Customer Service Life Insurance
Resume:
[pic]
Ramer Selwal
New Amar Nagar, Ludhiana.
Mobile: 991**-*****,
Email: ****.*@**********.***
WORK EXPERIENCE (Total experience: 9 Years and 05 months)
* Working with HDFC STANDARD LIFE INSURANCE From Dec 2010 To 14 April 2013
and Re Join same on 7 October 2013 to till Date)
Designation: Senior Associates- Customer Relation
Job Responsibilities
2 Coordinating with the accounts department for clearance of vendor
payments..
3 Maintaining MIS reports related to various expenses & costs.
4 Coordinating with the MSP (Medical Service Providers) for Faster
Completion of Medical Reports and Better Customer
Service.
5 Taking Care of Empanelment of New Hospital as per Co Process.
6 Taking Care of Centre Visit of MSP.
7 Taking Care of Initial Underwriting
8 Follow the process & adhere to TAT's for Medical Allocation
9 Taking Care of Branch Compliance and Administration
. Supervision of Security, Housekeeping Staff & the
related activities.
. Overseeing & Coordinating with HR Deptt. Regarding
the implementation of various policies at the Branch
Level.
10 Cross-checking the various registers e.g. Compliance & Visitor register
on regular basis.
11 Handling Branch Customer Service and Focus on C-SAT score
12 New Business Login
13 Claims, Maturity & Surrender, Policy Servicing
14 Cashiering, Taking Care of Branch Health, Cross Audits, Branch Audit
* Worked With A2Z Infraservices Pvt Ltd From May 2010 20To Oct 2010
Designation: State Head-Facilities & Operation.
Job Responsibilities
16 Coordinating with the accounts department for clearance of vendor &
utility payments.
17 Maintaining all records and Make MIS reports.
18 Maintaining MIS reports related to various expenses & costs.
19 Preparing monthly actual vs budgeted variance report of expenses.
20 Coordinating with various service providers & vendors for smooth
functioning of the services & availing new services.
21 Responsible for keeping record of various Fixed Assets & Equipments &
their maintenance & AMC's etc.
22 Routine Maintainence & Servicing of equipments like AC's, security
alarms, Fire Extinguishers of all the branches.
23 Cross-checking the various registers e.g. Compliance & Visitor registers
on regular basis.
24 Supervision of Housekeeping Staff & the related activities.
25 House Keeping Management
. Purchasing of New Goods IT Asset's, Electrician
Equipment.
. Overseeing & Coordinating with HR Deptt. regarding
the implementation of various policies at the Branch
Level.
. Make the Tour Plan of Supervisor's & Monitoring.
. Maintaining the Attendance of Housekeeping Staff &
Supervisor's
. Coordination with various statutory authorities
viz.PF,ESI & Labour dept.
. Recruitments of Supervisor's and Complete the All the
Joining/Full & Final formalities of all the staff.
Worked With FASTWAY Transmission Pvt Ltd From November 2009 To 31 April
2010.
Designation: Admin Officer
> Job Responsibilities
. Coordinating & arranging for travel and various
bookings of employees, Car Booking, Hotel, Guest
House Booking & Travel tickets.
. Coordinating with the accounts department for
clearance of vendor & utility payments.
. Maintaining all records and Make MIS reports
. Coordinating with various service providers & vendors
for smooth functioning of the services & availing new
services.
. Responsible for keeping record of various Fixed
Assets & Equipments & their maintenance & AMC's etc.
. Routine Maintainence & Servicing of equipments like
AC's, security alarms, Fire Extinguishers of all the
branches.
. Responsible for search, selection, approval &
completion of various formalities in relation to the
new property acquisitions.
. Cross-checking the various registers e.g. Courier
registers & Visitor registers on regular basis.
. Supervision of Security, Housekeeping Staff & the
related activities.
. House Keeping Management
. Purchasing of New Goods IT Asset's, Electrician
Equipment.
. Overseeing & Coordinating with HR Deptt. regarding
the implementation of various policies at the Branch
Level.
. Maintaining the log books & supervising the
consumption of Diesel, Petrol in different gensets &
company owned vehicles.
* Worked With HDFC STANDARD LIFE INSURANCE From July 2008 To October 2009
Designation: Regional Admin Support
Job Responsibilities
. Coordinating & arranging for travel and various
bookings of employees, Car Booking, Hotel, Guest
House Booking & Travel tickets.
. Coordinating with the accounts department for
clearance of vendor & utility payments.
. Maintaining all records and Make MIS reports
. Coordinating with various service providers & vendors
for smooth functioning of the services & availing new
services.
. Responsible for keeping record of various Fixed
Assets & Equipments & their maintenance & AMC's etc.
. Routine Maintainence & Servicing of equipments like
AC's, security alarms, Fire Extinguishers of all the
branches.
27 Responsible for search, selection, approval & completion of various
formalities in relation to the new property
acquisitions.
28 Cross-checking the various registers e.g. Courier registers & Visitor
registers on regular basis.
29 Supervision of Security, Housekeeping Staff & the related activities.
30 House Keeping Management
. Purchasing of New Goods IT Asset's, Electrician
Equipment.
. Overseeing & Coordinating with HR Deptt. regarding
the implementation of various policies at the Branch
Level.
. Maintaining the log books & supervising the
consumption of Diesel, Petrol in different gensets &
company owned vehicles.
Worked with HDFC (eBOP) (On rolls of Team Lease) from Dec 2006 to July 08
Designation: Credit Processor
Job Responsibilities
33 Login Files
34 Preparing MIS and Maintaining Data & Records
35 Providing Information & Communication with Sales.
. Making CAM (Credit Appraisal Memo) for credit
eligibility.
. Making MIS for logins and disbursals on daily and
monthly basis. and Disbursement
. Initiation of FI, Technical, Legal Valuations, FCU
and Documentation Verification and coordinating with
agencies for proper TAT.
36 Punching of files in LOS and CIBIL.
. Co-ordinate with Credit Manager, Local Operations,
DSA, Channels, Legal Technical Agencies, FI Agencies
and Direct Sales Managers.
37 Looking Mortgages, Auto and Education loan . NDC (NonDiscrepancy check)
of all the files under bank policy for login and
sanction purpose.
Worked with ICICI HFC LTD from August 2003 to Dec 2006.
Designation: CPA Co-ordinator
> Job Responsibilities
39 Login Files
40 Preparing MIS and Maintaining Data & Records
41 Providing Information & Communication with DSA's.
42 NDC of Sanction Files.
Maintaining Rejection data
43 Reducing the Fi & Hold files TAT
> ACADEMIC QUALIFICATION
* Bachelor of Arts from -Punjab University,Chandigarh
* 10+2 (Arts) from - affiliated to P.S.E.B Mohali,
Punjab
* Matric from - affiliated to P.S.E.B Mohali, Punjab
PROFESSIONAL QUALIFICATIONS
* One-Year Diploma in Computer Application from Indira
Gandhi Open University Delhi, where following
curriculum was studied :
*
M.S.Office,Tally,PhotoShop,PageMaker,Windows,CorelDraw
(98/2000/ME//XP (Version 4.5-6.3) Internet etc.
One Year Diploma in Computer Hardware from NICS Computer
Education, Ludhiana, where following curriculum was studied:
* Window Installation (98/2000/ME/XP/ Assembling,
Trouble shooting)
* Redhat (LINUX Version 5.0)
* Linux Installation, Samba, DHCP, DNS, NFS Servers,
Troubling Shooting
* CCNA (Cisco Certified Network Associates) From CMS
Institute,Ludhiana-141001
> OTHER DETAILS
Date of Birth : March 03, 1983
44 Marital Status : Married
45 Language Known : English, Hindi & Punjabi
1 Ramer Selwal
2
[pic]
Contact this candidate