Nursing Facility Administrator
Resume:
Kristy L. Knopp
Hondo, Texas 78861
830-***-**** home 210-***-**** cell
***********@***.***
Objective
Assist staff, family members, and residents to attain and maintain the highest quality of life through my
leadership, organizational and management skills in healthcare settings while maintaining fiscal respon-
sibility..
Qualifications
Thorough knowledge of state and federal regulations
Good working relationship with D.A.D.S.
Strong organizational skills in order to coordinate all departments
Education
Licensed Nursing Facility Administrator License #6872 February 1992
St. Phillips College, San Antonio, TX Nursing Facility Administrator’s Course 1991
St. Mary’s University, BBA, Major Marketing, Minor Small Business Administration 1990
Work History
Inspiration Hills Rehabilitation Center (Formerly known as Princeton Place Rehabilita-
tion and Nursing Center) October 2013 February 2015
1939 Bandera Road, San Antoino
134 bed skilled nursing facility
Decreased monthly complaints from family members to DADS to 1 every 6 months
Casa Rio Healthcare & Rehabilitation May 2013 September 2013
6211 S New Braunfels Avenue
124 bed skilled nursing facility with 17 bed ventilator unit and opened 30 bed women only de-
mentia unit
Increased census from 63 to 85 in 3 months
Developed family relationships with facility as well as medical community relationships which
were damaged.
Did not have any state complaints lodged against facility for the time period I was there,
whereas they were experiencing 2-3 complaints a month.
Community Care Center May 2010 May 2013
2001 Avenue E Hondo, TX 78861
75 bed skilled nursing facility
Decreased resident complaint rate from 7 per year to 1 per year.
Developed family relationships with facility.
Silver Tree Nursing and Rehabilitation Center May 2008-May 2010
930 Roy Richard Drive Schertz, TX 78154 210-***-****
120 bed skilled nursing facility with a census that maintained around 100 with 25% Medicare
and private population. Average of 20-25 admissions per month.
Brought in a completely new team to the nursing department in order to provide better clini-
cal services. Implemented systems to control Medicare costs. Managed accounts receivable,
ADR’s and their appeals.
Hondo Healthcare and Rehabilitation Center April 2005 April 2008
3002 Avenue Q Hondo, TX 78861 830-***-****
90 Bed facility with a census that was around 60 -67 when I left. When I started, it was in the
low 50’s. Average of 7-8 admissions per month.
Turned the facility around to be profitable.
Southeast Nursing and Rehabilitation Center May 2004-April 2005
4302 E. Southcross Blvd San Antonio, TX 78222 210-***-****
I left this facility after a little less than a year because I needed to be closer to home due to
the fact that I had a small child at the time. Found a position closer to home .
Poteet Manor May 1998 March 2004
329 School Street Poteet, Texas 78065 830-***-****
60 bed facility that had a census around 56 when I left. The census when I started was only
43.
At the time of my employment the company was going through bankruptcy and I handled the
relations with the Trustee during this period. I maintained a positive cash flow and high
T.I.L.E. utilization.
Chavaneaux Healthcare & Rehabilitation Center March 1994-May 1998
1339 W. Chavaneaux Rd. San Antonio, TX closed in 2001
Poteet Manor February 1992 March 1994
329 School Street Poteet, Texas 78065 830-***-****
Relevant Experience
As a Licensed Nursing Facility Administrator I have managed the Quality Assurance
Aspect of facility operations. Ensuring that all departments maintain not only regula-
tory compliance but resident and family satisfaction levels. This is attained through
tracking and trending key components of facility operations. Nursing: weight loss/
gains, skin integrity maintenance, infection control, incidents and accidents, behavior
management. Dietary: Ensuring quality meals while meeting dietary requirements.
Housekeeping: ensuring infection control Maintenance: safety. Social Services/
Activities: psychological well being. Integrating each of these components with indi-
vidual resident needs to attain positive resident outcomes.
Developing action plans and verifying follow through of plans to meet QA goals.
Have worked with Attorney General Office on embezzlement cases
Lowered unemployment tax rate from 13% to 1 % over course of 3 years at Hondo
Healthcare
Have guided facility through Joint Commission survey preparation and survey.
REFERENCES AVAILABLE UPON REQUEST
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