Customer Service Manager
Resume:
Angela Dodge
Midland MI 48642
Email: *****.******@*****.*** Cell: 989-
**Career Objectives**
To obtain a full time position within a progressive, growth-oriented and
challenging organization, desiring a reliable, well-rounded person,
utilizing my extensive skills in marketing, accounting, management,
customer service, computers, office management, and other procedures.
1 **Reinforceable Skills**
Accounting & Financial: Accounting Manager for entire
Midland Resort Hotel (Revenues for Room Rentals,
Conference Room Rentals, Garden Restaurant, and
Winston's Pub), including, but not limited to: Accounts payable and
receivable; Daily Revenue Reporting, along with tracking daily
deposits and cash flows; Credit card and bank
reconciliations; Month End reports; Annual and Monthly
Budget reporting; Managing Night Auditors nightly
tasks. Programs used included DataPlus, MICROS, and
Novexsys.
Web Design & Marketing: Maintenance of MLS websites for the Midland
Board of Realtors. Maintenance of original Poultry Pal website through
Netsource-One. Layout and designing of small business Web Pages, using
Dreamweaver, Adobe Contribute, Page Builder and FrontPage. All digital
photography (i.e., taking photos, resizing, cropping, editing, uploading,
etc HTML coding, uploading and text work. Document scanning and
uploading. Promoting Web Pages through search engine submissions.
Implementing marketing strategies. Responsible for all phases of marketing,
building and maintenance of web site for Red Owl Publications, LLC. All
used vehicle photography, maintenance of Labadie Auto Co. website. Writing
ad copy, commercial scripts. Social Media Marketing within several types of
outlets.
Computer Skills: Strong and proven capabilities with Microsoft programs for
over 15 years, including, but not limited to, Microsoft Office, Word,
Excel, and PowerPoint. Ability to communicate effectively with the general
public for computer tutorials. Hands on experience replacing hard drives,
modems, graphics cards and other hardware. Practical usage of Quick Books
for billing and inventory control, along with Accounts Payable. MS-Dos data
entry program applications.
Technical &
Business Writing: Rewriting of entire procedural manual for Union
Overtime Manning positions. Compiling data and writing large and varied
financial and investment programs. Composing effective business
communications. Writing Year-End reports with both financial and
statistical data. Rewriting of entire lease packet, including, but not
limited to, lease, application and credit request forms. Editing for Red
Owl Publications, LLC. Writing and publishing quarterly newsletters and
brochures.
Training & Instruction: Effectively implementing training programs and
performing as an instructor for different levels of personnel in use of
PhotoShop programs, scanning and resizing documents and upload procedures
to Websites. Training customers/clients in use of general PC applications,
Internet database programs and electronic keys for the Real Estate
industry. Continued database and program support and instruction with all
types of customers/clients.
Angela Dodge
2903 Ronan Street, Apt. 2
Midland MI 48642 Cell: 989-708-
5862
Email: *****.******@*****.***
*Page Two*
Administrative Support: Ability to use multi-line phone systems and
excellent time management. Working knowledge of all general office
equipment. Use of job specific equipment, such as the Uni-Bind machine,
large book binding copiers, laminators, collators, etc... Exceptional
business letter writing in a variety of styles. Experienced in completing
and filing many types of legal documents. Extremely strong grammar,
spelling and editing skills. Reliable and accurate data entry.
Photography: Commercial photography: vehicles and homes.
All aspects of watermarking, re-sizing, uploading
to websites, etc...
Interpersonal: Proven strengths in verbal, oral and written
communication skills with all levels of personnel.
Demonstrated experience working well with management,
peers and customers/clients.
**Related Work Experience**
Midland Resort Hotel 2013 to 2015
Accounting Manager
Labadie Auto Company 2009 to 2013 Photographer &
Internet Marketing
M.H. Management 2003 to 2009 Property
Manager, Accounts Payable and Compliance Coordinator
Pa-Zing Consulting 2002 to present
Owner/Operator, In-Home computer tutorials and tech support
Midland Board of Realtors 1999 to 2002 MLS Coordinator
A.S. Arbury & Sons 1998 to 1999 Assistant to
the Financial Director/Clerical Support
Woodland Place Apartments 1995 to 1998 Leasing
Consultant
1
**Education**
Associate of Arts,
English/Communications 1992 Delta College
Career-minded, dependable,
high-energy and can be counted
on to do exceptional quality work!
Contact this candidate