Customer Service High School
Resume:
Brittany Alyn Thompson
Houston, Tx 77078
********.*****@*****.***
Education:
M.B. Smiley High School
Houston, Tx 77078
Experience:
H.E.B Grocery
Customer Service
10/12- 07/13
Offered product samples, answered questions and help customers find
items
Cleaned grocery shelves, storage areas, work areas and kept floors
clean free of spills, water and hazardous debris.
Conducted annual performance reviews
Followed proper standards for product freshness, food safety, weight
and measures, refrigerated and sanitation
Developed knowledge about products and sales items to answers shoppers
questions
M.W Cleaners
Customer Service
06/08- 08/12
Answered an average of 70 calls per day by addressing customer
inquiries, solving problems and providing new product information
Greeted customers entering the store to ascertain what each customer
wanted or needed
Earned management trust by serving as key holder, responsibly opening
and closing store
Politely assisted customers in person and via phone
Handled daily heavy flow of paperwork and cooperated with the
accounting departments on invoicing and shipping problems
Participated in physical inventory counts once a week
Burlington's Coat Factory
Cashier
02/07- 10/07
Folded and arranged garments in attractive display
Assisted in creating pre-season marketing plans to support department
and divisional strategies
Cashier
Organized store merchandise racks by size, style, and color to promote
visually appealing environment
Monitored cash drawers in multiple checkout stations to ensure
adequate cash supply
Directed calls to appropriate individuals and departments
Managed wide variety of customer service and administrative tasks to
resolve customer issues quickly and efficiently
Popeyes Chicken
Cashier
10/06- 02/07
Communicated with vendors regarding back order availability, future
inventory and special orders
Bagged and boxed sold merchandise per customers request
Assisted customers with food selection, inquiries and other
customization request
Cashier
Scored in top 15% of employees in successful resolution of issues
Investigated and resolved customer inquires and complaints in a timely
and empathetic manner
Summary:
Motivated customer service specialist with over 6 years experience in a
fast passed, team based environment.
Skills:
MS Office
High level access
Exceptional communication skills
Quick learner
Strong client relations
Credit card processing
Training development aptitude
Strategic sales knowledge
Inventory
Contact this candidate