Customer Service Management

DANNY ROBERTS

**** ** ** **** * r ive Ti pp Ci t y, OH 45371 (937-***-*-*** dannyr70@woh.r r.com

SUPPLY CHAIN SUPERVISOR

MATERIAL CONTROL LOGISTICS TRANSPORTATION

Analytical, decisive and innovative supply chain professional with a 20+ year track record in providing

leadership, direction, and coordination of material management and control functions in support of core

business operations. Strategic thinker with demonstrated skill and leadership experience across a range of

logistics functions including inventory planning and control, warehousing, and customer service. Areas of

expertise include:

MATERIAL MANAGEMENT SAP KANBAN WAREHOUSING INVENTORY MANAGEMENT AS400

BUDGET ADMINISTRATION CRITICAL THINKING TIME MANAGEMENT STAFF SUPERVISION & TRAINING

QUANTITATIVE ANALYSIS PERFORMANCE EVALUATIONS 5S LEAN FUNDMENTALS

• Proven expertise in utilizing fact based, process oriented approach towards reaching goals in the

attainment of cost, profit, customer service and organizational objectives.

• Respected team leader and mentor equipped with the capacity to excel in a fast paced environment

and an innate ability to work with diverse groups and inspire confidence at all level.

• Demonstrated ability to make informed and creative thinking solutions and in performing

quantitative analysis to accurately assess a situation to make effective recommendations for a targeted

process or event

PROFESSIONAL EXPERIENCE

FAURECIA EXHAUST SYSTEMS, Franklin, Ohio October 2013 June 2014

Manufacturer of exhaust & omissions systems.

PC&L Supervisor

Supervised all aspects of inbound & outbound processes. Managed operational flow from receiving end,

through finished goods leaving facility

• Direct supervision of hourly employees

• Management of shipping and receiving processes

• Inventory management including cycle counting, Finished goods, small components

• Contribute to the development layouts and material handling routes to support material movement

• Lead projects and improvements efforts to ensure targeted service levels are achieved

• Ensure all policies and procedures are adhered too

BEHR DAYTON THERMAL PRODUCTS, Dayton OH 2007 2013

Manufacturer of vehicle air conditioning and engine cooling systems.

Supervisor Material Control

Direct responsibility for the management of logistical and supply chain operations, supervising a staff of 24

salary and union employees in all warehousing, material planning, and inventory control functions within a

550,000 sq. ft. warehouse facility. Develop and enforce standardized policies to effectively manage stock

levels according to FIFO standards.

• Successfully reduced on hand inventory levels by 26% ($4.8 million) through continuous

monitoring of inventory levels and balancing constant inventory reduction initiatives to control costs

and excess inventory levels

• Ensure daily business objectives are communicated and met through: accountability to processes

and methods, identifying and removing obstacles to success

• Continual improvement of operation through: evaluation and enhancement of processes, support

and response to Quality and operational initiatives

• Effectively manage change within area of responsibility

• Ensure all trucks are received in, dispatched to warehouse locations in timely manner

• Effectively ensure all Production lines are serviced on time every time

• Clearly communicate to all Production lines their daily shipping requirements to ensure all trucks

are shipped out on time

ABXAIR,Wilmington,OH 2005 2007

ABX Air provides contract service for many customers in several capacities. Sticking to its core skill, ABX

Air flies express cargo routes for DHL USA. ABX Air also manages sort facilities for the USPS through its

subsidiary, ABX Air Cargo Services (ACS).

Area Manager, Reload Floor

Responsible for the planning and management of freight flow and staff operations, defining daily schedules

and crew responsibilities for the management of 3.5 million pounds of inventory per day through the sorting

process.

• Reduced head count by 12% while maintaining efficiency and on time flight performance while

saving on night shift labor costs

Supervisor Initial C Express

Supervised and overseen envelope sorting operations, ensuring timing and productivity of a team of 33

employees.

• Identified and resolved performance defects in nightly sorting; established and communicated

performance targets slashing inaccurate sorting errors from 1 out of every 35 envelopes to 1 in 108

Supervisor Express C Unload AM Sort

Ensured the operational efficiency and productivity of a team of 45 responsible for the unloading and

sorting of 10,000 mail bags and 2.5 million pounds of boxes per night, achieving required performance

targets in the unloading of 65 packages every five minutes

EMERY WORLDWIDE HUB OPERATIONS, Vandalia, OH 2001 2005

Emery Worldwide was a cargo airline, once one of the leading carriers in the cargo airline world. As part

of UPS Supply Chain Solutions, Emery Worldwide freight services can provide customers with ways to more

efficiently manage transportation and freight globally.

Cross Dock Operations Supervisor (2001 2005)

Scheduled, directed, and managed the daily activities of 44 employees.. Maintained employee training and

development goals to ensure compliance with corporate, ISO, and FAA regulations and policies.

• Drastically reduced overtime and labor expense by $10,000 annually with the implementation of

streamlined operations that allowed for the reduction in staff and overtime requirements to complete

daily tasks

Operations Supervisor, PMPC Sort (1998 2001)

Provided operational direction and oversight in priority mail postal contract (PMPC) sorting, directing the

daily activities of a staff of 43 to ensure quality control and performance targets are met and comply with

established goals and policies. Coordinate and facilitate communications between modules, tower, and ramp

operations.

• Spearheaded the implementation of sorting operation improvements with a focus on working

smarter across all levels; improved on time delivery performance, saving $10,000 per month by

combining flight destinations and reducing head count

Team Leader (1990 1998)

Coordinated all breakdown lines throughout the plant. Build up function to outbound flight departures.

Communication and presentation of daily meetings.

EDUCATION & PROFESSIONAL DEVELOPMENT

• Sinclair Community College, Dayton, OH

Concentration in Psychology • Dean’s List

TRAINING & CERTIFICATION

Hazardous Material Training & Certification • Leadership 2000 Training • Drug & Alcohol Awareness

Training

ISO Quality System Training • Time Management • Delegation/Negotiation Training

Overcoming Negativity in the Workplace • Train the Trainer Seminar

MS Windows • MS Excel Charting Levels 1 & 2 • MS Word Levels 1 & 2 • MS Excel Worksheets Levels 1

& 2

MS Excel Data Management • MS Outlook

Contact this candidate