Administrative Assistant Customer Service
Resume:
Katherine Rose Zandonella
Hillsdale, NJ 07642
***********@*****.***
Objective: Full time Employment
Education: Fairleigh Dickinson University-Teaneck, NJ
Bachelors of Arts in Communication Studies
Concentration: Business Administration
Expected date of graduation: December 2015
Computer Skills: Advanced proficiency of Microsoft Word, Power Point, Excel, Publisher, Access, Adobe Photoshop CS6 and Adobe InDesign
Work Experience:
November 2014-Present Cortiva Institute -Hoboken, New Jersey
Department Manager/ Continuing Education Director
o Career Services Manager, leader, coach, and mentor
o Assist employers in facilitating hiring process: contacting students, graduates, and alumni for interviews
o Head of all campus events and department activities
o Coordinate, schedule, and manage all campus continuing education courses and appointments
o Social and Digital Media Manager
o Track all metrics related to placement and employer account development/maintenance
o Oversee special events: PACS, career fairs, graduation
o Contact employers to develop cooperative partnership
o Input, update and maintain all job orders and student records in database system
o Employer Relationship Developer
o Maintained customer satisfaction by resolving customer concerns
o Advise students, graduates, and alumni in job search strategies
o Resume writing and interviewing specialist
o Conduct career services graduate workshops
o Manage Licensing Process for NJ and NY State applications
December 2010-November 2014 Lincoln Technical Institute-Mahwah, New Jersey
Senior Department Coordinator/Event Coordinator
o Event planner for all campus and corporate events
o Head of all fund raisers and activities
o Campus Social and Digital Media Manager
o Lead and Managed Event Committee
o Oversee special events: PACS, Career fairs, graduation in entirety
o Creator of plans, meetings and schedules
o Established and maintained relationships with vendors and rental suppliers
o Produced and designed all event brochures/invitations
o Managed internal/ external training and department meetings
o Liaison between corporate vendors and management
o Maintained customer satisfaction by resolving customer concerns
o Academic Advisor
o Facilitated workshops weekly
o Responsible for the purchase and receipt of department inventory and supplies
o Certified Esco Institute, Wonderlic, ASE and HVAC Excellence Exam Proctor
May 2009-December 2010 Lincoln Technical Institute-Mahwah, New Jersey
Executive Assistant/Department Coordinator
Provided executive level support to Campus President, Director of Education, and Director of Career Services
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Monitored schedule of department meetings and provide set-up of meeting materials
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Initiate and edit correspondence from the Directors
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Compiled all meeting agenda and took meeting minuets
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Maintain department files and records in both paper and electric format
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Scheduled internal and external training
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Completed expense reports, spread sheets and all department reports
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Coordinated travel arrangements as needed
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Campus registrar duties
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Verified employment/enrollment
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Administered placement examinations
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Maintained campus library and records
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Monitored student grades and attendance
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General administrative and data entry office duties
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May 2008-December 2009 Lincoln Technical Institute-Mahwah, New Jersey
Receptionist/Administrative Assistant
Administrative Assistant to Director of Admissions and Executive Director
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Received visitors and clients
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Answered and directed telephone calls
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General administrative office duties
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Exam Proctor
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Prepared and assembled large mailings
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December 2007-May 2008 Ajilon Professional Staffing-Paramus, New Jersey
Per-Diem
o Administrative Assistant Temp Work
o Clerical Temp Work
May 2006-December 2006 Best Healthcare Services- Northvale, NJ
Administrative Assistant
Received visitors and clients
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Scheduled appointments
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Ran office errands
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Answered and directed telephone calls
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General administrative office duties
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Data Entry
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July 2003-December 2007 Wizard World Entertainment Congers, New York
Per-Diem
Trade show floor facilitation
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Assisted In Trade shows coordination
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Customer Service Support Staff
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Warehouse and Retail Administrator
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On Site Help Desk Support Staff
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Additional Training:
November 2011 Professionalism in Student Development
Robert M. Sherfiled Ph.D
October 2011 Students as Customer: Creating a Culture of Service Excellence
Kimmy Raymond
Interests:
o Art and Fashion
o Travel and Nature
o Community Outreach and Public Service
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