Customer Service Representative Auto Title Clerk

June Jackson

**** ****** ******* . **** *****, TEXAS 76123 {817}726-8205

SUMMARY

Customer service team with proven experience and knowledge in the

operations of title work processing. Strong problem solving skills with

attention to detail and accuracy. Skilled in training, quality, and problem

solving. Perceived as highly adaptable and committed team player with

proven success exceeding productivity.

Employment

2013 to June 2013 Offie Team - First Command Financial

Investment Operations Associate

The Operations Associate is responsible for the review and input of

investment transactions (mutual fund and annuity) into the AS400 and/or

fund company systems within departmental quality and productivity standards

while adhering to the guidelines and compliance directives of First

Command, FINRA /SEC, and the respective product providers. Validate/Index

cover memos and disclosures in the imaging system to prepare for

processing. Review and load direct at fund and annuity sales, maintenance

transactions, and additional deposits into AS400 and fund company systems.

Prepare paperwork requiring a medallion signature guarantee. Possess and

maintain a good understanding of the direct at fund and annuity business.

Provides answers to advisor questions regarding direct at fund or annuity

paperwork processes/procedures via phone and/or email. Communicate and

coordinate with the Advisor and their staff to effectively resolve

paperwork issues. Perform other duties and responsibilities that management

may deem necessary from time to time including possible rotation of job

responsibilities for purposes of cross-training and career development.

2006 to November 2012 JPMorgan Chase Bank, N. A.

Loan Servicing Specialist IV

Ensureing escalated cases reviewed and provide satisfactory customer

service to resolve issues. Responsible for reviewing loan and lease motor

vehicle title documents to ensure loan files are complete and the bank's

lien can be perfected. Responsible to meet production standards for

incoming requests; Sends complete title packages for recordation in all 50

states; Works collateral exceptions; Interacts extensively with external

customers, dealerships, state and county offices, and business partners to

identify, research, and resolve issues of various complexities; Accurately

completes productivity worksheets. Extended knowledge of motor vehicle

laws, regulations, and guidelines to ensure accurate title work. Strong

sense of ownership with excellent initiative. Strong organization, verbal,

and written skills. Ability to work and prioritize in a fast paced

environment with teamwork attitude.

1997 to 2006 Arizona Department of Transportation

Lead Customer Service Representative

Examine, approve, reject or deny title and registration applications and

legal documents; assure compliance and conformance to Arizona Revised

Statutes and MVD directives, rules, regulations, policies and procedures;

process approved application; return rejected or denied submissions for

correction. Acted as a lead worker over other Motor Vehicle Customer

Service Representatives. Review and assess operator/CDL license application

eligibility; determine applicant's adherence to the applicable portion of

the ARS. Strong knowledge of the Provisions of the Motor Vehicle Code,

administrative regulations, Policies and procedures. Responsible for the

accuracy and timeliness of work products; enforcement of appropriate laws,

rules and regulations; the security of cash receipts, accountable forms,

applications and licenses Conduct certified vehicle inspections; determine

compliance and conformance with Title 28 and other MVD statutes and to

determine proper identity of a vehicle; identify possible stolen vehicles.

Participate in or conduct training. Confer with upper management members on

problem transaction or work activities, fully assuring such members are

fully apprised of unusual transactions and/or daily operations.

Contact this candidate