Customer Service Executive

S CHANDRASEKAR

E-Mail : ********.*******@*****.*** Contact : +91-770**-*****

Professional Snapshot

@ A competent Secretary / PRO / Administrator

@ Adept in handling day to day activities in coordination with internal / external departments/

Group companies at other locations for smooth business operations

@ An effective communicator and excellent in working as a team

@ Was working with L&T till Jan ’15 in Muscat, Oman

Key Strengths

@ To rise in career with a dynamic and forward looking organisation

@ Complete the given assignment on time

@ Good interpersonal and customer service skills

Organisational experience

July 2008 to Jan 2015 – L&T Electromech LLC, Oman – Admn. Executive

Attainments : (Corporate Office) – July 2008 to July 2011 :

§ Organise ticketing, local transportation & accommodation as per the itinerary of Sr.

Management Staff for their visit within Oman / International

§ Correspondence with the counter parts in other locations / offices

§ Visit of delegates from other Gulf Countries / India – Scheduling their appointments /

meetings with the local business units, before their arrival, to help them to complete business

tasks as per the agenda, accommodation and other arrangements

§ Visa arrangement for the guests under express visa

§ Correspondence with Govt. Authorities for labour clearances, etc.

§ Coordinating with HR in recruitment process, visa arrangement, joining formalities,

accommodation, family visas, exit formalities, visa renewals, etc.

§ Interacting with Omani HR / PRO on day to day affairs

§ Coordinating with Indian Embassy / other consulate offices and correspond with them

§ Other services like medical facilities, facility management, coordination with sites, etc.

§ Video / Audio conference arrangements in coordination with IT department

Barka Site from Aug ’11 to May ’13 :

§ Correspondence with HO and other sites

§ Travel requirement of PM & other Sr. Staff

§ Facilities – Accommodation, Catering and other services, etc.

§ Taken care of Safety, Medical, Logistics requirement

§ Settling the unrest by workmen by directly interacting with them

Sohar / Musandam (May ’13 to Jan ’15)

§ Taken care of all sites in Sohar (OOT, Jindal, SRDC, MGP Yard & Musandam)

§ HR / Payroll activity including sub contractor employees

§ Coordinating with HO Admn for all visa related formalities

§ To ensure proper utilisation of man power in coordination with all the Project Managers

§ Taking care of all logistics requirement, HSE, Execution and other teams.

§ Co-ordinating with Finance and Planning for provision of allocation of fund and man power

§ Settling the unrest by workmen by directly interacting with them

June 1990 – June 2008 Chemplast Sanmar Limited, Chennai

From June 1990 with M/s.Chemplast Sanmar Limited, as As Asst. Executive- Admn., Chemplast

Sanmar Limited is the parent company of 1500 crore Sanmar Group of Companies.

Key Results Areas handled :

Administration :

§ As a team member of Administration, taking care of the administration of the Corporate

Office of the Sanmar Group of Companies, housed at 9, Cathedral Road, the entire 10 storey

building which occupies appx 700 employees

§ Security arrangement – Coordinating with the security agencies to ensure proper security of

the building and residences of Chairman and other offices

§ Facility Administration – Purchasing office equipment like photocopier, fax, projector, water

cooler, furniture, car, etc. and maintenance of all assets. Liaisoning with all vendors to ensure

trouble free operation of all the assets. Purchase of cars for all executives under company car

scheme.

§ Housekeeping – Interacting with different departments for executing the maintenance of

office premises and enhancing the overall efficiency. During renovation co-ordinating with all

contractors to ensure that the job is completed on time. Also taking care of the pantry.

Processing of salaries of all contract employees.

§ Transport – As a team member of Admn., co-ordinating with travel agent for arrnanging

tickets, including foreign travel, and also take care of their accommodation. Also take care of

the local transport requirement of executives on day to day basis.

§ Carrying out other General Administrative work to guarantee adherence to quality and safety

norms

Secretary :

§ From 1990 to 1994 – Secretary to Vice Consul of Royal Danish Consulate

§ Scrutinising the application forms, verification of the original documents and submitting the

same to the Vice Consul for issuance of visa.

§ Responding to the queries from the General public, assisting the Danish Citizens in India

Other activities as PRO / Secy.

§ Coordinating with major clubs in Chennai for the membership / nomination of the executives.

Also coordinating with the Chambers and other institutions

§ Organising conference / presentation / training / event / official get together / parties, press

meet, etc. Organised company tours for 75 to 100 members of company club

§ Accompanying foreign guests during their visits to India

§ Interacting with Govt. Agencies, fixing up appointments, etc.

§ Board meetings, AGMs, press meets, etc. – Identifying venues, catering stage arrangement,

etc. for smooth functioning

§ In coordination with HR, created Library and coordinated for effective utilisation of Library

where we had more than 1000 books

§ Also taking care of the requirement of branch offices in Chennai and other locations

1988 to 1990 – IGP Engineers Ltd.

As Secretary to General Manager

§ Assisted in all functional activities of the GM of Mechanical Engg. Divn.

§ Self Correspondence

§ Maintaining all files, interacting with project executive, submission of reports, etc.

§ Performance appraisal process, annual increment, employee separation, etc.

§ During his tour, interacting with other Sr. Executives, prepare report and submit to GM

1987 to 1988 – Gayatri Computers Pvt. Ltd.

As Secretary to Executive Director

§ As Confidential Secretary to the Director, responsible for all correspondence, maintaining of

files, etc.

§ Fixing up of meetings / appointments, preparing itinerary, ticketing, accommodation, etc.

§ Carrying out all HR activities like preparing appointment letters, increment letters, employee

grievances, etc.

Academia

§ B.Sc Mathematics from University of Madras

§ Well versed in Word, Excel & Power Point

§ Languages known – Tamil, English & Hindi – Speak, read and write

$ English, Tamil & Hindi Typewriting higher and English Shorthand higher

Personal Vitae

Father’s name : Late C Sundaram

Permanent address : 1-B Susho Flats, No.10, Puliyur Second Lane, Truspuram,

Kodambakkam, Chennai 600 024, Tamil Nadu, India

Date of birth : 10.05.1963

Family : Married & one daughter

Other interests : Participated in Himalayas Trekking

Chandrakhani Pass during May 2004 – 11,500 ft. ht.

Sarpass during May 2006 – 12,500 ft. ht.

Also participated in other trekking programmes within Tamil Nadu

S CHANDRASEKAR

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