Software Quality Assurance Analyst

MANDEEP SINGH 571-***-****

**********@*****.***

PROFESSIONAL SUMMARY

I offer 7 years of experience in the Quality Assurance/Software Testing Industry with diversified skills in leading Manual and

Automated Testing of Client/Server and Web based applications in the Medical Assistance Eligibility, Healthcare, Automotive,

Retail, and financial industries. My work is distinguished by a commitment to providing excellent service and communication to

clients and stakeholders, including regular consultation with clients to manage defects, provision of regular reports, presentations

to senior management, and Quality Assurance documentation.

TECHNICAL SKILLS

Methodologies: SDLC, RAD, Agile, Waterfall

Applications: Microsoft Office: Word, Excel, Power Point, Outlook, Visio, MS SQL Server

Analyst Skills: Use cases/diagrams, Process/Data/Workflows, Outlines, Wireframes, Mock-ups, Prototypes

Documentation: Requirement Documents (Proof of Concept, Use cases, System Requirements Documentation, Gap Analysis),

Test Suite Documents (Test Plan, Test Cases, Labs, Scripts, Reports) Defect Tracking, Configuration Management

Documentation, Requirements change management

Testing Tools: IBM RQM, IBM Rational Team Concert, IBM Clear Quest, SOAPUI, ALM, Quality Center, Quick Test

Professional, Gliffy, Snag IT, Bugzilla, JIRA, DOORS

Programming Languages: Visual Basic, SQL, PL/SQL

Fields of Training: System Administration, Training, Business Requirement Analysis and Development, Supplier Relationship

Management (SRM), Medical Assistance Eligibility, Automotive Supplier Management, Software Testing, Procurement

Lifecycle, Inventory Management, Dispatch and Transportation Skills, Agile skills, Mobile Testing

PROFESSIONAL EXPERIENCE

Quality Assurance Analyst

Fannie Mae, Herndon, VA May 2014 – January 2015

• Responsible for analyzing system requirements and developing Test cases in Quality Center for the project

based on SDLC

• Designed, wrote and executed repeatable Test cases/scripts using Quality Center

• Ensure that Test case standards are adhered to for all Test cases

• Created or modified Test data and expected results to be used for validation using a variety of tools.

• Stored artifacts and Test cases in Quality Center

• Reported Testing results and issues in a timely and accurate manner

• Reported and track incidents (defects) in Clear Quest

• Conduct root cause analysis of identified defects, providing development/business partners with sufficient

detail to understand, replicate and resolve.

• Participated in meetings with UAT team and stakeholders to review project planning, status, and issue

discussion

• Provide the Test lead with accurate estimated LOE for completion of design, authoring, and execution of

Test Cases

Software Quality Assurance Analyst

Deloitte Consulting LLC, Harrisburg, PA March 2013 – May 2014

• Involved in Defining and Analyzing the Testing Requirements based on application functionality.

Gathered Test Data Requirements for data conditioning from Business Units to Test total

Application functionality.

• Prepared Test Plans and Test Cases for both positive and negative scenarios and mapped

the same to requirements.

• Created Test Scripts for Manual Test ing of application with RQM. Executed Test Scripts manually

with RQM and analyzed the Test results.

• Work on Agile with Scrum methodology throughout the project.

• Created Test scenarios for System Testing and Regression Testing. Used Clear Quest to submit

and manage defects and attended meetings with developers in resolving the same.

• Involved in User Acceptance Testing (UAT) with application users and answered the Quality

Assurance questions to UAT and Training Team.

• Executed Test cases before and after bug fixes for each build for QAT & UAT.

• Interacted with developers regarding priority of bugs and updated the status Test execution result

and of bugs once they are fixed.

• Configured RQM with project to upload all Test cases to RQM from Excel.

• Performed Enterprise Application Logging (EAL) Testing to ensure correct data is being stored by running daily batches

manually.

• Lead four people team during Data Conversion part of the project.

• Managed change requests, defects, enhancements, issues and documentation changes using Clear Quest (CQ)

Environment: Windows XP, Rational Quality Management (RQM), Clear Quest (CQ), MS Excel, Oracle, SnagIT, Gliffy.

Sr. Software Quality Assurance Analyst

Easy Dispatch, Inc., Manassas, VA July 2010-December 2012

• Initiated and successfully transferred a project to an Agile environment as a team and saved 6 months of project

(estimated $120,000 saved)

• Authored Test documentation, including Test plans, Test strategy documents and Test result summaries

• Experience with user stories and assisting analysts with defining system functionality and business logic

• Proficient with defining user stories and possible solutions to a given business requirement, and provide

estimation for those alternatives

• Understood and gathered user stories in order to assist product owner and analyst with defining system functionality and

business logic

• Communicated Testing requirements with agile team, and worked with team to translate requirements into Test cases

• During Test execution, worked independently to ensure full Test coverage of the assigned Test subset

• Responsible for generating problem and change reports, communicating orally and in writing with the developers, and

ensuring corrective action

• Perform End to End Testing including Mobile Testing

• Excellent facilitation skills in conducting surveys, questionnaires, interviews, brainstorming and Joint Application

Development (JAD) sessions

Software Quality Assurance Analyst

Dodge, Woodbridge, VA September 2009-May 2010

• Assisted clients in articulating and defining their business requirements and assisted in preparing the business case

justification for technical investment decisions

• Worked in all levels of the SDLC and developed Test cases, Test execution scenarios, and Testing activities for multiple

client applications

• Prepared Test conditions and high level capabilities of systems based on requirements and produced Test reports and

requirements documentation for management

• Employed system analysis techniques to translate system requirements specifications into Test cases/scenarios

• Managed change requests, defects, enhancements, issues and documentation changes

• Utilized HP Quality Center for creating and documenting Test plans and Test cases, and registered expected results

• Involved in Black Box Testing, GUI Testing, Unit Testing, Functionality, Integration, Regression, System, and UAT

(User Acceptance Testing) Testing during application lifecycle

• Developed automated Test Scripts to perform Functional Testing, and Regression Testing of application using Quick

Test Professional

• Involved in writing, executing and analyzing UAT, Database Checkpoints, and Data Driven Test Scripts for all projects

using Quick Test Professional

Software Quality Assurance Analyst

Jaguar, Tysons Corner, VA September 2008 – September 2009

• Developed system Testing plan for the application and provided guidance to the Testing team

• Documented inconsistencies and resolved issues within internal team and reviewed software specification requirements

• Attended working group meetings to gather new requirements and translate client needs into Test able requirements

• Documented product/service requirements, user interface requirements, and developed use case scenarios to ensure user

requests are carried out

• Executed Black Box, GUI, Functional, System and Regression Test manually and using automated Test tools,

including front-end and back-end Testing

• Designed and Executed Test Cases in Quick Test Professional, and Traceability Matrix, and Test Analysis Report

(TAR)

• Tracked, reviewed, analyzed and compared defects using Quick Test Professional

• Trained contractors and employees on software, policies, processes, and applications via face to face, web based,

telephone, and group training

• Developed procedures to track, project, or report network availability, reliability, capacity, or utilization

• Executed functions to determine weaknesses in software by developing Test plans and scripts and automated Testing

• Generated detailed Testing reports for programmers

Business Analyst/ Software Tester

Ross, Exton, PA August 2007-August2008

• Worked on stocking warehouse application and accountability

• Executed Test cases and detail oriented and worked in fast paced environment

• Wrote Testing methodology according to standards for Regression Testing, Smoke Testing, Regression Testing,

GUI Testing, Functionality Testing, Database Testing, End-to-End Testing, Mobile analytics Testing, Power consumption

Testing, and Performance Testing

• Coordinated and gathered requirements from working groups during application enhancements

• Facilitated JAD sessions with cross-functional groups to obtain detailed requirements and buy-in

• Coordinated Test plans for programs, hardware, operating systems, and network environments

• Executed and updated Test cases and execution steps according to release requirements

• Prepared High Level Test Plan based on user requirement documents

EDUCATION

Universal Technical Institute August 2007-August 2008

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