Customer Service Medical Assistant

Laneicea Williams

**** ********* **** #**** • Jacksonville, Florida 32256

904-***-**** • *****************@*****.***

Additional Information

• Skills: Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, Professional Communication, Team

Building, 55+ wpm typing speed

• Volunteer Work: Volunteer Outreach Services at The Church of Jacksonville (2013-Present)

Summary of Qualifications

• 12+ years of business experience including Customer Service and Management of a team of associates.

• Received "Honorable Mention" award for adhering to the Purple Promise of FedEx.

• Bachelors of Science in Business with a concentration in Management and Business Strategy.

P r o f e s s i o n a l E x p e r i e n c e

FedEx Office, Jacksonville, Florida September 2010 – Present

Customer Consultant

Provide a variety of services and tasks to ensure that all customers have a positive experience at FedEx Office.

Overseen the day-to-day operations as a key holder with the responsibility of balancing the safe daily, complete the

End of Day paperwork, daily bank deposit, verify tills, and open the center for business. Handle printing and shipping

needs of the customers. Produce orders as they come into the center via email, online, or in center.

Chick-fil-A, Jacksonville, Florida August 2007 – September 2010

Cashier and Catering

Prepped menu items daily, completed catering orders, worked the drive-thru taking orders and filling orders. Prepared

the kitchen for breakfast rush and lunch rush. Responsible for the daily preparing of menu side items, ordered the

produce weekly, and assisted where help was needed.

Hess Corporation, Jacksonville, Florida August 2001 – July 2007

Assistant Manager

Interviewed, hired, and trained all new employees. Performed daily management functions which consisted of daily

counts of specific inventory, performed tank reads and placing calls for gas delivery to dispatch. Assisted with team

training for the staff and contributed to the success of employee retention. Verified vendor deliveries and counted

inventory on a weekly basis. Completed office tasks the General Manager assigned.

Baptist Medical Center, Jacksonville, Florida August 2000 – August 2001

Food and Nutrition Coordinator

Received and prepare patient menus according to their prescribed diets and/or allergies. Assembled food trays on the

tray line and double checked each tray for accuracy. Delivered patients trays to their room. Packed and deliver

special diet supplements to the nurses' station for critical patients.

Education

University of Phoenix, Jacksonville, Florida August 2010 – June 2013

Bachelor of Science in Business

• Market Analysis, Team Building & Collaboration, Human Resource, Strategic Management

ACT Technical Institute Medical Assistant, Jacksonville, FL February 2007 – May 2008

Certificate Medical Assistant

Dean List 3.0 GPA

• Phlebotomy, Administrative/Clinical tasks, Prepare/Administer medications, collect specimens for testing.

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