Project Manager

ADRIENNE D. JAMES, PMP

Atlanta, GA ***** • ********.*********@*****.***

(773) 910–5578

Experienced, certified, and results driven Project Manager seeking an opportunity to use PMI Best Practices,

along with expertise gained from working in the Information Technology and Healthcare industries to meet

client’s business requirements for timely and quality completion of deliverables.

Technical Skills & Expertise

• Project Plan Development, Management, and Implementation

• Schedule and Resource Management

• Risk and Issue Management

• Communication Management

• Facilitation and Conflict Resolution

• Medicaid Management Information System (MMIS) Modernization

• MITA’s Federal Guidelines for Information Technology Architecture

• Health Information Technology

• Agile, Waterfall, and Six Sigma Methodologies

• SDLC – Software Development Lifecycle

• Network Infrastructure

• Process Re-Engineering

• Data Analysis

• MS Project 2013, Project Server, SharePoint, JIRA, Microsoft Office, Excel, PowerPoint, Visio,

Outlook

PROFESSIONAL EXPERIENCE

VECTOR CONSULTING Columbia, SC

PMO Project Specialist for SC Department of Health and Human Services April 2014 – February 2015

• Planning, Development, and Coordination of Integrated Project Plans for the State of South Carolina’s

Replacement Medicaid Management Information System (RMMIS) project

• Quality checks on work plans for consistency of verbiage and adherence to Software Development

Lifecycle (SDLC) process.

• Developed State Self-Assessment (SS-A) project plan for the SS-A project team and assisted with

Request for Proposal (RFP) development.

• Project support and analysis for all PMO projects, including resource leveling and critical path analysis

to help identify over allocation or shortage in resources, and control cost/schedule variances

• Guide Project Teams, which consist of Project Managers, Business Analysts, Technical Writers,

Application Developers, and Testers, in the development, testing, implementation, and review of

artifacts to be logged into JIRA and uploaded into the Data Warehouse/SharePoint.

• Weekly and monthly status/metrics reporting, providing presentations using PowerPoint and Visio

• Tailoring XLC/PMBOK aligned documents for the launch of the PMO, including the Risk,

Communications, and Schedule Management plans, along with Change Control process development

• Training of project managers on MS Project 2013 and Project Server knowledge to prepare for a hybrid

of Waterfall WBS development and an AGILE iterative approach for complexity level 3 projects

PINNACLE TECHNICAL RESOURCES Atlanta, GA

AT&T Project Manager June 2011 – December

2013

• Planned, designed, developed, monitored, and coordinated the technical scope and schedule activities

for 5-9 cross-functional and field team members, consisting of capacity managers, engineers,

technicians, and administrative support, in the implementation of multiple, concurrent Network

Infrastructure projects while simultaneously managing milestones for government and commercial

projects from inception to completion.

• Facilitated Kick Off meetings with entire project team, including all stakeholders and sales team

members

• Evaluated and coordinated virtual team resources while re-engineering of process flows, which

promoted better time management, provided real time progress and workflow for monitoring project

status, and minimized risks by 20% for client facing accounts.

• Led the initiative for third party and vendor relationship building, which resulted in a 10% increase in

on time delivery of services and lead to better communications and information sharing.

THE INTERSECT GROUP

Marietta, GA

Bluestream Professional Services Project Manager March 2010 – March 2011

• Managed project schedules, including scope, risk, budget, quality controls, and communication

management through design, development, operations and close-out of deliverables

• Developed WBS/Work Breakdown Structure, decomposed work into activities, coordinated resources,

and monitored milestones to ensure on time, within cost and scope, project completion

• Participated in JAD (Joint Application Development), UAT (User Acceptance Testing), and Quality

Management for engineering software implementation, which resulted in a smoother workflow for

engineering team members and an increase in team member’s time management.

• Created a teaming environment that motivated, supported, and promoted information sharing along

with an effortless workflow transition, which resulted in a 25% decrease in product delivery time.

Phicon Corporation Atlanta, GA

EHR Project Manager November 2009 – March 2010

• Managed the development of Electronic Health Records (EHR) database, including website and

application design

• Participated on the research team to document new and emerging ways to store and retrieve Electronic

Health Records through interoperable web-based technologies

• Monitored development of software and participated in quality checks and testing for implementation

of software

CALL ONE Chicago, IL

Project/Provisioning Manager April 2008 – September 2009

• Managed, configured, and translated requirements for Voice/VOIP throughout the project lifecycle

• Provisioned and managed the implementation of AT&T voice services, provided sales support, contract

and data analysis, and billing expertise to assist in the successful, on-time completion of projects.

• Developing and coordinating the completion of contract-related management decision documents

• Established processes and methods for day-to-day project planning activities and estimating resources

to ensure on-time delivery, resolution of issues, and standard communication time limit requirements

between field teams and project managers, and project managers and customers with status updates

NITEL Chicago, IL

Sr. Project Manager August 2005 – July 2007

• Managed Infrastructure, Information Technology/ Cloud based services projects, while providing post-

sales support for account teams and all involved stakeholders

• Developed project schedules, identified risks and made recommendations for mitigation

• Oversaw planning and development for the IT projects and development tools used to track the

lifecycle process and internal cost controls for IT programs.

• Accomplishments include creating a project tracking, and management and accountability model for

project managers and upper management’s use to manage and monitor workflow and workload of

project team members, including contractors and vendors.

• Developed process improvement and acquisition strategies for buy/lease decisions, enhancement of

production, customer issue resolution, and to encourage repeat business.

AT&T Atlanta, GA

Project Manager April 2001 – July

2005

• Project management of International Network Infrastructure, High Speed Data, and incoming

telecommunications orders for Fortune 500 clients worldwide

• Re-Engineered order to implementation processes, which resulted in a 15% cost reduction, reduced

ordering and provisioning timelines, and provided more frequent delivery of a quality, completed

product and service

• Managed end user and vendor relationships by setting internal and external customer expectations,

which generated more than $1M in additional revenue from satisfied stakeholders

• Promoted from AT&T Global Service Manager (November 1998 – March 2001) to AT&T Project

Manager

EDUCATION/CERTIFICATION

POINT UNIVERSITY Atlanta, GA

Bachelor of Science in Human Relations

Project Management Professional – PMP ID# 1978496

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