In charge of auditing, profit & loss statements, and all fiscal areas of the stores.

• Summer coordinator for Dropout Prevention program and Vocational Exploration program

• Supervision of development and implementation of policies to ensure alignment/compliance with applicable

regulations.

• In charge of developing and attainment of Advance America strategic objectives and goals.

• The division under my leadership consistently exceeded company's expectations in Branch Operating Income

(BOI) for the years 2000 and 2001.

Crisis Intervention Counselor

Miami Behavior Health Center - Miami, FL - 1996 to 1998

Duties included the evaluation, assistance, and assurance of proper disposition of all clients presented to

the crisis stabilization unit. Training and development of personnel, marketing, and business development,

customer service, and public relations.

• Assisted and provided support in the provision of clinical care and making appropriate documentation of the

clinical record.

• Provided input for client treatment and discharge plans.

Night Operations Manager

Alamo Rent a Car - Miami, FL - 1989 to 1992

Responsibilities included presenting the customer with a clean and drivable product and ensuring the customer

got transported from and to airport in an efficient and timely manner.

• Responsibilities included supervising, training, and maintaining a workforce consisting of 5 supervisors, 21

service agents, 12 bus drivers, 4 fleet control agents and 4 mechanics.

Inventory Control Manager

Eastern Airlines - Miami, FL - 1985 to 1989

Assure the smooth and efficient operation of controls in the identification, issuing, storing, receiving, shipping,

removing, inspecting materials, and equipment processed through the warehouse.

• Utilized computers to process and maintain an accounting of entire inventory.

• Organized and coordinated activities.

• Responsibilities included assessing needs and priorities. Also, responsible for producing and distributing

spreadsheet reports for the department.

Flight Operations Coordinator

United States Army - Fort Bragg, NC - 1979 to 1983

Directed 45 officers, 16 enlisted people, and 6 operations clerks in the interpretation of reports.

• Administered aircraft dispatching activities and the maintenance of records.

• Guaranteed and ensured that maintenance programs were performed.

• Acted as a troubleshooter and problem solver for the unit.

EDUCATION

Doctor in Medicine

Universidad central Del Este

1996

Bachelor of Science in Operations & Administration

Embry Riddle University - Daytona Beach, FL

1984

SKILLS

fluent in spanish

ADDITIONAL INFORMATION

• An ambitious and optimistic individual with proven abilities in strategic planning, managing projects, improving

efficiency of operation, team building, and detailing project information.

• Seasoned management professional with a proven and verifiable track record for improving bottom line

profits through hands-on fiscal experience in revenue enhancements and expense reduction in a service

environment.

• Unique combination of analytical skills, creativity and detailed oriented.

• Excellent communication skills and professional demeanor gained through extensive interaction with the

public.

• Recognized for reliability and getting the job done through persistence and a strong work ethic.

• Experienced in budget/expense control, presentations, training, staff development and motivation.

• Skilled in the area of collaboration, personnel management, training and coaching.

• Hard working leader and motivator of people, recognized for adaptability and for contributing to growth and

profitability.

Contact this candidate